PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Viagogo

StubHub and Viagogo Overview

Total reviews 168 992
Company responses 0 0
Issues resolved 2 4

StubHub and Viagogo Consumer Ratings

Rank
15 out of 208 in Tickets category
22 out of 208 in Tickets category
Website
12 in category
17 in category
Customer service
16 in category
25 in category
Product or Service Quality
23 in category
17 in category
Price Affordability
12 in category
23 in category

StubHub and Viagogo Rating Details

Website
1.8 (95 reviews)
1.6 (394 reviews)
Reviewer's quote

(Chiefs/Patriots) Per your website, I should be able to sell my tickets on Stubhub. A few different customer service agents tried to relist my tickets, sadly nobody was able to list them and it kept saying "system error" Active: Active or rescheduled events You can resell your tickets on StubHub if...

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...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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Customer service
1.3 (94 reviews)
1.2 (407 reviews)
Reviewer's quote

Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my money back, the customer service person was very hard to understand I'm assuming she was from another country an outsourced person anyway I did not get my money back and I still...

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...I HAVE GOTTEN ZERO AND I MEAN ZERO CUSTOMER SERVICE HELP AND EVERYTIME I CONTACT VIAGOGO IM TRANSFERED TO A VOICE AUTOMATED RECORDING, WHICH OFFERS ZERO HELP FOR MY ISSUE. I WANT A FULL REFUND. I DON'T WANT VOUCHERS FOR ANOTHER CONCERT...

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Product or Service Quality
1.2 (91 reviews)
1.3 (376 reviews)
Reviewer's quote

StubHub Customer Service, I called to get told again (3rd time), first 2x by email, about the "120%" credit to my account. I'm sorry, but a credit will not pay my bills, buy needed groceries, take care of my kids in the middle of a pandemic, or make sure we don't get evicted. I am receiving almost...

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Dear Customer Services Escalation, 2407**** I am writing to complain about an issue with Ticket Resales. I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. Here is what happened:...

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Price Affordability
1.8 (89 reviews)
1.4 (369 reviews)
Reviewer's quote

...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

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StubHub and Viagogo Pros and Cons

Pros
  • Concept of stubhub
  • Instant downloaded tix
  • Phone staff
  • Looked like respectable site
  • Ease of use to buying tickets
  • Unreliable
Cons
  • Customer service
  • Not resolving issue
  • Very unhappy
  • Customer service
  • I have fallen into a scam
  • No phone support

StubHub and Viagogo Most Positive Reviews

Top rated reviews
5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-****

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StubHub and Viagogo Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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StubHub and Viagogo Latest Reviews

Recent published reviews
No votes

I trying to figure what happen to my tickets cause i havent received any tickets. the show supposed to started on...

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1

We just want. Refund put in account

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No votes

Our family was preparing to attend the Steelers and Ravens game at Heinz Field on Sunday, 29 November (game had been mov...

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No votes

I would like a full refund as I know it will not be happening, order # 2445****, Im from USA! Please contact me...

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StubHub and Viagogo Products and Services

Most reviewed product and services
  • Stubhub Concert Ticket (16 reviews)
  • Stubhub Show Ticket (7 reviews)
  • Stubhub Baseball Ticket (6 reviews)
  • Viagogo Shipping Service (160 reviews)
  • Viagogo Concert Ticket (120 reviews)
  • Viagogo Event Ticket (49 reviews)