PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Ticketmaster

StubHub and Ticketmaster Overview

Total reviews 155 373
Company responses 0 0
Issues resolved 2 3

StubHub and Ticketmaster Consumer Ratings

Rank
16 out of 205 in Tickets category
12 out of 205 in Tickets category
Customer service
15 in category
13 in category
Website
12 in category
24 in category
Price Affordability
13 in category
18 in category
Product or Service Quality
21 in category
8 in category

StubHub and Ticketmaster Rating Details

Customer service
1.3 (87 reviews)
1.3 (160 reviews)
Reviewer's quote

...our Europe trip cancellation- theyve all managed to refund or credit us by now, follow the agreement that was made when tickets were purchased, and their customer service teams all got back to us. So this isnt a unique problem for Stubhub, just says a lot about how they value their customers and how trustworthy they are. Simply put, they used a global crisis to steal our...

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...They make it impossible for you to get through to Customer Service. I contacted American Express. Faxed them ALL the supporting documentation...

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Website
1.9 (86 reviews)
1.6 (150 reviews)
Reviewer's quote

So I've been calling and checking on website (STUB HUB) To get my money back, and they are telling me I can not get a refund that they are waiting for an event coordinator to get back with them to get a new date that my tickets are still good. Okay that maybe BUT THEY OBVIOUSLY forgot there is a...

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So I on 8/23/20 went on Ticketmasters website to look at any concerts that might be of interest (not that we are able to go these days anyway) and while on my account find out that I no longer have the Kenny Chesney tickets that they were refunded. The refund went to my friends card that was used...

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Price Affordability
1.8 (83 reviews)
1.6 (132 reviews)
Reviewer's quote

...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

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Product or Service Quality
1.2 (83 reviews)
1.6 (128 reviews)
Reviewer's quote

...No service. No money. You cannot expect people to take vouchers right now...

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We decided because of covid the rodeo association has not decided if they are going to proceed so no tics available yet good service..

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StubHub and Ticketmaster Pros and Cons

Pros
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
Cons
  • Customer service
  • Ripped me off
  • Not resolving issue
  • Customer service
  • Poor or limited customer service
  • Shifting blame

StubHub and Ticketmaster Most Positive Reviews

Top rated reviews
5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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StubHub and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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StubHub and Ticketmaster Latest Reviews

Recent published reviews
1

Refund for cancelled hockey game promised and being processed but not paid after five months.
StubHub is always closed wh...

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No votes

My show got canceled and I got a email from Ticketmaster Stating they are refunding me but my credit card is not the...

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No votes

Hi, I have tickets for Cher. She was supposed to be at the Vivint Smart Home Arena April 28,2020 she rescheduled for...

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1

I ordered tickets to Nickleback a long time ago and the show was canceled and Ive not received a refund or any word for...

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StubHub and Ticketmaster Products and Services

Most reviewed product and services
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (15 reviews)
  • Stubhub Account (5 reviews)
  • Ticketmaster Concert Ticket (60 reviews)
  • Ticketmaster Customer Care (31 reviews)
  • Ticketmaster Event Ticket (19 reviews)