PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Vivid Seats

StubHub and Vivid Seats Overview

Total reviews 155 1588
Company responses 0 0
Issues resolved 2 28

StubHub and Vivid Seats Consumer Ratings

Rank
16 out of 205 in Tickets category
22 out of 205 in Tickets category
Customer service
15 in category
21 in category
Website
12 in category
16 in category
Price Affordability
13 in category
25 in category
Product or Service Quality
21 in category
16 in category

StubHub and Vivid Seats Rating Details

Customer service
1.3 (87 reviews)
1.2 (900 reviews)
Reviewer's quote

...our Europe trip cancellation- theyve all managed to refund or credit us by now, follow the agreement that was made when tickets were purchased, and their customer service teams all got back to us. So this isnt a unique problem for Stubhub, just says a lot about how they value their customers and how trustworthy they are. Simply put, they used a global crisis to steal our...

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...Their customer service is a joke. This company has bad practices and uses instruments such as nonsensical promotions to prevent refunds..

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Website
1.9 (86 reviews)
1.6 (828 reviews)
Reviewer's quote

So I've been calling and checking on website (STUB HUB) To get my money back, and they are telling me I can not get a refund that they are waiting for an event coordinator to get back with them to get a new date that my tickets are still good. Okay that maybe BUT THEY OBVIOUSLY forgot there is a...

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...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Price Affordability
1.8 (83 reviews)
1.4 (752 reviews)
Reviewer's quote

...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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Product or Service Quality
1.2 (83 reviews)
1.3 (696 reviews)
Reviewer's quote

...No service. No money. You cannot expect people to take vouchers right now...

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...I don't want credit I want my money back for the service I paid for that was not delivered..

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StubHub and Vivid Seats Pros and Cons

Pros
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
Cons
  • Customer service
  • Ripped me off
  • Not resolving issue
  • Customer service
  • Misrepresentation of sale
  • Refund policy

StubHub and Vivid Seats Most Positive Reviews

Top rated reviews
5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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StubHub and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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StubHub and Vivid Seats Latest Reviews

Recent published reviews
1

Refund for cancelled hockey game promised and being processed but not paid after five months.
StubHub is always closed wh...

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No votes

They canceled our event and then sent an email notifying us that we would only get a credit unless we responded within...

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No votes

Hi, I have tickets for Cher. She was supposed to be at the Vivint Smart Home Arena April 28,2020 she rescheduled for...

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1

Vivid seats does not honor its commitment for refunds. Their customer service is a joke. This company has bad practices...

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StubHub and Vivid Seats Products and Services

Most reviewed product and services
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (15 reviews)
  • Stubhub Show Ticket (5 reviews)
  • Vivid Seats Concert Ticket (205 reviews)
  • Vivid Seats Customer Care (130 reviews)
  • Vivid Seats Event Ticket (81 reviews)