PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about STYL Cosmetics and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

STYL Cosmetics
Wen

STYL Cosmetics and Wen Overview

Total reviews 21 1789
Company responses 0 0
Issues resolved 1 2

STYL Cosmetics and Wen Consumer Ratings

Rank
288 out of 947 in Cosmetics and Personal Care category
136 out of 947 in Cosmetics and Personal Care category
Customer service
187 in category
75 in category
Reliability
179 in category
78 in category
Exchange, Refund and Cancellation Policy
156 in category
72 in category
Website
249 in category
103 in category

STYL Cosmetics and Wen Rating Details

Customer service
1.3 (14 reviews)
2 (245 reviews)
Reviewer's quote

...poor company and customer service..

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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Reliability
1.3 (13 reviews)
2 (95 reviews)
Reviewer's quote

I placed an order back in mid may after 3 weeks of not receiving a notification from them that my order was shipped I sent them an email. Then about a week later my order was shipped I was happy. Last Saturday I got a notification from USPS that my order was delivered when I checked there was...

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I purchased the 32 oz. Spring Cherry Blossom Cleansing Conditioner and the Treatment Mist of the same scent. I also purchased Ithe same in the Honey Peach scent.Either one of these has a significant scent. Hair does not have a scent after using and body has no scent after Treatment Mist.I have...

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Exchange, Refund and Cancellation Policy
1.4 (11 reviews)
2 (90 reviews)
Reviewer's quote

...At this point all I want is a total refund. I will never order or recommend this place to anyone..

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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called they did say they noticed that I cancelled but the rep didn't complete the request,...

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Website
1.4 (11 reviews)
2.4 (231 reviews)
Reviewer's quote

I placed an order via website with STYLcosmetics on Monday June 24th for the neon rainbow collection stack. I spent $50 total with shipping included and immediately got a confirmation email with an order number. Email stated I would receive shipping notification and updates from there...

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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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STYL Cosmetics and Wen Pros and Cons

Pros
  • Beautiful products
  • Mua approved
  • Great customer service
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • No communication
  • Fraud
  • No delivery
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

STYL Cosmetics and Wen Most Positive Reviews

Top rated reviews
5

i have seen some comments regarding the shipping issue but after contacting them myself, i found out it was only during...

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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No votes
5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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STYL Cosmetics and Wen Most Critical Reviews

Lowest rated reviews
1

I ordered at the beginning of the month, I never received a confirmation, tracking or anything. I was charged, I...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I ordered a palette 3 weeks ago. The shipping label they gave me didn't work and there's 0 updates on it. It states my...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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STYL Cosmetics and Wen Latest Reviews

Recent published reviews
1

After waiting a couple of months for my order to arrive I sent them a few emails then I got a notice that my order was...

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No votes

Ordered Spring Cherry Blossom Cleaning Conditioner and the Treatment Mist along with the same in Honey Peach. Either...

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1

I placed an order back in mid may after 3 weeks of not receiving a notification from them that my order was shipped I...

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1.2

I purchased the 32 oz. Spring Cherry Blossom Cleansing Conditioner and the Treatment Mist of the same scent. I also purc...

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STYL Cosmetics and Wen Products and Services

Most reviewed product and services
  • Styl Cosmetics Shipping Service (7 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)