PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Volkswagen and Subaru Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Volkswagen
Subaru Of America

Volkswagen and Subaru Of America Overview

Total reviews
53
929
Company responses
0
0
Issues resolved
0
15

Volkswagen and Subaru Of America Consumer Ratings

Rank
81 out of 474 in Auto category
30 out of 474 in Auto category
Customer service
61 in category
24 in category
Discounts and Special Offers
53 in category
22 in category
Diversity of Products or Services
51 in category
29 in category
Location
67 in category
23 in category

Volkswagen and Subaru Of America Rating Details

Customer service
1.4 (18 reviews)
2.1 (358 reviews)
Reviewer's quote

...very bad customer service. :( I was trying to buy an other car from them but now I m 100% sure I m not gonna buy Volkswagen. this is manufacture fault should cover these kind of things...

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Fairfield (CA) Subaru: What happened to the once terrific customer service? Owner/Manager would not listen to complaint of recent vehicle service and a suggested solution, even after asked what do you want me to do?. The result of my professionalism and his (Mike Khugiani) lack of, including the...

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Discounts and Special Offers
1.5 (15 reviews)
2.4 (240 reviews)
Reviewer's quote

I use my car to get to work. I am a disabled veteran. I bought it from Pensacola VW. I keep all of my vehicles running well and perform the recommended services by VW. It is a 2014 Jetta. My motor blew up at 92k. My sisters blew at 60k and my mother’s blew at 87k. All jettas, all between 2014-2016....

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No one from Subaru ever answered the phone. My complaint is about replacing the air conditioner compressor on a 2017 WRX. The compressor should not fail for a 4 year old car. I see many complaints online about the same issue for quite a few Subaru models. I think its time for a recall!

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Diversity of Products or Services
2.1 (15 reviews)
2.8 (253 reviews)
Reviewer's quote

...Faulty services, multiple complaints, and I am punished - not them. Time for a CLASS ACTION LAW SUIT..

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...In fact, your agent told us, in desperation, that "they did not make theTom-Tom GPS and could not be responsible for its performance; which I feel Subaru is totally responsible for the services put in their automobiles. ONE UPSET SUBARU Customer..

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Location
2.1 (14 reviews)
3.1 (264 reviews)
Reviewer's quote

I have been trying to sell back my 2012 TDI Jetta to Volkswagen for 4 months now. I went on line and submitted a claim as requested. I have a small business, LLC, (no employees) with my name in articles of corp. as (registered agent) and titled the car in business name (OR) my name. Because I had...

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...I will no longer recommend Napelton Subaru Especially this location. I was looking to purchase a brand new Subaru but not any longer. I need to be reimbursed for this brand new tire that now conveniently and for the fourth time developed a sidewall nail...

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Volkswagen and Subaru Of America Pros and Cons

Pros
  • Nice car designs
  • Service as been fine
  • Power ride and fuel milage
  • Auto all wheel drive
  • All wheel drive
  • Subaru used to build quality cars
Cons
  • Way i was treaded
  • Transmission failure
  • Terrible customer service
  • Customer service
  • Service
  • Customer service representative

Volkswagen and Subaru Of America Most Positive Reviews

Top rated reviews
4.3

I am upset, that VW made a bad business decision. I own a a 2013 Pass. TDI and I have owned a 68 Beetle, 72 Rabbit dies...

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5

Bought a new 2005 Outback LLBean and have had many problems
over the years but the most annoying is the continual failur...

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3.2

I have been trying to sell back my 2012 TDI Jetta to Volkswagen for 4 months now. I went on line and submitted a claim...

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5

I was taken care of right away when I arrived. Did not take a lot of time to get me financed and on my way. I would...

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Volkswagen and Subaru Of America Most Critical Reviews

Lowest rated reviews
1

1,900 miles and the car makes a thunderous thrum when I brake from 70mph. Took it to Open Road VW of Bridgewater and...

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1

Bought a car for my daughter on August 10th 2014. Traded in my 2011 outback with a little over 21000 miles..I had added...

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1

To whoever this may concern, I'm very disgusted and unhappy about the level of customer service I have received all...

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1

I have been awaiting delivery of body side molding from the factory since I purchased my 2015 Outback in September. ...

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Volkswagen and Subaru Of America Latest Reviews

Recent published reviews
No votes

They forgot that simple works!! Over complicated to the point of turning vehicle to unreliable trash! Tight quarters for...

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1

Failed a/c in a 2017. Paint scratches very easily - not durable at all. Cloth seats in awful after 31/2 years. An...

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1.1

I use my car to get to work. I am a disabled veteran. I bought it from Pensacola VW. I keep all of my vehicles running...

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4.6

No one from Subaru ever answered the phone. My complaint is about replacing the air conditioner compressor on a 2017...

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Volkswagen and Subaru Of America Products and Services

Most reviewed product and services
  • Volkswagen Car (60 reviews)
  • 2012 Volkswagen Jetta Car (6 reviews)
  • 2018 Volkswagen Tiguan Car (5 reviews)
  • Subaru Of America Car (143 reviews)
  • Subaru Of America Customer Care (84 reviews)
  • Subaru Of America Roadside Assistance (47 reviews)