PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thrifty Propane and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thrifty Propane
Suburban Propane

Thrifty Propane and Suburban Propane Overview

Total reviews 191 553
Company responses 0 0
Issues resolved 1 2

Thrifty Propane and Suburban Propane Consumer Ratings

Rank
150 out of 790 in Utility category
182 out of 790 in Utility category
Customer service
136 in category
113 in category
Reliability
125 in category
86 in category
Billing Practices
70 in category
105 in category
Website
146 in category
136 in category

Thrifty Propane and Suburban Propane Rating Details

Customer service
1.1 (118 reviews)
1.3 (266 reviews)
Reviewer's quote

Great propane service and awesome customer service! Fast delivery, great prices and very helpful staff!..

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...We decided to leave due to billing and customer service. Please do your research and pay attention to the reviews. I would not recommend this company to anyone due to its questionable practice..

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Reliability
1.2 (114 reviews)
1.5 (184 reviews)
Reviewer's quote

Do not buy propane from Thrifty. We pre-bought and are stuck with them as every time I have asked for a refund they ignore me. When you order propane, BE PREPARED TO WAIT. Generally, they will get to you a month later, sometimes more. When you ask for an update on delivery date they will say they...

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75 more a gallon than other companies their customer service and reliability is horrible. We paid over $700 to fill our tank after Christmas, a month and a half later our 220lb tank is empty (which btw we had them set up to come reoccurring and they haven't been out since). Y'all we keep our heat...

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Billing Practices
1.6 (105 reviews)
1.2 (195 reviews)
Reviewer's quote

...He said he would contact the billing dept. and get back to me. It never happened...

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...When I looked at the statement of our last refill, two month ago, I thought there must be a mistake with their billing. They charged me more than 5 times than the average price per gallon in Colorado. The answer what I got from their Customer Service Dept...

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Website
1.6 (103 reviews)
1.7 (196 reviews)
Reviewer's quote

My wife and I are getting a generator installed in our house and they state on the Thrifty Propane website that they take requests for West Virginia. I was planning on buying one of there 500 Gallon refurbished tanks. Then I received a totally disgruntled employees who would not let me get in a...

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...No response from company from my email through their website. Responded when I left a FB comment, to contact them through their website. No response from my CT State Rep Wood or CT DCP (to be fair to DCP, no law on the books in CT to protect me/nothing new with *** suburban!)..

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Thrifty Propane and Suburban Propane Pros and Cons

Pros
  • Pricing
  • Price
  • Previous pricing
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
  • Lack of service and delivery
  • Customer service
  • Phone system
  • Customer service
  • Overpriced
  • Rude employees

Thrifty Propane and Suburban Propane Most Positive Reviews

Top rated reviews
5

I was extremely satisfied with the service I received from Thrifty propane. Driver stayed on my driveway and no damage w...

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4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

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4.7

Great propane service and awesome customer service! Fast delivery, great prices and very helpful staff!

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3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

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Thrifty Propane and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

Not only do they cheat their customers, but their employees as well. And to add they have non-state certified meters on...

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1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

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1

My husband called to order propane on 6/27 and the women he spoke to offered him a pre-buy of 250 gallons. Yesterday (7...

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1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

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Thrifty Propane and Suburban Propane Latest Reviews

Recent published reviews
No votes

they do not deliver and do not call back RunRun

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1

We where loyal customers of ten years
Set up to install a second gas supply line
Waited 3 months for your to get the gas l...

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1

Inquired today on their website. A man called and I asked him to price (2) 120 gal. tanks, delivery, and filled. He...

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1.6

I can not stress the lack of training and customer care. I don't know if they were intentionally dishonest or just...

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Thrifty Propane and Suburban Propane Products and Services

Most reviewed product and services
  • Thrifty Propane Propane Tank Refill (71 reviews)
  • Thrifty Propane Delivery Service (17 reviews)
  • Thrifty Propane Tank Refill (15 reviews)
  • Suburban Propane Propane Tank Refill (74 reviews)
  • Suburban Propane Tank Refill (57 reviews)
  • Suburban Propane Residential Gas Supply (44 reviews)