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StubHub

Tickets
  • 0 ISSUES RESOLVED
  • 58 TOTAL REVIEWS
  • $23.6K CLAIMED LOSSES
  • $761 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Phone staff 2
  • Brand and reach 1
  • Customer service responded quickly 1

Customers don't like

  • Customer service5
  • Emails from claims dept2
  • Lack of transparency2
  • Seller fraud2
  • Very unhappy2
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Vivid Seats

Tickets
  • 19 ISSUES RESOLVED
  • 810 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $634 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Availability of tickets 5
  • Ease of website 4
  • One of the agents was very helpful 4
  • Seating options 4
  • It was easy to purchase tickets 3

Customers don't like

  • Misrepresentation of sale44
  • Customer service39
  • Refund policy33
  • Hidden fees30
  • Service28
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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