PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suburban Propane and Thompson Gas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suburban Propane
Thompson Gas

Suburban Propane and Thompson Gas Overview

Total reviews
549
26
Company responses
0
0
Issues resolved
2
1

Suburban Propane and Thompson Gas Consumer Ratings

Rank
179 out of 755 in Utility category
134 out of 755 in Utility category
Customer service
116 in category
121 in category
Price Affordability
167 in category
54 in category
Product or Service Quality
131 in category
48 in category
Billing Practices
113 in category
125 in category

Suburban Propane and Thompson Gas Rating Details

Customer service
1.3 (263 reviews)
1.3 (16 reviews)
Reviewer's quote

...What poor customer service, making the customer eat the cost of the drivers mistake, or not coming to a compromise for the error, shame on them..

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Sorry management and very very very customer service..

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Price Affordability
1.1 (228 reviews)
2.1 (15 reviews)
Reviewer's quote

...Besides quoting me one price and then charging me another, their phone operators are expert at treating customers as though they are idiots..

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...better gas price. But same rude interaction. Don't recall if it was the same people or not..

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Product or Service Quality
1.4 (219 reviews)
2.1 (11 reviews)
Reviewer's quote

...Service came out, he was here 1/2 hour. I signed for the t-stat, and it was $50. No problem...

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Either you stay for the poor treatment, or you go to work for Walmart or something to avoid a lawsuit! Customers complain all the time about poor customer service regarding reachability, billing issues, etc. These were never a problem before they took over. They don't give the local managers...

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Billing Practices
1.2 (192 reviews)
1.1 (10 reviews)
Reviewer's quote

...When I looked at the statement of our last refill, two month ago, I thought there must be a mistake with their billing. They charged me more than 5 times than the average price per gallon in Colorado. The answer what I got from their Customer Service Dept...

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Thompson Gas will not pickup underground tank. I have called many times

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Suburban Propane and Thompson Gas Pros and Cons

Pros
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
  • Good price
Cons
  • Customer service
  • Overpriced
  • Rude employees
  • Customer service
  • Whole experience
  • Pricing

Suburban Propane and Thompson Gas Most Positive Reviews

Top rated reviews
4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

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5

I have never been treated so badly by a company before since I tried to use Thompson Gas. I will be posting on Yelp and...

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3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

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No votes

Suburban Propane and Thompson Gas Most Critical Reviews

Lowest rated reviews
1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

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1

I came home to Thompson Gas in my backyard in January. They had broken into my backyard through my gate which was...

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1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

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1

Was getting bottles refilled at Loves Truck Stop for 2.99.9/gal. No one presently certified, so i went to Thompsons...

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Suburban Propane and Thompson Gas Latest Reviews

Recent published reviews
1

If you're thinking about signing up with these sheisters, please rethink. After about a year of being on their rented...

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1

Thompson Gas will not pickup underground tank. I have called many times

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1

Repeatedly I have had horrible customer service with propane. Besides quoting me one price and then charging me...

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1

Sorry management and very very very customer service

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Suburban Propane and Thompson Gas Products and Services

Most reviewed product and services
  • Suburban Propane Propane Tank Refill (74 reviews)
  • Suburban Propane Customer Care (65 reviews)
  • Suburban Propane Tank Refill (55 reviews)
  • Thompson Gas Gas Tank Refill (7 reviews)
  • Thompson Gas Residential Gas Supply (4 reviews)
  • Thompson Gas Tank Refill (3 reviews)