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StubHub

Tickets
  • 1 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $35.2K CLAIMED LOSSES
  • $734 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Phone staff 2
  • Concept of stubhub 2
  • Instant downloaded tix 1
  • Customer service responded quickly 1
  • Brand and reach 1

Customers don't like

  • Customer service5
  • And all the time and money spent3
  • Not getting a refund for the bait and switch ticket i purchased2
  • Lack of transparency2
  • Completely ignored us and our complaints2
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Vivid Seats

Tickets
  • 25 ISSUES RESOLVED
  • 1157 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $572 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Availability of tickets 7
  • One of the agents was very helpful 6
  • It was easy to purchase tickets 6
  • Seating options 4
  • Ease of website 4

Customers don't like

  • Customer service85
  • Misrepresentation of sale25
  • Refund policy24
  • Hidden fees17
  • Service12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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