PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Total Wireless

Straight Talk Wireless and Total Wireless Overview

Total reviews 2730 1026
Company responses 1517 0
Issues resolved 23 6

Straight Talk Wireless and Total Wireless Consumer Ratings

Rank
291 out of 2028 in Telecommunications category
258 out of 2028 in Telecommunications category
Customer service
427 in category
404 in category
Website
337 in category
344 in category
Reliability
282 in category
259 in category
Product or Service Quality
261 in category
269 in category

Straight Talk Wireless and Total Wireless Rating Details

Customer service
1.4
(938 reviews)
1.4
(576 reviews)
Reviewer's quote

Ever since my last review I called in to pay my bill and the customer service representative ask for my credit card information five times then he proceeded to ask for the PIN then he proceeded to ask for my credit card information a third time which I did not give it to him and I asked for his...

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Where's the customer service? Automated. Can't find anywhere to change or request to reset pin on website. After create account, login you're stuck with activate phone or add plan...

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Website
1.9
(881 reviews)
1.9
(516 reviews)
Reviewer's quote

I ordered 2 SIM cards from Straight Talks website on Feb 6th with a 2 day air delivery shipping. It was promised by email that it would be delivered 1 to 3 business days after shipping date which was on Feb 7th. It was first showing my package to be delivered on Feb 9th by 7 pm...

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Their website says my phone was not compatible. Yet they sell those exact same phones through their company! The customer service reps then stated that my phone WAS compatible, but i needed to call them from another number so they could cancel my service. Yet, I don't even know if their activation...

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Reliability
1.8
(841 reviews)
1.9
(497 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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Can't find changed phone number can't and won't replace broken phone when it broke after number change and lost phone contact s and won't replace them

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Product or Service Quality
2
(835 reviews)
1.9
(516 reviews)
Reviewer's quote

They have foreigners who answer your phone calls and mess up all your phone bill service you never can speak to somebody who speaks English since I had my service I've been having problem after problem after problem because I never can speak with a representative that speak English and they mess up...

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...They are having problems with their service. Took money out of bank account then took money a second time. They said the first payment was lost...

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Straight Talk Wireless and Total Wireless Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • Service until i needed help
  • Price
  • Potential to save lots on cell bill
  • Great value for the money
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • Incompetent tech support
  • Loss of money

Straight Talk Wireless and Total Wireless Most Positive Reviews

Top rated reviews
5

Want to use phone for different carrier M

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5

Had Total Wireless about a year..good deal & good service. No dropped calls. Fast internet.

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5

READ MY Reason of your review ~ Statement , I do not want a new cell phone as I was told by notice from Straight Talk...

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5

Nothing that's what happened didn't do nothingI can understand it was my fault on my behalf but it was not was on their...

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Straight Talk Wireless and Total Wireless Most Critical Reviews

Lowest rated reviews
1

on June 11 2015 I placed an order for an unlocked Iphone 6. The total cost of the order was $653.50. It was advertised...

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1

My original complaint was because I did not receive a confirmation email on the purchase of my phone. I did receive my p...

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1

the customer service will not resolve my problem after calling them several times, they hung up on me and refused to...

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1

sim cards are being sold while being defective from the get go.I cant travel two blocks without the phone showing no...

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Straight Talk Wireless and Total Wireless Latest Reviews

Recent published reviews
1

Ever since my last review I called in to pay my bill and the customer service representative ask for my credit card...

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No votes

I paid my total wireless bill last night via on-line service and my cell phone service is still shut off. 807 268 ****

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3.6

Just trying to change & update my plan to meet our needs. That takes a real person for US to talk to. The machine serve...

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No votes

Why isn't it working? Activated it 12/7 worked for a couple weeks now it don't work. I've called and I can't understand...

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