PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Vivid Seats

StubHub and Vivid Seats Overview

Total reviews 167 1583
Company responses 0 0
Issues resolved 2 28

StubHub and Vivid Seats Consumer Ratings

Rank
15 out of 208 in Tickets category
21 out of 208 in Tickets category
Website
12 in category
16 in category
Customer service
17 in category
21 in category
Product or Service Quality
24 in category
15 in category
Price Affordability
13 in category
25 in category

StubHub and Vivid Seats Rating Details

Website
1.8 (95 reviews)
1.6 (832 reviews)
Reviewer's quote

(Chiefs/Patriots) Per your website, I should be able to sell my tickets on Stubhub. A few different customer service agents tried to relist my tickets, sadly nobody was able to list them and it kept saying "system error" Active: Active or rescheduled events You can resell your tickets on StubHub if...

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...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Customer service
1.3 (94 reviews)
1.2 (903 reviews)
Reviewer's quote

Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my money back, the customer service person was very hard to understand I'm assuming she was from another country an outsourced person anyway I did not get my money back and I still...

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...about this concert being re scheduled or Canceled and it’s been over 6 Months now! This is ABSOLUTELY UNACCEPTABLE and I’ve attempted to call the customer service line MULTIPLE times but I’m never able to speak directly to anyone. I understand Vivid seats refund policy however these seem to be special circumstances due to the Covid-19 pandemic I am...

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Product or Service Quality
1.2 (91 reviews)
1.3 (700 reviews)
Reviewer's quote

StubHub Customer Service, I called to get told again (3rd time), first 2x by email, about the "120%" credit to my account. I'm sorry, but a credit will not pay my bills, buy needed groceries, take care of my kids in the middle of a pandemic, or make sure we don't get evicted. I am receiving almost...

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...But postponed for over a year and a half? Found my way to customer service via chat since the phone number they provide is inactive. The rep was very matter of fact re: their policy and disconnected our chat while I was in the middle of typing a comment..

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Price Affordability
1.8 (89 reviews)
1.4 (757 reviews)
Reviewer's quote

...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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StubHub and Vivid Seats Pros and Cons

Pros
  • Concept of stubhub
  • Instant downloaded tix
  • Phone staff
  • Zero things
  • No pros
  • It was easy to purchase tickets
Cons
  • Customer service
  • Not resolving issue
  • Very unhappy
  • Customer service
  • Misrepresentation of sale
  • Refund policy

StubHub and Vivid Seats Most Positive Reviews

Top rated reviews
5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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StubHub and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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StubHub and Vivid Seats Latest Reviews

Recent published reviews
No votes

Our family was preparing to attend the Steelers and Ravens game at Heinz Field on Sunday, 29 November (game had been mov...

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1

Purchased tickets in Feb. to see Tame Impala. Spent $300. Just called to see if the concert was going to be rescheduled...

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No votes

I had 200.00 in my account from a previous grand prize drawing but have disappeared. Could you please tell me what...

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No votes

Ordered 4 tickets to concert then covid hit and was canceled twice so I want my money refunded and everyone I talk to...

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StubHub and Vivid Seats Products and Services

Most reviewed product and services
  • Stubhub Concert Ticket (16 reviews)
  • Stubhub Show Ticket (7 reviews)
  • Stubhub Baseball Ticket (6 reviews)
  • Vivid Seats Concert Ticket (196 reviews)
  • Vivid Seats Event Ticket (82 reviews)
  • Vivid Seats Shipping Service (54 reviews)