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Straight Talk Wireless

Telecommunications
Has verified representatives
  • 5 ISSUES RESOLVED
  • 1521 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $364 AVERAGE LOSS
1.8
Website
Customer service
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Price 18
  • Unlimited plan has served me well 13
  • Cell phone 5
  • Service plan 5
  • Mobile internet speed 4

Customers don't like

  • Horrible customer service22
  • Customer service staff20
  • Misleading terms of service15
  • Being lied to8
  • Refusal to help6
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1500 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Website
Customer service
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Argumentative customer service15
  • No solution to simple task15
  • Lack of problem solving9
  • Customer service7
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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