PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toyota and Subaru Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toyota
Subaru Of America

Toyota and Subaru Of America Overview

Total reviews 613 994
Company responses 0 0
Issues resolved 2 15

Toyota and Subaru Of America Consumer Ratings

Rank
42 out of 434 in Auto category
31 out of 434 in Auto category
Customer service
34 in category
24 in category
Product or Service Quality
27 in category
26 in category
Diversity of Products or Services
36 in category
28 in category
Website
46 in category
38 in category

Toyota and Subaru Of America Rating Details

Customer service
1.8 (145 reviews)
2.1 (391 reviews)
Reviewer's quote

...If i insisted on the oil change, i could use the 10000 oil change, but then i am forfeiting my 5000 service!! Seriously?!?! Crap for customer service..

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...Whatever the reason, the CUSTOMER SERVICE for both -- Subaru Finance and Subaru Motors -- is non existent. I love my car, but when my husband gets a new car this year I can guarantee you that it won't be a Subaru -- nothing is worth this lack of support from a dealership or a car company..

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Product or Service Quality
2.1 (117 reviews)
2.1 (366 reviews)
Reviewer's quote

...I emailed the general manager hoping he could help and he did not respond, there is no customer service and they do not care about the customers after the car is sold, they are just there to sell and collect a check..

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After some internet searching, I immediate found an extensive amount of information regarding the reliability and quality of these specific engines. So much that there was a Class Action Lawsuit (my vin # seemed to be eligible at the time) regarding this engine model. Subaru had acknowledged these...

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Diversity of Products or Services
2.4 (104 reviews)
2.8 (279 reviews)
Reviewer's quote

Toyota Financial Services is denying they falsified my records to the 3 credit bureaus after me, the consumer, was talked into deferring payments offered due to COVID-19. As a result my credit states I am over 180 days late in making 3 payments. My credit score was a 680 and due to the help offered...

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...And, they said that I need to contact member services to help resolve. But..

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Website
2.4 (97 reviews)
2.8 (291 reviews)
Reviewer's quote

A woman came demanding that I take my vehicle for recall repairs. I told her I had many people in my family very I'll. She said oh well I will make it where you cannot register your car. So rude. No compassion..

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MANY SUBARU DEALERS PROVIDE FREE VIN DECODERS AND OFFICIAL CAR FAX ON ALL THEIR PREOWNED CARS. FOR SOME REASON EMPIRE HUNTINGTON SUBARU SAYS THEY HAVE NO ACCESS, WHY DO SOME DEALERS PROVIDE CAR FAX FREE AND OTHERS IE THIS ONE IN HUNTINGTON DO NOT? I SHOULD BE ABLE TO KNOW VEHICLE HISTORY PRIOR TO...

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Toyota and Subaru Of America Pros and Cons

Pros
  • Vehicle
  • I used to like toyotas
  • Good service
  • Auto all wheel drive
  • All wheel drive
  • Safety standards
Cons
  • Horrible customer service
  • Warranty
  • Dont honor their words
  • Customer service
  • Service
  • Customer service representative

Toyota and Subaru Of America Most Positive Reviews

Top rated reviews
5

Brought my 2009 Corolla in for several recalls the first spiral cable I pick up my car and did not even leave the...

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5

Bought a new 2005 Outback LLBean and have had many problems
over the years but the most annoying is the continual failur...

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5

I am old. Left the key on overnight. Dead battery. Used a "power pack to restart. No problem. Then the problems...

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5

I was taken care of right away when I arrived. Did not take a lot of time to get me financed and on my way. I would...

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Toyota and Subaru Of America Most Critical Reviews

Lowest rated reviews
1

The rear suspension assembly on our RAV 4 was recalled. They did a temporary fix. Permanent Fix letter came, but none...

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1

Bought a car for my daughter on August 10th 2014. Traded in my 2011 outback with a little over 21000 miles..I had added...

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1

To whom it may concern:
My name is Willie McClain, and the reason for this letter is to inform you of great disappointme...

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1

I have been awaiting delivery of body side molding from the factory since I purchased my 2015 Outback in September. ...

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Toyota and Subaru Of America Latest Reviews

Recent published reviews
4

Coverage of TPMS on Platinum Care and cost of inspection

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1

Case#1-63767****47 , Case#1-64016****05, Case SR#:1-64678****41 We carried the car to the dealership between 20 and 30...

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2

Sales person said toyocare would cover oil change and maintenance every 5000. Said that i would have 4 oil changes...

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5

My issues were resolved immediately of course a user error. The representative was very patience and courtesy but knowle...

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Toyota and Subaru Of America Products and Services

Most reviewed product and services
  • Toyota Car (210 reviews)
  • Toyota Pickup Truck (8 reviews)
  • 2017 Toyota Rav4 Car (7 reviews)
  • Subaru Of America Car (149 reviews)
  • Subaru Of America Roadside Assistance (50 reviews)
  • Subaru Of America Car Repair (46 reviews)