PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
Straight Talk Wireless

Verizon Wireless and Straight Talk Wireless Overview

Total reviews
1099
1887
Company responses
0
1519
Issues resolved
10
6

Straight Talk Wireless was first mentioned on PissedConsumer on Mar 17, 2010 and since then this brand received 1887 reviews. It is 788 reviews more than Verizon Wireless received since Oct 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon Wireless customer support team than with Straight Talk Wireless customer service.

Verizon Wireless and Straight Talk Wireless Consumer Ratings

Rank
178 out of 1946 in Telecommunications category
59 out of 1946 in Telecommunications category
Customer service
177 in category
212 in category
Diversity of Products or Services
84 in category
123 in category
Price Affordability
249 in category
107 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 119 points higher in the Telecommunications category than Verizon Wireless. People gave Verizon Wireless 1.4 stars for Customer service criterion in Telecommunications category and it is 387 points higher than the worst rated brand in this category. At the same time, Straight Talk Wireless was rated 1.3 stars for Customer service criterion in this category and it is 352 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Verizon Wireless has a higher rating than Straight Talk Wireless. Regarding Price Affordability criterion, consumers gave Verizon Wireless 1.7 stars and it is 56% greater than other in category. Straight Talk Wireless however was rated 2.8 stars and it is 81% greater than other in category.

Verizon Wireless and Straight Talk Wireless Rating Details

Customer service
1.4 (443 reviews)
1.3 (590 reviews)
Reviewer's quote

...Over 20 years as a customer (GTE at start) and their customer service keeps getting worse every year. They have become a monopoly and should be broken up for better consumer protection..

Randy N

...your customer service. they put me through to three different people and then finally when I got to talk to the person. he said I had to have the phone for a whole year...

PissedConsumer1709006
Diversity of Products or Services
2.5 (361 reviews)
2 (535 reviews)
Reviewer's quote

You leave their service get slammed with this outrageous disconnected fee and then they continue months later to charge you endless fees that the supposedly forgot. Then harass you endless to come back as if I would.There service sucks!! It's over priced and they are just completely high on...

Mia K

I have been with yall since the beginning & got many people on straight talk. Now im standing outside to write this. Straight talk what the *** happened? I have around 20 days left & I will be leaving straight talk for good. People get tired of the same ole *** over & over. I hope yaw choke & only...

Russell H
Price Affordability
1.7 (361 reviews)
2.8 (512 reviews)
Reviewer's quote

...Not perfect but the price is better..

Hesham

...It was a cell phone company with a reasonable price. In May of this year I switched over to another carrier for half the price. Fewer minutes but I no longer need them...

Jeffrey C

Verizon Wireless and Straight Talk Wireless Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
  • Price
  • Unlimited plan has served me well
  • Cell phone
Cons
  • Customer service
  • No resolution to problem
  • Problem resolution
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Verizon Wireless and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

Verizon Wireless and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

Verizon Wireless and Straight Talk Wireless Latest Reviews

Recent published reviews
1.5

Verizon customer reps must have a special school on how to screw up orders and changes to service plans. 3 attempts now...

Read all 1099 reviews
1

Where the *** is this DAMN office at in chattanooga !!! Those damn *** liars!!!
They had my service and my sons and wifes...

Read all 1887 reviews

Verizon Wireless and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Verizon Wireless Customer Care (119 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)
  • Straight Talk Wireless Phone Service (371 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (133 reviews)