PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Total Wireless

Straight Talk Wireless and Total Wireless Overview

Total reviews
1887
693
Company responses
1519
0
Issues resolved
6
4

Straight Talk Wireless was first mentioned on PissedConsumer on Mar 17, 2010 and since then this brand received 1887 reviews. It is 1194 reviews more than Total Wireless received since Jun 1, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Total Wireless customer support team than with Straight Talk Wireless customer service.

Straight Talk Wireless and Total Wireless Consumer Ratings

Rank
59 out of 1946 in Telecommunications category
120 out of 1946 in Telecommunications category
Customer service
213 in category
172 in category
Website
187 in category
179 in category
Reliability
116 in category
81 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 61 points higher in the Telecommunications category than Total Wireless. People gave Straight Talk Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 353 points higher than the worst rated brand in this category. At the same time, Total Wireless was rated 1.4 stars for Customer service criterion in this category and it is 394 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Total Wireless has a higher rating than Total Wireless. Regarding Reliability criterion, consumers gave Straight Talk Wireless 1.7 stars and it is 80% greater than other in category. Total Wireless however was rated 2 stars and it is 86% greater than other in category.

Straight Talk Wireless and Total Wireless Rating Details

Customer service
1.3 (590 reviews)
1.4 (410 reviews)
Reviewer's quote

...your customer service. they put me through to three different people and then finally when I got to talk to the person. he said I had to have the phone for a whole year...

PissedConsumer1709006

...Customer service was awful. They were unable to do anything other than look at the order number and the FedEx tracking number that had been generated and parrot back to me the same information I was able to find online. I was told multiple things over a weeks period...

BURT Z
Website
1.9 (580 reviews)
1.9 (373 reviews)
Reviewer's quote

...Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time that Straight Talk has dropped the ball, it happens every single time there is an issue...

Brittani M

:wtf: Full disclosure of device specifications is required before purchase if you want to maintain a good customer relationship! The "issue" I'm complaining about isn't Total Wireless' "fault" except they should put EVERYTHING about a phone & the operating system "for" Total Wireless devices on...

Kathi K
Reliability
1.7 (533 reviews)
2 (363 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

Dacota

I had service with total wireless over a yr. I also added my boyfriend on the acct., and he provided his own phone. I was ready for a new phone, so bought a new Samsung Galaxy last year. My boyfriend and I split up several months ago, and I removed his phone from my acct. I contacted total...

Susan A

Straight Talk Wireless and Total Wireless Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • Cell phone
  • Price
  • Potential to save lots on cell bill
  • Coverage
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • Incompetent tech support
  • Customer service could not resolve their problem

Straight Talk Wireless and Total Wireless Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

Straight Talk Wireless and Total Wireless Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

Straight Talk Wireless and Total Wireless Latest Reviews

Recent published reviews
1

Where the *** is this DAMN office at in chattanooga !!! Those damn *** liars!!!
They had my service and my sons and wifes...

Read all 1887 reviews

terrible service can't talk to human being

Read all 693 reviews

Straight Talk Wireless and Total Wireless Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (371 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (133 reviews)
  • Total Wireless Customer Care (136 reviews)
  • Total Wireless Mobile Phone Service (99 reviews)
  • Total Wireless Phone Plan (57 reviews)