PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Verizon Wireless

Straight Talk Wireless and Verizon Wireless Overview

Total reviews 2015 1409
Company responses 1547 0
Issues resolved 9 12

Straight Talk Wireless and Verizon Wireless Consumer Ratings

Rank
67 out of 1440 in Telecommunications category
203 out of 1440 in Telecommunications category
Customer service
238 in category
202 in category
Website
198 in category
130 in category
Reliability
131 in category
72 in category
Diversity of Products or Services
134 in category
91 in category

Straight Talk Wireless and Verizon Wireless Rating Details

Customer service
1.3 (644 reviews)
1.4 (572 reviews)
Reviewer's quote

I chatted online with "Benjie" at Customer Service who was very cagey in telling me that Yes, I had successfully changed my plan but that the $44 plan was still active. I told him that I wanted the plan confirmed at $35 and he told me it would be effective 10-06-2020. When I told him that I wanted...

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...I think I have made a mistake due to this awful customer service..

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Website
1.9 (624 reviews)
2 (462 reviews)
Reviewer's quote

I used the text chat on Straight Talk's website to kickstart troubleshooting, and hopefully solving, the issue. After 45 minutes of change this setting, restart the phone, repeat, I was referred to call the technical support line, which instructed me to do the same things that the gentleman on the...

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I'm having a problem logging into the website. The virtual assistant was Totally not helpful and the problem is NOT my username/password. Cell phone coverage in my area is spotty at best...

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Reliability
1.8 (588 reviews)
2 (453 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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I called before hand to set up services in a home I was taking residence in beginning Oct 1/2020. They started billing me from the day that I called. Not Oct 1st. Spoke to someone who barely spoke English and all he could say was that Im responsible for services from the day that I called....

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Diversity of Products or Services
2 (578 reviews)
2.4 (446 reviews)
Reviewer's quote

...I do not want your services. Give me my money back or you're going to have an even bigger issue on your hands..

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I should not have to spend hours upon hours of my time begging a national carrier to fix an issue and asking not to be charged for services I can not use. Verizon used to have free cloud, now charge for it, and more charges upon charges. Verizon can not fix my issue, says it's internally but can't...

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Straight Talk Wireless and Verizon Wireless Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • No contract
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • No resolution to problem
  • Problem resolution

Straight Talk Wireless and Verizon Wireless Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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Straight Talk Wireless and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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Straight Talk Wireless and Verizon Wireless Latest Reviews

Recent published reviews
No votes

This is about Straight Wireless Services in this complaint i am not complaining about any other company only Straight...

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2.2

I am on my 7th try contacting Verizon. They keep hanging up on me. I am trying to activate my phone. I think I have...

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2

In July and August, I changed my plan from the $44 plan to the $35 plan. When I auto renewed at $44 in August, I...

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1.6

March 16th, 2020 I upgraded my phone and purchased a new smart watchDo
Do
I left the store and realized I could not receiv...

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Straight Talk Wireless and Verizon Wireless Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (174 reviews)
  • Straight Talk Wireless Customer Care (144 reviews)
  • Verizon Wireless Customer Care (141 reviews)
  • Verizon Wireless Mobile Phone Service (48 reviews)
  • Verizon Wireless Phone Plan (47 reviews)