PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Straight Talk Wireless

Total Wireless and Straight Talk Wireless Overview

Total reviews 798 2014
Company responses 0 1547
Issues resolved 4 9

Total Wireless and Straight Talk Wireless Consumer Ratings

Rank
158 out of 1436 in Telecommunications category
65 out of 1436 in Telecommunications category
Customer service
190 in category
232 in category
Website
198 in category
196 in category
Product or Service Quality
141 in category
96 in category
Reliability
100 in category
129 in category

Total Wireless and Straight Talk Wireless Rating Details

Customer service
1.4 (468 reviews)
1.3 (644 reviews)
Reviewer's quote

Customer Service Rep who suggested I may need a new SIM card. I installed that and still had the same problem. It has now been five months of back-and-forth phone calls between Total Wireless, Samsung and uBreakiFix (who I was told to take my phone to for repairs after being told by Total Wireless...

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I chatted online with "Benjie" at Customer Service who was very cagey in telling me that Yes, I had successfully changed my plan but that the $44 plan was still active. I told him that I wanted the plan confirmed at $35 and he told me it would be effective 10-06-2020. When I told him that I wanted...

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Website
1.9 (425 reviews)
1.9 (624 reviews)
Reviewer's quote

...Used the method in the website. No deal. I can't stand this company...

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I used the text chat on Straight Talk's website to kickstart troubleshooting, and hopefully solving, the issue. After 45 minutes of change this setting, restart the phone, repeat, I was referred to call the technical support line, which instructed me to do the same things that the gentleman on the...

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Product or Service Quality
1.9 (417 reviews)
2 (576 reviews)
Reviewer's quote

...Price is great, wish the service was still great..

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I must have to wait til the end of my service date before it reloads?They're 2g supposedly is really no g!BS and absolute garbage,can't even contact any support with their so called 2g!@#$!..

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Reliability
1.9 (413 reviews)
1.8 (588 reviews)
Reviewer's quote

after talking with customer service they assured me that all my contacts and pictures could be transferred from my old alcotel flip phone after explaining that my phone did not have a sim card. I had to get a new phone due to service would end jan. 2021. I was on the phone with someone I could...

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...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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Total Wireless and Straight Talk Wireless Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Price
  • Unlimited plan has served me well
  • No contract
Cons
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Total Wireless and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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Total Wireless and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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Total Wireless and Straight Talk Wireless Latest Reviews

Recent published reviews
No votes

You guys are the most worthless ran tech company in the world. No nothing has changed, and every time I try to contact l...

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2

In July and August, I changed my plan from the $44 plan to the $35 plan. When I auto renewed at $44 in August, I...

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3

My husband and I have had Total Wireless for several years now. Over the last year we continue to drop calls, internet...

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1.2

my phone kept dropping calls,talked to tech support several times and the best they could do was "restart your phone...

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Total Wireless and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Total Wireless Customer Care (146 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (62 reviews)
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (174 reviews)
  • Straight Talk Wireless Customer Care (144 reviews)