PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo Uk and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo Uk
StubHub

Viagogo Uk and StubHub Overview

Total reviews
79
151
Company responses
0
0
Issues resolved
0
2

Viagogo Uk and StubHub Consumer Ratings

Rank
43 out of 203 in Tickets category
17 out of 203 in Tickets category
Website
33 in category
11 in category
Customer service
34 in category
15 in category
Price Affordability
38 in category
15 in category
Exchange, Refund and Cancellation Policy
28 in category
12 in category

Viagogo Uk and StubHub Rating Details

Website
1.3 (45 reviews)
1.9 (86 reviews)
Reviewer's quote

Bought tickets by accident as the website is no 1 on google . In the beginning it was strange the price was much higher as advertised on event website . Viagogo website is smart , immediately shows tickets selling fas be quick ..

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So I've been calling and checking on website (STUB HUB) To get my money back, and they are telling me I can not get a refund that they are waiting for an event coordinator to get back with them to get a new date that my tickets are still good. Okay that maybe BUT THEY OBVIOUSLY forgot there is a...

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Customer service
1 (44 reviews)
1.3 (87 reviews)
Reviewer's quote

This fee is clearly displayed in the check-out process and covers the cost of maintaining the viagogo platform, providing customer service and sending tickets. The delivery fee which you have been charged is a standard handling fee for all orders. This fee covers the support of the delivery process...

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...our Europe trip cancellation- theyve all managed to refund or credit us by now, follow the agreement that was made when tickets were purchased, and their customer service teams all got back to us. So this isnt a unique problem for Stubhub, just says a lot about how they value their customers and how trustworthy they are. Simply put, they used a global crisis to steal our...

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Price Affordability
1.1 (43 reviews)
1.8 (82 reviews)
Reviewer's quote

...They dont have a lot of money to be lining the pockets of viagogo that have cashed in over 3 times the price of what they could have had these tickets for. it blows my mind a company can operate like this..

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...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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Exchange, Refund and Cancellation Policy
1 (42 reviews)
1.2 (80 reviews)
Reviewer's quote

...ontact me for the 1st time saying this: ----- Forwarded Message ----- From: viagogo to: Sent: Saturday, September 16, 2017, 12:24:57 PM GMT-5 Subject: viagogo Refund Requested viagogo Dear Camilo, We are very sorry to inform you that your seller was not able to provide your tickets as originally ordered. Therefore your transaction has been cancelled and you will be refunded the full ...

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...No one from Stub hub has contacted me regarding giving me a refund. I have tried to contact them, and they simply suggest that its being processed, and that I should wait and do nothing. It's getting to a point where I don't believe a refund is likely...

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Viagogo Uk and StubHub Pros and Cons

Pros
  • Nervous about getting my tickets
  • Was lead to believe they had the last 22 tickets
  • Setting up the sale was fairly simple
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
Cons
  • Customer service
  • Fraudulent
  • Paying overinflated prices
  • Customer service
  • Ripped me off
  • Not resolving issue

Viagogo Uk and StubHub Most Positive Reviews

Top rated reviews
3.2

I purchased Foo Fighter tickets back in April 2017. I used the wrong Email address to purchase them which was...

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5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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No votes
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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Viagogo Uk and StubHub Most Critical Reviews

Lowest rated reviews
1

My wife paid £81.99 each for tickets to see Lionel Richie on 14/03/2015 the tickets received where only the value of...

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1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

In December 2014 I purchased 2 tickets to see Metallica in Sweden for August 2015. 2 days before the flight VIAGOGO...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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Viagogo Uk and StubHub Latest Reviews

Recent published reviews
No votes

Need order ID to contact service agent. Exactly what I’m calling abojt

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1.2

I ordered soccer tickets worth thousands of dollars. Event was played two months ago- I have never heard from this compa...

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No votes

During booking process you are bombarded with messages like: "Only 2.30 minutes left!" "Don't miss out on this amazing c...

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No votes

I haven't been updating on the show or when will I receive my tickets

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Viagogo Uk and StubHub Products and Services

Most reviewed product and services
  • Viagogo Uk Australian Open Tennis Ticket (1 review)
  • Viagogo Uk Will Smith And Dj Jazzy Jeff Concert Ticket (1 review)
  • Viagogo Uk Andre Rieu Concert Ticket (1 review)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (15 reviews)
  • Stubhub Baseball Ticket (5 reviews)