PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suave and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suave
Wen

Suave and Wen Overview

Total reviews
386
1782
Company responses
0
0
Issues resolved
0
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1396 reviews more than Suave received since Feb 10, 2012.

Suave and Wen Consumer Ratings

Rank
112 out of 1160 in Cosmetics and Personal Care category
113 out of 1160 in Cosmetics and Personal Care category
Product or Service Quality
180 in category
104 in category
Price Affordability
41 in category
157 in category
Value for money
99 in category
124 in category

According to consumer ratings and reviews, Suave ranks 1 points higher in the Cosmetics and Personal Care category than Wen. People gave Suave 1.5 stars for Product or Service Quality criterion in Cosmetics and Personal Care category and it is 207 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Product or Service Quality criterion in this category and it is 283 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Suave has a higher rating than Wen. Regarding Value for money criterion, consumers gave Suave 2.1 stars and it is 74% greater than other in category. Wen however was rated 2 stars and it is 68% greater than other in category.

Suave and Wen Rating Details

Product or Service Quality
1.5 (134 reviews)
2 (223 reviews)
Reviewer's quote

Customer service rep muted the call for about 30 seconds before speaking then pretended they could not hear me and then just hung up without waiting at least 30 seconds for a response. I know they could because I made a call beforehand and the receiver could hear me fine. This happened 3 times for...

PissedConsumer1758039

Customer service was very helpful and courteous...

PissedConsumer1688374
Price Affordability
3.3 (128 reviews)
2 (212 reviews)
Reviewer's quote

...The original Deep Clean Peppermint was a very good product for the price. My husband, daughter, and I all use it. I have been buying it for almost 10 years...

PissedConsumer1669415

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

PissedConsumer708704
Value for money
2.1 (125 reviews)
2 (191 reviews)
Reviewer's quote

...I used to use herbal essences but due to money issues I switched to suave. With in two weeks I notice a TON of hair falling out. My husband and kids have even noticed the hair falling out because it is all over the place...

Jewel H

I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my...

Pamela D

Suave and Wen Pros and Cons

Pros
  • Price
  • Product
  • It made my hair soft
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Losing my hair
  • Hair loss
  • Hair loss and fear
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Suave and Wen Most Positive Reviews

Top rated reviews
5

I have fine thin hair and have to comment on this Product. In the past years I have tried numerous products from...

5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

Suave and Wen Most Critical Reviews

Lowest rated reviews
1

I got a sample for sauve natural. As much as I like how my hair stayed wonderful for days it did nothing for my...

1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

Suave and Wen Latest Reviews

Recent published reviews
2

Nothing happened. Customer service rep muted the call for about 30 seconds before speaking then pretended they could not...

Read all 386 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

Suave and Wen Products and Services

Most reviewed product and services
  • Suave Shampoo (153 reviews)
  • Suave Hair Care (35 reviews)
  • Suave Professionals Almond And Shea Butter Shampoo (31 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)