StubHub vs Viagogo

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StubHub

Tickets
  • 0 ISSUES RESOLVED
  • 54 TOTAL REVIEWS
  • $22.8K CLAIMED LOSSES
  • $785 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Brand and reach 1
  • Customer service responded quickly 1
  • Phone staff 1

Customers don't like

  • Customer service3
  • Lack of transparency2
  • Very unhappy2
  • Emails from claims dept1
  • Fact that these are the worst people and company ever1

Products by StubHub

No items

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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 100 TOTAL REVIEWS
  • $27K CLAIMED LOSSES
  • $728 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Idea of getting a ticket from them 3
  • Easy website 2
  • Looked like respectable site 2

Customers don't like

  • I have fallen into a scam12
  • No customer service7
  • No receiving what i ordered5
  • Customer service4
  • Gettig the wrong tickets4

Products by Viagogo

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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