PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Total Wireless

Straight Talk Wireless and Total Wireless Overview

Total reviews 2054 824
Company responses 1547 0
Issues resolved 9 4

Straight Talk Wireless and Total Wireless Consumer Ratings

Rank
64 out of 1430 in Telecommunications category
166 out of 1430 in Telecommunications category
Customer service
235 in category
202 in category
Website
195 in category
192 in category
Reliability
138 in category
106 in category
Product or Service Quality
106 in category
152 in category

Straight Talk Wireless and Total Wireless Rating Details

Customer service
1.3 (665 reviews)
1.4 (477 reviews)
Reviewer's quote

...Called Straight Talk Customer Service with no help, talked to several persons and no one could help fix the problem KEEP YOUR MONEY IN YOUR POCKET AND FIND A DIFFERENT CELL PHONE PROVIDER..

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Lousy customer service. Exploitive company..

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Website
1.9 (647 reviews)
1.9 (436 reviews)
Reviewer's quote

Today I verified on their website that my galaxy phone was compatible to use their service. So I went out and bought a $35 prepaid phone card, came home, tried to activate it, and was told that it isn't possible. I was also told that I cannot get a refund even if I send them the card and my receipt...

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It's not worth the headaches, the website sucks, its constantly glitching and freezes up (on any device new or old I have tried), making checking your account about as easy as navigating through a 100sf area, filled with 50 puppies, and trying not to step in crap. Its insane, I've had it, take it...

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Reliability
1.8 (609 reviews)
1.9 (421 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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I was a satisfied total wireless customer for about a year up until I recently began receiving the "searching..." indicator and after multiple days and many hours on the help line they could not get me going again. At one point they indicated it was a problem with my local tower. One of the last...

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Product or Service Quality
2 (595 reviews)
1.9 (429 reviews)
Reviewer's quote

...I have been trying for 3 days, I was told by 7 customer service reps that they were sending an email with a return shipping label. Still don't have an email from Straight Talk. I waas given a number to use at UPS, the number was no good...

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I tried to contact the company to cancel my service and couldn't get to a person nor an option to cancel it as it's no longer needed, I even sent an e-mail twice and it came back as invalid..

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Straight Talk Wireless and Total Wireless Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • No contract
  • Price
  • Potential to save lots on cell bill
  • Coverage
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support

Straight Talk Wireless and Total Wireless Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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Straight Talk Wireless and Total Wireless Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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Straight Talk Wireless and Total Wireless Latest Reviews

Recent published reviews
1

Bought phone ($199.00) and $50.00 per month plan with auto pay. Activated phone and it would not complete a call....

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No votes

WARNING: Despicable, criminal outfit.
I had been a customer for their cellular service. Made the mistake of ordering a ne...

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1.5

Tried to return a phone that was the wrong phone. I have been trying for 3 days, I was told by 7 customer service reps...

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2.3

I tried to contact the company to cancel my service and couldn't get to a person nor an option to cancel it as it's no...

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Straight Talk Wireless and Total Wireless Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (176 reviews)
  • Straight Talk Wireless Sim Card (81 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Total Wireless Phone Service (40 reviews)