PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Straight Talk Wireless

Total Wireless and Straight Talk Wireless Overview

Total reviews 853 2113
Company responses 0 1547
Issues resolved 4 12

Total Wireless and Straight Talk Wireless Consumer Ratings

Rank
171 out of 1646 in Telecommunications category
66 out of 1646 in Telecommunications category
Customer service
214 in category
255 in category
Website
211 in category
214 in category
Product or Service Quality
161 in category
108 in category
Price Affordability
61 in category
129 in category

Total Wireless and Straight Talk Wireless Rating Details

Customer service
1.4 (494 reviews)
1.3 (691 reviews)
Reviewer's quote

...Terrible customer service. In the past, Ive tried and had the same experience. If it werent so affordable (one positive thing), Id leave..

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...I contacted customer service and the phone was diagnosed as defective. I was provided a UPS shipping label to return it, which I promptly did. Yesterday I called called customer service to find out what is taking so long to receive a replacement...

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Website
1.9 (448 reviews)
1.9 (667 reviews)
Reviewer's quote

It's not worth the headaches, the website sucks, its constantly glitching and freezes up (on any device new or old I have tried), making checking your account about as easy as navigating through a 100sf area, filled with 50 puppies, and trying not to step in crap. Its insane, I've had it, take it...

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Today I verified on their website that my galaxy phone was compatible to use their service. So I went out and bought a $35 prepaid phone card, came home, tried to activate it, and was told that it isn't possible. I was also told that I cannot get a refund even if I send them the card and my receipt...

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Product or Service Quality
1.9 (446 reviews)
2 (615 reviews)
Reviewer's quote

last 4 days I get service unreachable when I try and make a call..

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...Would I recommend anyone else to be- come a customer for Straight Talk service yes I would!..

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Price Affordability
3.2 (433 reviews)
2.7 (603 reviews)
Reviewer's quote

Now I have moved on to another provider and Total Wireless is refusing to unlock my phone which I purchased from them by paying the full price. Spent hours and hours trying to get some help with this. Most of the time when I ask for a manager they put me on hold and after 10 to 15 minutes I just...

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I haven't been with straight talk very long at all but for the cheap price the phone service hasn't been the worst, not the best either but that's to be expected..

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Total Wireless and Straight Talk Wireless Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Price
  • Unlimited plan has served me well
  • No contract
Cons
  • Customer service
  • Incompetent tech support
  • Extremely poor customer service
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Total Wireless and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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Total Wireless and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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Total Wireless and Straight Talk Wireless Latest Reviews

Recent published reviews
2.6

Tried contacting by phone at least 4 times and could never get anyone. Terrible customer service. In the past, Ive...

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No votes

CHARGING me money to unlock my phone's. They say no contract no hassle *** $142.00 to unlock phones I own out right....

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1

worst cell plan ever, single dad with 2 teenagers and bought unlimited plan. Supposedly used up 60 gb of data 2 weeks in...

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3.2

I one have grievance with Straight Talk. Would I recommend anyone else to be- come a customer for Straight Talk service...

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