PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Viagogo

StubHub and Viagogo Overview

Total reviews
128
976
Company responses
0
0
Issues resolved
1
4

Viagogo was first mentioned on PissedConsumer on Jun 26, 2012 and since then this brand received 976 reviews. It is 848 reviews more than StubHub received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with StubHub customer support team than with Viagogo customer service.

StubHub and Viagogo Consumer Ratings

Rank
12 out of 258 in Tickets category
20 out of 258 in Tickets category
Customer service
14 in category
22 in category
Website
13 in category
18 in category
Price Affordability
15 in category
20 in category

According to consumer ratings and reviews, StubHub ranks 8 points higher in the Tickets category than Viagogo. People gave StubHub 1.3 stars for Customer service criterion in Tickets category and it is 57 points higher than the worst rated brand in this category. At the same time, Viagogo was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that StubHub has a higher rating than Viagogo. Regarding Price Affordability criterion, consumers gave StubHub 1.8 stars and it is 79% greater than other in category. Viagogo however was rated 1.5 stars and it is 72% greater than other in category.

StubHub and Viagogo Rating Details

Customer service
1.3 (71 reviews)
1.2 (395 reviews)
Reviewer's quote

...I would like to suggest that your customer service number was easier to find on your app so this doesnt happen. Thank you for prompt good service Patty Blackmon..

PissedConsumer1769791

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

Bradon
Website
1.9 (71 reviews)
1.6 (381 reviews)
Reviewer's quote

I have tried to contact Mary in UK about the sale of tickets but cannot get through on telephone numbers that I have found on the website What telephone number can I ring on UK..

Bradi

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

Roberto V
Price Affordability
1.8 (68 reviews)
1.5 (362 reviews)
Reviewer's quote

...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

Karine G

...By the end of all the screens, you will pay a very marked up ticket price. But that is not the end of the horror. You will wait for ever to get the tickets purchased...

PissedConsumer1648432

StubHub and Viagogo Pros and Cons

Pros
  • Phone staff
  • Concept of stubhub
  • Instant downloaded tix
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
Cons
  • Customer service
  • Seller fraud
  • Ripped me off
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue

StubHub and Viagogo Most Positive Reviews

Top rated reviews
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

StubHub and Viagogo Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

StubHub and Viagogo Latest Reviews

Recent published reviews
5

I had trouble with one of my ticket sales (customer used a PO Box address) and when I tried to find a STUBHUB phone numb...

Read all 128 reviews

I feel ripped off as the tickets I bough to see Michael Buble for my husband and I we were charged $470.66 When the tick...

Read all 976 reviews

StubHub and Viagogo Products and Services

Most reviewed product and services
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Show Ticket (5 reviews)
  • Viagogo Concert Ticket (159 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)