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StubHub

Tickets
  • 0 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $34.6K CLAIMED LOSSES
  • $751 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Phone staff 2
  • Instant downloaded tix 1
  • Customer service responded quickly 1
  • Concept of stubhub 1
  • Brand and reach 1

Customers don't like

  • Customer service5
  • Not getting a refund for the bait and switch ticket i purchased2
  • Lack of transparency2
  • And all the time and money spent2
  • Very unhappy1
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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 334 TOTAL REVIEWS
  • $70.6K CLAIMED LOSSES
  • $692 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Ease of use to buying tickets 6
  • Idea of getting a ticket from them 5
  • Looked like respectable site 4
  • Easy website 4
  • That they had tickets we wanted 3

Customers don't like

  • Customer service7
  • Porr service and failure to keep the money back guarantee5
  • Poor service and not being able to contact company4
  • I have fallen into a scam4
  • Service fee and potential abuse of young buyers3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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