PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Straight Talk Wireless

Total Wireless and Straight Talk Wireless Overview

Total reviews 808 2036
Company responses 0 1547
Issues resolved 4 9

Total Wireless and Straight Talk Wireless Consumer Ratings

Rank
164 out of 1460 in Telecommunications category
63 out of 1460 in Telecommunications category
Customer service
203 in category
237 in category
Website
201 in category
197 in category
Product or Service Quality
151 in category
109 in category
Reliability
111 in category
142 in category

Total Wireless and Straight Talk Wireless Rating Details

Customer service
1.4 (471 reviews)
1.3 (655 reviews)
Reviewer's quote

...Which it did but ever since then my Apple ID was not letting me click on my profile So I called customer service again, and they never fixed my problems. My phone has be rebooted multiple times..

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...Iam sick of talking to customer service (the few times I could use my phone. ) Nothing they say they do works. I broke my foot 3 weeks ago and I couldn't call for help...

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Website
1.9 (426 reviews)
1.9 (637 reviews)
Reviewer's quote

...Used the method in the website. No deal. I can't stand this company...

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I used the text chat on Straight Talk's website to kickstart troubleshooting, and hopefully solving, the issue. After 45 minutes of change this setting, restart the phone, repeat, I was referred to call the technical support line, which instructed me to do the same things that the gentleman on the...

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Product or Service Quality
1.9 (420 reviews)
2 (586 reviews)
Reviewer's quote

I've been hung up on about 7 times by costumer service, lied to at least three and denied any reasonable remedy for a defective phone they sold me. Huge mistake signing up with them and a bigger mistake trying to repeal with their costumer service, they are masters of the run around. This company...

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I am very upset and displeased as a customer with your company's service. It is awful. I got mistreated and have been waiting for over a month since Oct...

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Reliability
1.9 (415 reviews)
1.8 (598 reviews)
Reviewer's quote

I ordered this phone on 09/04 from Total Wireless and it stated that it was in stock. The order went through and it said 1-3 business days to receive it. I was billed 09/08. I did not receive my phone, so on 09/11, I called. The lady said that it would be there by Monday (09/14). My daughter called...

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...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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Total Wireless and Straight Talk Wireless Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Price
  • Unlimited plan has served me well
  • No contract
Cons
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Total Wireless and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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Total Wireless and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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Total Wireless and Straight Talk Wireless Latest Reviews

Recent published reviews
No votes

I was able to figure it out. No problem at this time

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1.4

I had been preapproved for smart pay 3werks prior. Straight talk was sending me emails trying to entice me to use...

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No votes

Wasted endless amount of time trying to get the service working and failed to get the needed help. Now equally...

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1

I contacted the BBB with a complaint and all they do is keep sending me an e mail(about 15 of them so far) that I...

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Total Wireless and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Total Wireless Phone Service (40 reviews)
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (174 reviews)
  • Straight Talk Wireless Sim Card (81 reviews)