PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Ticketmaster

StubHub and Ticketmaster Overview

Total reviews
127
239
Company responses
0
0
Issues resolved
1
3

Ticketmaster was first mentioned on PissedConsumer on Dec 26, 2007 and since then this brand received 239 reviews. It is 112 reviews more than StubHub received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with StubHub customer support team and Ticketmaster customer service.

StubHub and Ticketmaster Consumer Ratings

Rank
14 out of 258 in Tickets category
18 out of 258 in Tickets category
Website
13 in category
27 in category
Customer service
20 in category
23 in category
Price Affordability
15 in category
22 in category

According to consumer ratings and reviews, StubHub ranks 4 points higher in the Tickets category than Ticketmaster. People gave StubHub 1.8 stars for Website criterion in Tickets category and it is 56 points higher than the worst rated brand in this category. At the same time, Ticketmaster was rated 1.4 stars for Website criterion in this category and it is 42 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Ticketmaster has a higher rating than Ticketmaster. Regarding Price Affordability criterion, consumers gave StubHub 1.8 stars and it is 78% greater than other in category. Ticketmaster however was rated 1.4 stars and it is 68% greater than other in category.

StubHub and Ticketmaster Rating Details

Website
1.8 (70 reviews)
1.4 (103 reviews)
Reviewer's quote

I have tried to contact Mary in UK about the sale of tickets but cannot get through on telephone numbers that I have found on the website What telephone number can I ring on UK..

Bradi

...Why? Thieving TicketMaster wants on their website an additional $3. 55 per tix (x 4 = 14. 20) +$4...

David D
Customer service
1.2 (70 reviews)
1.2 (105 reviews)
Reviewer's quote

When you call customer service they say nothing illegal was done but they were brought to court in supreme court in quebec which they were guilty and have to protect buyers from the class action and have to create something to protect buyers. They keep saying it is because of the currency exchange...

Karine G

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...

PissedConsumer1713434
Price Affordability
1.8 (67 reviews)
1.4 (91 reviews)
Reviewer's quote

I asked if I was going to get a discount, since these tickets were worse than the ones I purchased and I was told no but they would cover the difference in price from what I paid to what the new tickets cost (since the ticket prices were more now then when I bought my tickets). I could've purchased...

Sherri G

Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

Terry R

StubHub and Ticketmaster Pros and Cons

Pros
  • Phone staff
  • Concept of stubhub
  • Instant downloaded tix
  • Going to concerts and having access to map view of tickets
  • Being able to shop online
  • Lawsuit
Cons
  • Customer service
  • Ripped me off
  • Poor customer service
  • Customer service
  • Not taking responsibility
  • Shifting blame

StubHub and Ticketmaster Most Positive Reviews

Top rated reviews
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

StubHub and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

StubHub and Ticketmaster Latest Reviews

Recent published reviews
1

In canada there is a law to protect consumer and article 236.1 stipulate that you cannot resell ticket at a higher...

Read all 127 reviews

I want my credit that I was promosed

Read all 239 reviews

StubHub and Ticketmaster Products and Services

Most reviewed product and services
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Show Ticket (5 reviews)
  • Ticketmaster Concert Ticket (40 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)