PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
StubHub

Viagogo and StubHub Overview

Total reviews 984 162
Company responses 0 0
Issues resolved 4 2

Viagogo and StubHub Consumer Ratings

Rank
21 out of 206 in Tickets category
16 out of 206 in Tickets category
Customer service
21 in category
13 in category
Website
17 in category
13 in category
Value for money
14 in category
17 in category
Product or Service Quality
14 in category
18 in category

Viagogo and StubHub Rating Details

Customer service
1.2 (405 reviews)
1.3 (91 reviews)
Reviewer's quote

...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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A few different customer service agents tried to relist my tickets, sadly nobody was able to list them and it kept saying "system error" Active: Active or rescheduled events You can resell your tickets on StubHub if you can't go or don't want to I believe that you either sold me tickets that are...

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Website
1.6 (392 reviews)
1.8 (92 reviews)
Reviewer's quote

...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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So I've been calling and checking on website (STUB HUB) To get my money back, and they are telling me I can not get a refund that they are waiting for an event coordinator to get back with them to get a new date that my tickets are still good. Okay that maybe BUT THEY OBVIOUSLY forgot there is a...

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Value for money
1.4 (380 reviews)
1.3 (82 reviews)
Reviewer's quote

...$254 was hard earned pandemic money and NOT UNEMPLOYMENT FUNDS..

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...Businesses are losing money, BUT so are struggling families. I splurged on a birthday gift for a good friend, and with the pandemic, the concert was canceled. This way of handling the situation is a sure-fire way to get people to stop using your services...

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Product or Service Quality
1.3 (372 reviews)
1.2 (88 reviews)
Reviewer's quote

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

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Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my money back, the customer service person was very hard to understand I'm assuming she was from another country an outsourced person anyway I did not get my money back and I still...

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Viagogo and StubHub Pros and Cons

Pros
  • Looked like respectable site
  • Ease of use to buying tickets
  • Unreliable
  • Concept of stubhub
  • Phone staff
  • No pros
Cons
  • Customer service
  • No phone support
  • I have fallen into a scam
  • Customer service
  • Not resolving issue
  • Ripped me off

Viagogo and StubHub Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-3828

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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Viagogo and StubHub Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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Viagogo and StubHub Latest Reviews

Recent published reviews
No votes

Since March, 2020 I have been trying to get my refund and all I get is this. Why is this still pending??!? How is it pos...

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1

StubHub Customer Service,
I called to get told again (3rd time), first 2x by email, about the "120%" credit to my account...

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1

I claim the refund for 4 tickets that i bought amb the concert has been canceled. Viagogo refuse to proceed of this...

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1

The event that we purchased tickets for from Stubhub has been postponed. We can no longer go to the event. (Chiefs/Patri...

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Viagogo and StubHub Products and Services

Most reviewed product and services
  • Viagogo Shipping Service (160 reviews)
  • Viagogo Concert Ticket (120 reviews)
  • Viagogo Event Ticket (49 reviews)
  • Stubhub Concert Ticket (16 reviews)
  • Stubhub Show Ticket (7 reviews)
  • Stubhub Baseball Ticket (5 reviews)