PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
StubHub

Viagogo and StubHub Overview

Total reviews
954
125
Company responses
0
0
Issues resolved
3
1

Viagogo was first mentioned on PissedConsumer on Jun 26, 2012 and since then this brand received 954 reviews. It is 829 reviews more than StubHub received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with StubHub customer support team than with Viagogo customer service.

Viagogo and StubHub Consumer Ratings

Rank
22 out of 270 in Tickets category
14 out of 270 in Tickets category
Customer service
24 in category
20 in category
Website
21 in category
13 in category
Value for money
11 in category
21 in category

According to consumer ratings and reviews, StubHub ranks 8 points higher in the Tickets category than Viagogo. People gave Viagogo 1.2 stars for Customer service criterion in Tickets category and it is 45 points higher than the worst rated brand in this category. At the same time, StubHub was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that StubHub has a higher rating than Viagogo. Regarding Value for money criterion, consumers gave Viagogo 1.4 stars and it is 84% greater than other in category. StubHub however was rated 1.3 stars and it is 70% greater than other in category.

Viagogo and StubHub Rating Details

Customer service
1.2 (390 reviews)
1.2 (68 reviews)
Reviewer's quote

Pathetic, Simply Pathetic at best!Wait for an hour on the phone and even then no answer.

JERRY P

Nothing on confirmation or tickets said call customer service if there is a problem. Website just says “Get into events faster by simply scanning your phone at the gate. ” Will be complaining to friends, the Ohio Attorney General, and anyone else I can think of to avoid others being ripped off the...

Lee M
Website
1.6 (378 reviews)
1.9 (68 reviews)
Reviewer's quote

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

Roberto V

I have tried to contact Mary in UK about the sale of tickets but cannot get through on telephone numbers that I have found on the website What telephone number can I ring on UK..

Bradi
Value for money
1.4 (365 reviews)
1.3 (60 reviews)
Reviewer's quote

The show i have tickets for is postponed..i can not go to on the new dates!! Its 6 month later!!!

Deryn

I paid nearly 185% of the face value of the tickets, including the service fee. The ticket itself was 168% of the face value alone. We all know businesses need to make a profit, but this is highway robbery...

Mary E

Viagogo and StubHub Pros and Cons

Pros
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
  • Phone staff
  • Concept of stubhub
  • Instant downloaded tix
Cons
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue
  • Customer service
  • Seller fraud
  • Ripped me off

Viagogo and StubHub Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

Viagogo and StubHub Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

Viagogo and StubHub Latest Reviews

Recent published reviews
5

They were great, tickets we replaced. All was good

Read all 954 reviews
1

I won a gift card and its been redeemed already! Try to call to check the balance and talk to someone but their idiotic...

Read all 125 reviews

Viagogo and StubHub Products and Services

Most reviewed product and services
  • Viagogo Concert Ticket (156 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Account (5 reviews)