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StubHub

Tickets
  • 0 ISSUES RESOLVED
  • 77 TOTAL REVIEWS
  • $33.5K CLAIMED LOSSES
  • $778 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Phone staff 2
  • Instant downloaded tix 1
  • Customer service responded quickly 1
  • Concept of stubhub 1
  • Brand and reach 1

Customers don't like

  • Customer service5
  • Lack of transparency2
  • And all the time and money spent2
  • Very unhappy1
  • To resolve this issue1
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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 283 TOTAL REVIEWS
  • $62.1K CLAIMED LOSSES
  • $668 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Idea of getting a ticket from them 5
  • Ease of use to buying tickets 5
  • Easy website 4
  • Looked like respectable site 3
  • That they had tickets we wanted 2

Customers don't like

  • Customer service7
  • Porr service and failure to keep the money back guarantee4
  • I have fallen into a scam4
  • Poor service and not being able to contact company3
  • Looks like scam3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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