PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Vivid Seats

StubHub and Vivid Seats Overview

Total reviews
127
1460
Company responses
0
0
Issues resolved
1
28

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1460 reviews. It is 1333 reviews more than StubHub received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vivid Seats customer support team than with StubHub customer service.

StubHub and Vivid Seats Consumer Ratings

Rank
14 out of 258 in Tickets category
19 out of 258 in Tickets category
Website
13 in category
16 in category
Customer service
20 in category
17 in category
Price Affordability
15 in category
24 in category

According to consumer ratings and reviews, StubHub ranks 5 points higher in the Tickets category than Vivid Seats. People gave StubHub 1.8 stars for Website criterion in Tickets category and it is 56 points higher than the worst rated brand in this category. At the same time, Vivid Seats was rated 1.7 stars for Website criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Vivid Seats has a higher rating than Vivid Seats. Regarding Price Affordability criterion, consumers gave StubHub 1.8 stars and it is 78% greater than other in category. Vivid Seats however was rated 1.4 stars and it is 65% greater than other in category.

StubHub and Vivid Seats Rating Details

Website
1.8 (70 reviews)
1.7 (764 reviews)
Reviewer's quote

I have tried to contact Mary in UK about the sale of tickets but cannot get through on telephone numbers that I have found on the website What telephone number can I ring on UK..

Bradi

The website listed the map of the entire venue, not specifying each individual area of tickets available for purchase, and only offered general admission. As I had not gone to an event at this venue, this information led me to believe that general admission were the only tickets you were able to...

PissedConsumer1729710
Customer service
1.2 (70 reviews)
1.2 (825 reviews)
Reviewer's quote

When you call customer service they say nothing illegal was done but they were brought to court in supreme court in quebec which they were guilty and have to protect buyers from the class action and have to create something to protect buyers. They keep saying it is because of the currency exchange...

Karine G

...No live customer service. Fraudulent site. State attorney general here I come..

Mohammad
Price Affordability
1.8 (67 reviews)
1.4 (689 reviews)
Reviewer's quote

I asked if I was going to get a discount, since these tickets were worse than the ones I purchased and I was told no but they would cover the difference in price from what I paid to what the new tickets cost (since the ticket prices were more now then when I bought my tickets). I could've purchased...

Sherri G

Vivid seats they price gouge and charge you double for service fees then other companies. ! Bad customer service. I try to resolve the problem and they did not help ..

Samantha p

StubHub and Vivid Seats Pros and Cons

Pros
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
  • Zero things
  • Availability of tickets
  • It was easy to purchase tickets
Cons
  • Customer service
  • Seller fraud
  • Ripped me off
  • Customer service
  • Misrepresentation of sale
  • Refund policy

StubHub and Vivid Seats Most Positive Reviews

Top rated reviews
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

StubHub and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

StubHub and Vivid Seats Latest Reviews

Recent published reviews
1

In canada there is a law to protect consumer and article 236.1 stipulate that you cannot resell ticket at a higher...

Read all 127 reviews

Two developly disabled individuals purchased tickets they thought were going to be in Denver but turned out to be in...

Read all 1460 reviews

StubHub and Vivid Seats Products and Services

Most reviewed product and services
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Show Ticket (5 reviews)
  • Vivid Seats Concert Ticket (184 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)