PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Total Wireless

Straight Talk Wireless and Total Wireless Overview

Total reviews 2727 1026
Company responses 1517 0
Issues resolved 22 6

Straight Talk Wireless and Total Wireless Consumer Ratings

Rank
291 out of 2019 in Telecommunications category
258 out of 2019 in Telecommunications category
Customer service
420 in category
400 in category
Website
336 in category
342 in category
Reliability
278 in category
256 in category
Product or Service Quality
260 in category
269 in category

Straight Talk Wireless and Total Wireless Rating Details

Customer service
1.4
(936 reviews)
1.4
(576 reviews)
Reviewer's quote

Called to get phones lines straight customer service representative Nicole would not transfer me to a supervisor because she could not help me with my issue kept telling me i need to call back to speak to someone else which i told her there was no need for me to call back to speak to another...

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Where's the customer service? Automated. Can't find anywhere to change or request to reset pin on website. After create account, login you're stuck with activate phone or add plan...

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Website
1.9
(879 reviews)
1.9
(516 reviews)
Reviewer's quote

I ordered 2 SIM cards from Straight Talks website on Feb 6th with a 2 day air delivery shipping. It was promised by email that it would be delivered 1 to 3 business days after shipping date which was on Feb 7th. It was first showing my package to be delivered on Feb 9th by 7 pm...

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Their website says my phone was not compatible. Yet they sell those exact same phones through their company! The customer service reps then stated that my phone WAS compatible, but i needed to call them from another number so they could cancel my service. Yet, I don't even know if their activation...

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Reliability
1.8
(839 reviews)
1.9
(497 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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Can't find changed phone number can't and won't replace broken phone when it broke after number change and lost phone contact s and won't replace them

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Product or Service Quality
2
(833 reviews)
1.9
(516 reviews)
Reviewer's quote

They have foreigners who answer your phone calls and mess up all your phone bill service you never can speak to somebody who speaks English since I had my service I've been having problem after problem after problem because I never can speak with a representative that speak English and they mess up...

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...They are having problems with their service. Took money out of bank account then took money a second time. They said the first payment was lost...

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Straight Talk Wireless and Total Wireless Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • Service until i needed help
  • Price
  • Potential to save lots on cell bill
  • Great value for the money
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • Incompetent tech support
  • Loss of money

Straight Talk Wireless and Total Wireless Most Positive Reviews

Top rated reviews
5

All went well customer service was fine I got and extention by using my points and everything went well

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5

phone dropped in lake oast weekend

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5

I bought a iphone 4s from a person the phone had minutes already on it . I had the number changed an it worked for one...

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5

Had Total Wireless about a year..good deal & good service. No dropped calls. Fast internet.

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Straight Talk Wireless and Total Wireless Most Critical Reviews

Lowest rated reviews
1

I have used straight talk for a couple years and out of the blue my fiancรฉ's phone stopped working one day so I called...

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1

I finally talked to a csr who said it could get a refund for my phone. He said to call them back with the tracking...

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1

I bought the lg optimus smart phone and I have had troubles from the get go! When the battery dies and you turn it back...

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1

Bought from Walmart $35 access card and 9 activation kits and extra $10 3g data that never worked. I spoke with...

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Straight Talk Wireless and Total Wireless Latest Reviews

Recent published reviews
3

I've been a really happy straight talk customer for 15+ years now. With that said, I have a Samsung note 9 that I need...

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1

My original complaint was because I did not receive a confirmation email on the purchase of my phone. I did receive my p...

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No votes

I was paying my sons refil on straight talk and found out the phone has been destroyed .. so they charge me pusses off

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No votes

I paid my total wireless bill last night via on-line service and my cell phone service is still shut off. 807 268 ****

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