PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
StubHub

Vivid Seats and StubHub Overview

Total reviews
1460
127
Company responses
0
0
Issues resolved
28
1

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1460 reviews. It is 1333 reviews more than StubHub received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vivid Seats customer support team than with StubHub customer service.

Vivid Seats and StubHub Consumer Ratings

Rank
19 out of 258 in Tickets category
14 out of 258 in Tickets category
Customer service
17 in category
20 in category
Website
16 in category
13 in category
Exchange, Refund and Cancellation Policy
13 in category
8 in category

According to consumer ratings and reviews, StubHub ranks 5 points higher in the Tickets category than Vivid Seats. People gave Vivid Seats 1.2 stars for Customer service criterion in Tickets category and it is 54 points higher than the worst rated brand in this category. At the same time, StubHub was rated 1.2 stars for Customer service criterion in this category and it is 51 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that StubHub has a higher rating than Vivid Seats. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Vivid Seats 1.1 stars and it is 82% greater than other in category. StubHub however was rated 1.2 stars and it is 89% greater than other in category.

Vivid Seats and StubHub Rating Details

Customer service
1.2 (825 reviews)
1.2 (70 reviews)
Reviewer's quote

...No live customer service. Fraudulent site. State attorney general here I come..

Mohammad

When you call customer service they say nothing illegal was done but they were brought to court in supreme court in quebec which they were guilty and have to protect buyers from the class action and have to create something to protect buyers. They keep saying it is because of the currency exchange...

Karine G
Website
1.7 (764 reviews)
1.8 (70 reviews)
Reviewer's quote

The website listed the map of the entire venue, not specifying each individual area of tickets available for purchase, and only offered general admission. As I had not gone to an event at this venue, this information led me to believe that general admission were the only tickets you were able to...

PissedConsumer1729710

I have tried to contact Mary in UK about the sale of tickets but cannot get through on telephone numbers that I have found on the website What telephone number can I ring on UK..

Bradi
Exchange, Refund and Cancellation Policy
1.1 (751 reviews)
1.2 (62 reviews)
Reviewer's quote

...We tried to cancel and no one is there to answer, there is no help, no refund, no one to contact so you can dispute the charge and see if that helps. DO NOT USE THIS SITE;;..

Neida

...Denied refund, and told I should have called StubHub from the arena. Nothing on confirmation or tickets said call customer service if there is a problem. Website just says “Get into events faster by simply scanning your phone at the gate...

Lee M

Vivid Seats and StubHub Pros and Cons

Pros
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
  • Phone staff
  • Concept of stubhub
  • Instant downloaded tix
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Customer service
  • Seller fraud
  • Ripped me off

Vivid Seats and StubHub Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

Vivid Seats and StubHub Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

Vivid Seats and StubHub Latest Reviews

Recent published reviews

Two developly disabled individuals purchased tickets they thought were going to be in Denver but turned out to be in...

Read all 1460 reviews
1

In canada there is a law to protect consumer and article 236.1 stipulate that you cannot resell ticket at a higher...

Read all 127 reviews

Vivid Seats and StubHub Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (184 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Account (5 reviews)