PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xlibris and Stonewall Press as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xlibris
Stonewall Press

Xlibris and Stonewall Press Overview

Total reviews
516
11
Company responses
0
0
Issues resolved
1
0

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 516 reviews. It is 505 reviews more than Stonewall Press received since Feb 8, 2018.

Xlibris and Stonewall Press Consumer Ratings

Rank
139 out of 599 in Periodicals & Publishing category
176 out of 599 in Periodicals & Publishing category
Product or Service Quality
114 in category
135 in category
Customer service
93 in category
75 in category
Website
113 in category
154 in category

According to consumer ratings and reviews, Xlibris ranks 37 points higher in the Periodicals & Publishing category than Stonewall Press. People gave Xlibris 1.6 stars for Product or Service Quality criterion in Periodicals & Publishing category and it is 102 points higher than the worst rated brand in this category. At the same time, Stonewall Press was rated 1.2 stars for Product or Service Quality criterion in this category and it is 81 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Stonewall Press has a higher rating than Xlibris. Regarding Website criterion, consumers gave Xlibris 1.9 stars and it is 52% worse than other in category. Stonewall Press however was rated 1.2 stars and it is 71% worse than other in category.

Xlibris and Stonewall Press Rating Details

Product or Service Quality
1.6 (169 reviews)
1.2 (6 reviews)
Reviewer's quote

...THEIR CUSTOMER SERVICE IS HORRIFIC..

Brian R

I happened to fall into the scam of this so-called press company. They offered me a display and magazine marketing for the BookExpo 2019 and never showed up! I lost $779 in the process of all my first book sales. Needless to say, it really crushed me as an author who wanted to get my book exposed...

Aaron G
Customer service
1.5 (168 reviews)
1.7 (6 reviews)
Reviewer's quote

...No replies on the matter, just the usual "mail to the customer service or give us a call"...

Angel D

I paid money for representation at the Book Expo in NYC 5/29/19.They didn’t even show up. They are scammers and don’t go anywhere near them.

Patrick
Website
1.9 (159 reviews)
1.2 (6 reviews)
Reviewer's quote

...against Xlibris I launched my book with them 2011 and it is not what I wanted the book was not done right and I have asked them to remove my book from all the website but they still have not done so there are huge mistakes on their half and I am not happy at all. They want to charge me for resubmission fee I pay almost $800- $2000 plus marketing fees. I have not made one sale I have a rewrite ...

Ebone

This scam company claimed to be in the business for years already but when I checked their website they have only been in the industry for 3-5 months now. They offer you free publishing and free assessment and you only need to invest smaller amounts but it’s just a bait for them to get your...

PissedConsumer1185579

Xlibris and Stonewall Press Pros and Cons

Pros
  • Ripp off
  • Published book
  • Getting the book published
  • Aggresiveness
Cons
  • Unresponsive to customer needs after they got your money
  • Unprofessional service
  • Poor customer service
  • Your follow up on life through the seasons by john comer

Xlibris and Stonewall Press Most Positive Reviews

Top rated reviews
5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

No votes

Xlibris and Stonewall Press Most Critical Reviews

Lowest rated reviews
1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

1

I almost became a victim of Stone Wall Press, a self-publishing company. Don’t get confused with other traditional...

Xlibris and Stonewall Press Latest Reviews

Recent published reviews
4.5

I have nothing but GOOD things to say about Xlibris but unfortunately I will be canceling with them. please contact me...

Read all 516 reviews

I published with Stonewall Press a man by the name of Jay Johnson after about six months he no longer worked there. He...

Read all 11 reviews

Xlibris and Stonewall Press Products and Services

Most reviewed product and services
  • Xlibris Publishing Service (297 reviews)
  • Xlibris Customer Care (44 reviews)
  • Xlibris Book (25 reviews)
  • Stonewall Press Publishing Service (3 reviews)