PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StorageMart and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StorageMart
Uhaul

StorageMart and Uhaul Overview

Total reviews
20
968
Company responses
0
0
Issues resolved
0
11

StorageMart and Uhaul Consumer Ratings

Rank
132 out of 1048 in Transportation and Logistics category
150 out of 1048 in Transportation and Logistics category
Product or Service Quality
80 in category
110 in category
Price Affordability
135 in category
127 in category
Customer service
93 in category
134 in category
Value for money
85 in category
110 in category

StorageMart and Uhaul Rating Details

Product or Service Quality
1.8 (13 reviews)
1.4 (293 reviews)
Reviewer's quote

...There doesnt seem to be a real concern for the damages or that lack of customer service..

Read full review

...We were on hold with customer service for over an hour and no one answered. We then pulled over and got a hotel in the hopes that we could reach them via online chat or through the online roadside assistance help center. No response...

Read full review
Price Affordability
1.7 (12 reviews)
1.7 (285 reviews)
Reviewer's quote

They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They would. Take off of the rent. In lieu of inconvenience since then they'vethey raiseraised our rates. Charged multiple fees. Gave us a complete run around. Understaffed and poorly...

Read full review

...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

Read full review
Customer service
1.5 (11 reviews)
1.3 (362 reviews)
Reviewer's quote

...Ironically the president of Storagemart claims customer service is the basis of their company. There is absolutely no customer service. No one to call,to email no contact options...

Read full review

This is my 3rd attempt to contact a supervisor or someone at uhaul who gives a shxx about their customer service! Now the manager at Midwest city Oklahoma uhaul calls and gives me some freaking number to call my credit card company and tell them to take one of the charges off my statement! He...

Read full review
Value for money
1.7 (10 reviews)
1.5 (254 reviews)
Reviewer's quote

I've never dealt with an outfit that is so intent on squeezing money out of their customers. After you agree to rent a storage space then the add-ons come out. If you don't have homeowners insurance you're going to pay through the nose for their "mandatory" insurance...

Read full review

She made no mention that 50 was going to be charged the next day because if she would of told me I would have borrowed the money to avoid that. I then called her and she said I'm sorry I should of seen that I do apologize and I said can that be reversed she said only her boss Sarah could that so I...

Read full review

StorageMart and Uhaul Pros and Cons

Pros
  • Leaving
  • Pride on costumer services
  • Hah
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Liars too much money joke bad customer swrvice ruined my stuff
  • 0 customer service
  • Staff was deciteful
  • Customer service
  • Service
  • Constant mistakes

StorageMart and Uhaul Most Positive Reviews

Top rated reviews
4.7

Storage Mart was more than kind, so helpful, and worked with me in the midst of tough life circumstances! This is a...

Read full review
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Read full review
No votes
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

Read full review

StorageMart and Uhaul Most Critical Reviews

Lowest rated reviews
1

I'm starting a petition to change the expression "go to ***" with the more hateful, "go to StorageMart." These people...

Read full review
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Read full review
1

He lied and went against his written agreement and sold the unit without telling anyone.

Read full review
1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

Read full review

StorageMart and Uhaul Latest Reviews

Recent published reviews
1

They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They...

Read full review
No votes

Here is what I have endured in the last four weeks with two rentals, and a third that fell through: 1. I made a...

Read full review
2

I was there this morning at 10:45am and they were closed sign says be back at 11:30am. They don't have set hours to be...

Read full review
1.2

BWe booked a truck over 3 weeks before our move. The day before the move they said that they didn't have a truck...

Read full review

StorageMart and Uhaul Products and Services

Most reviewed product and services
  • Storagemart Storage Unit (14 reviews)
  • Storagemart Customer Care (6 reviews)
  • Storagemart Manager (1 review)
  • Uhaul Truck Rental (309 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)