PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Verizon Wireless

Straight Talk Wireless and Verizon Wireless Overview

Total reviews
1893
1101
Company responses
1519
0
Issues resolved
6
10

Straight Talk Wireless was first mentioned on PissedConsumer on Mar 17, 2010 and since then this brand received 1893 reviews. It is 792 reviews more than Verizon Wireless received since Oct 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon Wireless customer support team than with Straight Talk Wireless customer service.

Straight Talk Wireless and Verizon Wireless Consumer Ratings

Rank
58 out of 1945 in Telecommunications category
178 out of 1945 in Telecommunications category
Customer service
211 in category
176 in category
Website
189 in category
121 in category
Reliability
115 in category
61 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 120 points higher in the Telecommunications category than Verizon Wireless. People gave Straight Talk Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 353 points higher than the worst rated brand in this category. At the same time, Verizon Wireless was rated 1.4 stars for Customer service criterion in this category and it is 388 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Verizon Wireless has a higher rating than Straight Talk Wireless. Regarding Reliability criterion, consumers gave Straight Talk Wireless 1.7 stars and it is 80% greater than other in category. Verizon Wireless however was rated 2.1 stars and it is 89% greater than other in category.

Straight Talk Wireless and Verizon Wireless Rating Details

Customer service
1.3 (593 reviews)
1.4 (444 reviews)
Reviewer's quote

...I called their customer service and the man saw the 7000 points reward on the screen, but, said I couldn't redeem it because it showed extra line added. He ended up not cooperating. HE EVEN SAID THAT HE COULD ADD THE 7000 POINTS REWARD EARN REDEEMABLE TO ME, BUT, HE WOULDN'T...

Donalda

...I am here complaining about Verizon Customer service yet I am being provided a phone number for their customer service..

PissedConsumer1724826
Website
1.9 (582 reviews)
2.1 (358 reviews)
Reviewer's quote

...Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time that Straight Talk has dropped the ball, it happens every single time there is an issue...

Brittani M

I wait another 20 minutes and I am disconnected yet the website says I will not be disconnected. This seem illegal, first not to tell me by Costco of all the charges before my card is charged for the down payment and then for Verizon to throw out some canned answer and then disappear! Kendal was...

Stephen E
Reliability
1.7 (536 reviews)
2.1 (354 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

Dacota

The day after my account was closed (single line of service, no account issues or contracts), someone from within Verizon went into my account and made significant changes, before promptly selling my "debt" to collections. They reactivated my line, waived activation fee, added second line, doubled...

Travis

Straight Talk Wireless and Verizon Wireless Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • Cell phone
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • No resolution to problem
  • Problem resolution

Straight Talk Wireless and Verizon Wireless Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

Straight Talk Wireless and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

Straight Talk Wireless and Verizon Wireless Latest Reviews

Recent published reviews

I would like it turned back on until my end date

Read all 1893 reviews
1

The day after my account was closed (single line of service, no account issues or contracts), someone from within Verizo...

Read all 1101 reviews

Straight Talk Wireless and Verizon Wireless Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (371 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (135 reviews)
  • Verizon Wireless Customer Care (119 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)