PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Verizon Wireless

Straight Talk Wireless and Verizon Wireless Overview

Total reviews
1917
1123
Company responses
1519
0
Issues resolved
7
10

Straight Talk Wireless was first mentioned on PissedConsumer on Mar 17, 2010 and since then this brand received 1917 reviews. It is 794 reviews more than Verizon Wireless received since Oct 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon Wireless customer support team than with Straight Talk Wireless customer service.

Straight Talk Wireless and Verizon Wireless Consumer Ratings

Rank
55 out of 1907 in Telecommunications category
180 out of 1907 in Telecommunications category
Customer service
209 in category
175 in category
Website
192 in category
120 in category
Diversity of Products or Services
124 in category
79 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 125 points higher in the Telecommunications category than Verizon Wireless. People gave Straight Talk Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 361 points higher than the worst rated brand in this category. At the same time, Verizon Wireless was rated 1.4 stars for Customer service criterion in this category and it is 395 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Verizon Wireless has a higher rating than Straight Talk Wireless. Regarding Diversity of Products or Services criterion, consumers gave Straight Talk Wireless 2 stars and it is 78% greater than other in category. Verizon Wireless however was rated 2.5 stars and it is 86% greater than other in category.

Straight Talk Wireless and Verizon Wireless Rating Details

Customer service
1.3 (600 reviews)
1.4 (456 reviews)
Reviewer's quote

... any and every penny that I gave to this horrible deceptive lying bunch of thieves who call themselves straight talk and I will go with a company who has some customer service skills beyond saying that they are sorry for the inconvenience. It was an inconvenience at two weeks at a month and a half its rediculous and they never asked if they could do anything to help me with not having a phone and actually when I couldn't provide a tracking number for the original return even though I had two ticket numbers with my phone on it available got rude because I didnt have access to my email account because I dont have a phone. Hung up on me when he was supposed to be transferred to the department who could verify the tickets...

Michael W

...This is not good customer service..

PissedConsumer1742967
Website
1.9 (587 reviews)
2.1 (368 reviews)
Reviewer's quote

...Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time that Straight Talk has dropped the ball, it happens every single time there is an issue...

Brittani M

...Oh the website- no way to speak to anyone and the chat function wasn't working. Despite having unanswered questions I went ahead and placed an order. I was then required to pass a credit check...

Jakhia
Diversity of Products or Services
2 (543 reviews)
2.5 (365 reviews)
Reviewer's quote

...I do not want your services. Give me my money back or you're going to have an even bigger issue on your hands..

Stephanie B

...to have a Supervisor contact me to fix this issue, Rep state She would try; what does that mean? On November 25th I called Verizon Rep went back & forth on services, its going to cost me about $30. 00 per month for phone & Internet service besides a $200. 00 for the Verizon Router...

Richard H

Straight Talk Wireless and Verizon Wireless Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • Cell phone
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • No resolution to problem
  • Problem resolution

Straight Talk Wireless and Verizon Wireless Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

Straight Talk Wireless and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

Straight Talk Wireless and Verizon Wireless Latest Reviews

Recent published reviews
1.6

I have been waiting for over a month to get my warranty repair phone back from this company. First they tried to tell...

Read all 1917 reviews
1

My name is not Agilles,you've got wrong and person, that k you ,can't speak to anyone in customer care an also can't go...

Read all 1123 reviews

Straight Talk Wireless and Verizon Wireless Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (374 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (136 reviews)
  • Verizon Wireless Customer Care (124 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)