PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats

Vivid Seats and StubHub Overview

Total reviews
Company responses
Issues resolved

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1445 reviews. It is 1321 reviews more than StubHub received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vivid Seats customer support team than with StubHub customer service.

Vivid Seats and StubHub Consumer Ratings

21 out of 268 in Tickets category
14 out of 268 in Tickets category
Customer service
19 in category
20 in category
16 in category
13 in category
Exchange, Refund and Cancellation Policy
13 in category
8 in category

According to consumer ratings and reviews, StubHub ranks 7 points higher in the Tickets category than Vivid Seats. People gave Vivid Seats 1.2 stars for Customer service criterion in Tickets category and it is 52 points higher than the worst rated brand in this category. At the same time, StubHub was rated 1.2 stars for Customer service criterion in this category and it is 51 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that StubHub has a higher rating than Vivid Seats. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Vivid Seats 1.1 stars and it is 82% greater than other in category. StubHub however was rated 1.2 stars and it is 89% greater than other in category.

Vivid Seats and StubHub Rating Details

Customer service
1.2 (821 reviews)
1.2 (67 reviews)
Reviewer's quote

He spent $550 on two tickets for seats that gave a worse show than I would have gotten from my couch, and the customer service rep assured my dad over and over again that these seats would be comparable, NOT even close!! Went from basically the best seats in the house to the worst seats in the...

Erica N

Nothing on confirmation or tickets said call customer service if there is a problem. Website just says “Get into events faster by simply scanning your phone at the gate. ” Will be complaining to friends, the Ohio Attorney General, and anyone else I can think of to avoid others being ripped off the...

Lee M
1.7 (760 reviews)
1.9 (67 reviews)
Reviewer's quote

Got tickets to Fleetwood Mac in Boston for April 2, 2019 show. Paid almost $1,400 for 2 floor seats, row 10. The show ended up being rescheduled because Stevie got sick. The new date was October 28, 2019 (yesterday).********According to Vivid Seat's website: If an event has been postponed or...

Michelle Q

I have tried to contact Mary in UK about the sale of tickets but cannot get through on telephone numbers that I have found on the website What telephone number can I ring on UK..

Exchange, Refund and Cancellation Policy
1.1 (747 reviews)
1.2 (59 reviews)
Reviewer's quote

...what they sent sucked!! I am trying with my Credit Card company to get a refund but so far they don’t really care..


...people just look at the price and don't check the tickets over before buying I would never buy from Stub hub they may sell cheaper tix but they will not refund you and there's no custome rservice line. you are taking a huge risk especially if you are travelling to another city to see agame Don't blame me if your...


Vivid Seats and StubHub Pros and Cons

  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
  • Phone staff
  • Concept of stubhub
  • Instant downloaded tix
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Customer service
  • Seller fraud
  • Ripped me off

Vivid Seats and StubHub Most Positive Reviews

Top rated reviews

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...


Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

Vivid Seats and StubHub Most Critical Reviews

Lowest rated reviews

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...



Vivid Seats and StubHub Latest Reviews

Recent published reviews

I did not get the tickets l ordered and paid for,the seats where nowhere near what l paid for and what was on rhe...

Read all 1445 reviews

Went on to website and was charged £178.50 for an £85 ticket
Got ticket in same vicinity for £103.50
Tried to resell ticke...

Read all 124 reviews

Vivid Seats and StubHub Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (183 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)
  • Stubhub Customer Care (17 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Account (5 reviews)