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Total Wireless

Telecommunications
  • 4 ISSUES RESOLVED
  • 533 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $8.9K AVERAGE LOSS
1.9
Customer service
Website
Reliability
Billing Practices
Exchange, Refund and Cancellation Policy
  • Price 22
  • Potential to save lots on cell bill 9
  • Coverage 9
  • Great value for the money 7
  • Cheapest plans 7

Customers don't like

  • Customer service24
  • Incompetent tech support6
  • Loss of money5
  • Extremely poor customer service5
  • Worst support ever4
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Straight Talk Wireless

Telecommunications
Has verified representatives
  • 5 ISSUES RESOLVED
  • 1721 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $808 AVERAGE LOSS
1.8
Customer service
Website
Reliability
Billing Practices
Exchange, Refund and Cancellation Policy
  • Price 20
  • Unlimited plan has served me well 14
  • Service plan 5
  • I could go almost anywhere in the us and use my phone 5
  • Cell phone 5

Customers don't like

  • Horrible customer service74
  • Customer service staff20
  • Misleading terms of service15
  • Refusal to help6
  • Lied to by employees and manager6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1387377

I haven't started with Total wireless because the night I tried to Port my number they couldn't get it to work. They said they needed to transfer me to a higher department.

When transferred I get a message we are closed.

If I do not get a sim card I will be pissed. Thinking I should have stayed with straight talk.

Anonymous
#1346022

I have been a customer for years with straight talk and I have had an issue for about two weeks trying to resolve an issue about trying to regain service days back that I lost I spoke to an lady this a.m about my problem she then said I'd provide u with a full 30 days service plan for your troubles but I didn't receive it my phone is still off and when I called back to see why my phone wasn't active yet they claim that they see no records of anything the lady told me she would do