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StubHub

Tickets
  • 0 ISSUES RESOLVED
  • 69 TOTAL REVIEWS
  • $32.6K CLAIMED LOSSES
  • $796 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Phone staff 2
  • Brand and reach 1
  • Concept of stubhub 1
  • Customer service responded quickly 1
  • Instant downloaded tix 1

Customers don't like

  • Lack of transparency2
  • And all the time and money spent2
  • Customer service2
  • To resolve this issue1
  • Very unhappy1
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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 208 TOTAL REVIEWS
  • $50.4K CLAIMED LOSSES
  • $646 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Idea of getting a ticket from them 4
  • Ease of use to buying tickets 4
  • Easy website 3
  • Looked like respectable site 3
  • Website flow is perfect and words fine 1

Customers don't like

  • I have fallen into a scam4
  • Customer support preprepared answers3
  • Porr service and failure to keep the money back guarantee3
  • Rip off fees2
  • Service fee and potential abuse of young buyers2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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