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Straight Talk Wireless vs Total Wireless
Straight Talk Wireless vs Total Wireless
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Straight Talk Wireless and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Straight Talk Wireless and Total Wireless Overview
Total reviews |
2727
|
1026
|
Company responses |
1517 |
0 |
Issues resolved |
22 |
6 |
Straight Talk Wireless and Total Wireless Consumer Ratings
Rank
291
out of 2019 in Telecommunications category
258
out of 2019 in Telecommunications category
Customer service
420
in category
400
in category
Website
336
in category
342
in category
Reliability
278
in category
256
in category
Product or Service Quality
260
in category
269
in category
Straight Talk Wireless and Total Wireless Rating Details
Reviewer's quote
Called to get phones lines straight customer service representative Nicole would not transfer me to a supervisor because she could not help me with my issue kept telling me i need to call back to speak to someone else which i told her there was no need for me to call back to speak to another...
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Where's the customer service? Automated. Can't find anywhere to change or request to reset pin on website. After create account, login you're stuck with activate phone or add plan...
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Reviewer's quote
I ordered 2 SIM cards from Straight Talks website on Feb 6th with a 2 day air delivery shipping. It was promised by email that it would be delivered 1 to 3 business days after shipping date which was on Feb 7th. It was first showing my package to be delivered on Feb 9th by 7 pm...
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Their website says my phone was not compatible. Yet they sell those exact same phones through their company! The customer service reps then stated that my phone WAS compatible, but i needed to call them from another number so they could cancel my service. Yet, I don't even know if their activation...
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Reviewer's quote
...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...
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Can't find changed phone number can't and won't replace broken phone when it broke after number change and lost phone contact s and won't replace them
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Product or Service Quality
Reviewer's quote
They have foreigners who answer your phone calls and mess up all your phone bill service you never can speak to somebody who speaks English since I had my service I've been having problem after problem after problem because I never can speak with a representative that speak English and they mess up...
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...They are having problems with their service. Took money out of bank account then took money a second time. They said the first payment was lost...
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Straight Talk Wireless and Total Wireless Pros and Cons
Pros
- Price
- Unlimited plan has served me well
- Service until i needed help
- Price
- Potential to save lots on cell bill
- Great value for the money
Cons
- Horrible customer service
- Customer service staff
- Misleading terms of service
- Customer service
- Incompetent tech support
- Loss of money
Straight Talk Wireless and Total Wireless Most Positive Reviews
Top rated reviews
All went well customer service was fine I got and extention by using my points and everything went well
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phone dropped in lake oast weekend
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I bought a iphone 4s from a person the phone had minutes already on it . I had the number changed an it worked for one...
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Had Total Wireless about a year..good deal & good service. No dropped calls. Fast internet.
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Straight Talk Wireless and Total Wireless Most Critical Reviews
Lowest rated reviews
I have used straight talk for a couple years and out of the blue my fiancรฉ's phone stopped working one day so I called...
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I finally talked to a csr who said it could get a refund for my phone. He said to call them back with the tracking...
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I bought the lg optimus smart phone and I have had troubles from the get go! When the battery dies and you turn it back...
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Bought from Walmart $35 access card and 9 activation kits and extra $10 3g data that never worked. I spoke with...
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Straight Talk Wireless and Total Wireless Latest Reviews
Recent published reviews
I've been a really happy straight talk customer for 15+ years now. With that said, I have a Samsung note 9 that I need...
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My original complaint was because I did not receive a confirmation email on the purchase of my phone. I did receive my p...
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No votes
I was paying my sons refil on straight talk and found out the phone has been destroyed .. so they charge me pusses off
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No votes
I paid my total wireless bill last night via on-line service and my cell phone service is still shut off. 807 268 ****
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How would you compare Straight Talk Wireless vs Total Wireless?
About the same
Product or Service Quality
With straight talk ,$35.00 gives you unlimited data, talk, and text but just like Total wireless they didn't use my replacement
Poor customer association skills/lack of knowledge about their products. Unable to resolve technical issues.
Unable to provide chat room information in a way which allows customer to keep the chat for reference. Unable to provide customers with REAL TIME TEXT MESSENGING 100%of the time.
Both of these companies offer cheap service.both of these companies are secondary vendors who do not OWN their cell towers, rather they lease space. Tower goes down...service suffers.
I haven't started with Total wireless because the night I tried to Port my number they couldn't get it to work. They said they needed to transfer me to a higher department.
When transferred I get a message we are closed.
If I do not get a sim card I will be pissed. Thinking I should have stayed with straight talk.