PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
StubHub

Vivid Seats and StubHub Overview

Total reviews
1591
151
Company responses
0
0
Issues resolved
28
2

Vivid Seats and StubHub Consumer Ratings

Rank
23 out of 203 in Tickets category
17 out of 203 in Tickets category
Customer service
20 in category
15 in category
Website
16 in category
11 in category
Exchange, Refund and Cancellation Policy
17 in category
12 in category
Price Affordability
26 in category
15 in category

Vivid Seats and StubHub Rating Details

Customer service
1.2 (897 reviews)
1.3 (87 reviews)
Reviewer's quote

It is IMPOSSIBLE to speak to a live person when you call the customer service number. The "live Chat" is not a person and it is useless as well..

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...our Europe trip cancellation- theyve all managed to refund or credit us by now, follow the agreement that was made when tickets were purchased, and their customer service teams all got back to us. So this isnt a unique problem for Stubhub, just says a lot about how they value their customers and how trustworthy they are. Simply put, they used a global crisis to steal our...

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Website
1.6 (829 reviews)
1.9 (86 reviews)
Reviewer's quote

...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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So I've been calling and checking on website (STUB HUB) To get my money back, and they are telling me I can not get a refund that they are waiting for an event coordinator to get back with them to get a new date that my tickets are still good. Okay that maybe BUT THEY OBVIOUSLY forgot there is a...

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Exchange, Refund and Cancellation Policy
1.1 (819 reviews)
1.2 (80 reviews)
Reviewer's quote

I still have not gotten my refund and it has been over 2 weeks!..

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...No one from Stub hub has contacted me regarding giving me a refund. I have tried to contact them, and they simply suggest that its being processed, and that I should wait and do nothing. It's getting to a point where I don't believe a refund is likely...

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Price Affordability
1.4 (752 reviews)
1.8 (82 reviews)
Reviewer's quote

...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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Vivid Seats and StubHub Pros and Cons

Pros
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Customer service
  • Ripped me off
  • Not resolving issue

Vivid Seats and StubHub Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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Vivid Seats and StubHub Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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Vivid Seats and StubHub Latest Reviews

Recent published reviews
No votes

Need to talk to a customer service agent

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1.2

I ordered soccer tickets worth thousands of dollars. Event was played two months ago- I have never heard from this compa...

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1

You gave me credit with an expiration date.
I don't want credit I want my money back for the service I paid for that was...

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No votes

I haven't been updating on the show or when will I receive my tickets

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Vivid Seats and StubHub Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (208 reviews)
  • Vivid Seats Customer Care (130 reviews)
  • Vivid Seats Event Ticket (81 reviews)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (15 reviews)
  • Stubhub Show Ticket (5 reviews)