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StubHub

Tickets
  • 0 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $33.5K CLAIMED LOSSES
  • $778 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Phone staff 2
  • Instant downloaded tix 1
  • Customer service responded quickly 1
  • Concept of stubhub 1
  • Brand and reach 1

Customers don't like

  • Customer service5
  • Lack of transparency2
  • And all the time and money spent2
  • Very unhappy1
  • To resolve this issue1
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Ticketmaster

Tickets
  • 3 ISSUES RESOLVED
  • 150 TOTAL REVIEWS
  • $20.1K CLAIMED LOSSES
  • $372 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Lawsuit 2
  • Yes i did get the tickets i ordered 1
  • When the show was over leaving was easy 1
  • Tv exposure 1
  • Rep was very nice 1

Customers don't like

  • Customer service14
  • Not taking responsibility5
  • Shifting blame3
  • Taking too much money2
  • Service fee2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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