PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Of Phoenix and Studypool as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Of Phoenix
Studypool

University Of Phoenix and Studypool Overview

Total reviews 303 372
Company responses 0 116
Issues resolved 0 4

University Of Phoenix and Studypool Consumer Ratings

Rank
85 out of 1295 in Universities, Colleges and Schools category
176 out of 1577 in Education category
Product or Service Quality
65 in category
147 in category
Customer service
62 in category
163 in category
Price Affordability
81 in category
146 in category
Additional Fees
57 in category
150 in category

University Of Phoenix and Studypool Rating Details

Product or Service Quality
1.4
(49 reviews)
2.1
(130 reviews)
Reviewer's quote

Here I am $50K Plus in Debt after completing my BS in Human Service Management, I live in Wisconsin and I see by searching that ALOT of Graduates in my state have the same problem..

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...Customer service number was an answering machine. I will have to spend more time calling again and again if needed. I did not want the subscription..

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Customer service
1.4
(45 reviews)
1.9
(140 reviews)
Reviewer's quote

I called customer service for information and then they transferred me to a Customer Representative who's name is Kevin L. Who was supposed to guide me through in order to understand all about the program. He said he was busy with another customer and he said he will calm me next day at 10:30 pm..

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I need a company that has a working customer service phone number so that I can get refunded my money, instead of going into my bank account and seeing these hidden fees. That's dishonest and I don't want to give my business to a company that would go and do that to it's patrons. I would not...

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Price Affordability
1.2
(29 reviews)
2.4
(117 reviews)
Reviewer's quote

I want my tax check I've Been exposed to the coronavirus and I need the money I've already told him I was applying for disability so I was waiting for the papers and she said my lawn to be taken offQuarantine for the coronavirus somebody go to work hey I really need that money to pay my bill I am...

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I have been charged way more than I have recieved, they have charged me double for 1 day, and then I was charged for tips on top of the price for the tutor..

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Additional Fees
1.3
(24 reviews)
1.9
(111 reviews)
Reviewer's quote

...Now they're saying I must wait an additional 2 weeks for them to release the excess funds THEN another 3 to 5 days for it to be released to my checking account. I am not understanding why their process is so much more difficult than everyone elses. This will be my 1st and last year in this school...

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...I don't know how you have my bank information but you have charged me twice now and both times cause NSF fees I am furious. This must end. I need a solution now...

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University Of Phoenix and Studypool Pros and Cons

Pros
  • Flexible
  • Format and ease of use on website
  • Challenging coursework
  • I feel it is a cheat
  • College level tutors
  • Payment options
Cons
  • Management
  • Whole process
  • Lack of information
  • Bad help
  • Are fraud
  • Refund issues

University Of Phoenix and Studypool Most Positive Reviews

Top rated reviews
4.3

There are so many negative reviews but i dont understand because i have had nothing but a positive experience. The...

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5

I have been tutoring at studypool for around 5 months now and done quite a few Homeworks for other students; Some...

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4

I am about to graduate with UoP online Bachelor in Science degree with a major in Criminal Justice with a minor in...

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5

All tutors are available 24/7. I NEVER study in the mornings, and I'm hitting my senior year next year. I am a 1-2am-er...

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University Of Phoenix and Studypool Most Critical Reviews

Lowest rated reviews
1

I graduated several years ago, I wanted to discuss this issue with someone I was in my last semester of classes. I was...

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1

Fraudulent website. Placed an order for a solution and on the confirmation page, it states processing your order. Your o...

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1

Their commercial using Wizard of Oz music is garbage

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1

I look at a subject. I have to pay for looking but did not want the subscription. I was later charged 19.99. I even...

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University Of Phoenix and Studypool Latest Reviews

Recent published reviews
No votes

I honestly didn't know that this page was actually a thing. I am currently a student at the UOP. After reading some of...

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No votes

This is just terrible!!! I didn't even use their service but they charged me anyway and said no refund!!!

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No votes

In August 2022 The University of Phoenix received funds to cover my classes. Here we are in October, and they still...

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No votes

Cancel this subscription...I did not approve. My name is Marlyn LeBlanc...Thank you!I would like this done..before this...

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