PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Ticketmaster

StubHub and Ticketmaster Overview

Total reviews 167 460
Company responses 0 0
Issues resolved 2 3

StubHub and Ticketmaster Consumer Ratings

Rank
15 out of 208 in Tickets category
12 out of 208 in Tickets category
Website
12 in category
21 in category
Customer service
17 in category
13 in category
Product or Service Quality
24 in category
7 in category
Price Affordability
13 in category
14 in category

StubHub and Ticketmaster Rating Details

Website
1.8 (95 reviews)
1.6 (178 reviews)
Reviewer's quote

(Chiefs/Patriots) Per your website, I should be able to sell my tickets on Stubhub. A few different customer service agents tried to relist my tickets, sadly nobody was able to list them and it kept saying "system error" Active: Active or rescheduled events You can resell your tickets on StubHub if...

Read full review

...I am giving the worst rating for customer service since their website is no help at all..

Read full review
Customer service
1.3 (94 reviews)
1.3 (191 reviews)
Reviewer's quote

Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my money back, the customer service person was very hard to understand I'm assuming she was from another country an outsourced person anyway I did not get my money back and I still...

Read full review

no phone service at customer service or any other number..

Read full review
Product or Service Quality
1.2 (91 reviews)
1.6 (158 reviews)
Reviewer's quote

StubHub Customer Service, I called to get told again (3rd time), first 2x by email, about the "120%" credit to my account. I'm sorry, but a credit will not pay my bills, buy needed groceries, take care of my kids in the middle of a pandemic, or make sure we don't get evicted. I am receiving almost...

Read full review

This is the worst customer service I have ever had dealing with any company. I have been unable to purchase tickets for the event I need to see my daughter in her sporting event and I cannot even speak to a rep to get this accomplished when I continue to receive ongoing error messages. I would...

Read full review
Price Affordability
1.8 (89 reviews)
1.7 (155 reviews)
Reviewer's quote

...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

Read full review

Oh of course they cant! He also said I was welcome to repurchase them after me just telling him Im not going to buy one ticket for almost the same price I paid for three. He had not one reason why I never received anything about the refund. His reasoning for everything was full of *** So not sure...

Read full review

StubHub and Ticketmaster Pros and Cons

Pros
  • Concept of stubhub
  • Instant downloaded tix
  • Phone staff
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
Cons
  • Customer service
  • Not resolving issue
  • Very unhappy
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes

StubHub and Ticketmaster Most Positive Reviews

Top rated reviews
5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

Read full review
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

Read full review
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

Read full review
5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

Read full review

StubHub and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

Read full review
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

Read full review
1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

Read full review
1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

Read full review

StubHub and Ticketmaster Latest Reviews

Recent published reviews
No votes

Our family was preparing to attend the Steelers and Ravens game at Heinz Field on Sunday, 29 November (game had been mov...

Read full review
2

Ive been trying to contact Ticketmaster for almost 6 months to get a refund for a concert that had been postponed. They...

Read full review
No votes

I had 200.00 in my account from a previous grand prize drawing but have disappeared. Could you please tell me what...

Read full review
No votes

I was trying to go to the show today

Read full review

StubHub and Ticketmaster Products and Services

Most reviewed product and services
  • Stubhub Concert Ticket (16 reviews)
  • Stubhub Show Ticket (7 reviews)
  • Stubhub Baseball Ticket (6 reviews)
  • Ticketmaster Concert Ticket (69 reviews)
  • Ticketmaster Event Ticket (23 reviews)
  • Ticketmaster Show Ticket (7 reviews)