PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Total Wireless

Straight Talk Wireless and Total Wireless Overview

Total reviews
1996
774
Company responses
1547
0
Issues resolved
9
4

Straight Talk Wireless and Total Wireless Consumer Ratings

Rank
62 out of 1424 in Telecommunications category
143 out of 1424 in Telecommunications category
Customer service
211 in category
179 in category
Website
193 in category
196 in category
Reliability
115 in category
88 in category
Product or Service Quality
89 in category
129 in category

Straight Talk Wireless and Total Wireless Rating Details

Customer service
1.3 (636 reviews)
1.4 (451 reviews)
Reviewer's quote

I sent in my Stylo 5 phone as requested by your customer service they sent me a Stylo 4 already the battery is draining down even though I have not even put it to use yet or have it activated yet. I have spent countless hours on the phone I have been aggravated to no end with this customer service...

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...Keep calling customer service and no one seems to be able to help. Talked to 3 different people. Not sure why no one can help...

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Website
1.9 (618 reviews)
1.9 (410 reviews)
Reviewer's quote

I used the text chat on Straight Talk's website to kickstart troubleshooting, and hopefully solving, the issue. After 45 minutes of change this setting, restart the phone, repeat, I was referred to call the technical support line, which instructed me to do the same things that the gentleman on the...

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...1/10 STARS!!!! AND I DO HAVE BANK STATEMENTS AND A ORDER CONFIRMATION FROM THE TOTAL WIRELESS WEBSITE. stunned by the treatment..

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Reliability
1.8 (580 reviews)
1.9 (399 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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I pay for 4G and get 3G service.. The foreigners always say everything is fine on their end ..They also cut your service off a day early every month..it is stealing

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Product or Service Quality
2 (567 reviews)
1.9 (404 reviews)
Reviewer's quote

I have no issues with straight talk their service is excellent..

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I have lost over $45 (actually $75) in prepaid service and a useless sim card. They refuse to help or put me in contact with a us rep. Also, the phone I bought broke weeks after use (another $55)...

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Straight Talk Wireless and Total Wireless Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • No contract
  • Price
  • Potential to save lots on cell bill
  • Coverage
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support

Straight Talk Wireless and Total Wireless Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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Straight Talk Wireless and Total Wireless Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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Straight Talk Wireless and Total Wireless Latest Reviews

Recent published reviews
1.5

My phone is under insurance and warranty and I'm having trouble with my phone what the screen I mean to replace it but...

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1.8

I pay for 4G and get 3G service.. The foreigners always say everything is fine on their end ..They also cut your...

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1

I have called several times to try to get a hold of my package and neither FedEx nor straight talk as helped me both...

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2.1

Called and for a $10.00 international and no money was added to my app. Was charged twice. Keep calling customer...

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Straight Talk Wireless and Total Wireless Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (170 reviews)
  • Straight Talk Wireless Customer Care (142 reviews)
  • Total Wireless Customer Care (145 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (60 reviews)