PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Straight Talk Wireless

Total Wireless and Straight Talk Wireless Overview

Total reviews
701
1918
Company responses
0
1519
Issues resolved
4
7

Straight Talk Wireless was first mentioned on PissedConsumer on Mar 17, 2010 and since then this brand received 1918 reviews. It is 1217 reviews more than Total Wireless received since Jun 1, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Total Wireless customer support team than with Straight Talk Wireless customer service.

Total Wireless and Straight Talk Wireless Consumer Ratings

Rank
121 out of 1908 in Telecommunications category
55 out of 1908 in Telecommunications category
Customer service
170 in category
210 in category
Product or Service Quality
123 in category
86 in category
Website
185 in category
193 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 66 points higher in the Telecommunications category than Total Wireless. People gave Total Wireless 1.4 stars for Customer service criterion in Telecommunications category and it is 401 points higher than the worst rated brand in this category. At the same time, Straight Talk Wireless was rated 1.3 stars for Customer service criterion in this category and it is 361 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Straight Talk Wireless has a higher rating than Total Wireless. Regarding Website criterion, consumers gave Total Wireless 1.9 stars and it is 68% greater than other in category. Straight Talk Wireless however was rated 1.9 stars and it is 66% greater than other in category.

Total Wireless and Straight Talk Wireless Rating Details

Customer service
1.4 (414 reviews)
1.3 (601 reviews)
Reviewer's quote

That is the sorriest and poorest customer service I have ever dealt with and is not fair to us. How would you like to order a $450 phone that you have no idea when it will arrive and cant be told when! I would have never placed an order if it was on backorder, I wouldn't have been able to anyways....

Dalin

... any and every penny that I gave to this horrible deceptive lying bunch of thieves who call themselves straight talk and I will go with a company who has some customer service skills beyond saying that they are sorry for the inconvenience. It was an inconvenience at two weeks at a month and a half its rediculous and they never asked if they could do anything to help me with not having a phone and actually when I couldn't provide a tracking number for the original return even though I had two ticket numbers with my phone on it available got rude because I didnt have access to my email account because I dont have a phone. Hung up on me when he was supposed to be transferred to the department who could verify the tickets...

Michael W
Product or Service Quality
1.9 (376 reviews)
2.1 (534 reviews)
Reviewer's quote

I had service with total wireless over a yr. I also added my boyfriend on the acct. , and he provided his own phone...

Susan A

I've been a ST customer for YEARS!!! at one point I was paying for my phone 4 kids AND my best friends service...

Monica I
Website
1.9 (376 reviews)
1.9 (588 reviews)
Reviewer's quote

...I checked compatibility with my IMEI # on the Total wireless website and it said it was compatible. I purchased a sim card kit and a $35 monthly plan. I go to activate it and it tells me there is no coverage in my area code...

PissedConsumer1731393

...Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time that Straight Talk has dropped the ball, it happens every single time there is an issue...

Brittani M

Total Wireless and Straight Talk Wireless Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Price
  • Unlimited plan has served me well
  • Cost
Cons
  • Customer service
  • Incompetent tech support
  • Loss of money
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Total Wireless and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

Total Wireless and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

Total Wireless and Straight Talk Wireless Latest Reviews

Recent published reviews
1

Avoid Total Wireless and Mississippi.

Read all 701 reviews
3

I can reach anyone when you call the numbers they give. My bill went up $3.00. I was never contacted or told anything....

Read all 1918 reviews

Total Wireless and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Total Wireless Customer Care (138 reviews)
  • Total Wireless Mobile Phone Service (99 reviews)
  • Total Wireless Phone Plan (57 reviews)
  • Straight Talk Wireless Phone Service (375 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (136 reviews)