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Troy Bilt

1.8
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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 149 TOTAL REVIEWS
Rank
67 out of 768
in Landscaping and Gardening category
Rating Details
Product or Service Quality
Price Affordability
Customer service
Statistics of Customer Service Calls
  • TOTAL CALLS
    30
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    04:03
  • ISSUES RESOLVED
    17%
Top Products and Services
2
35 reviews
2.5
12 reviews
1.6
12 reviews

Stihl

2.0
?

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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 189 TOTAL REVIEWS
Rank
55 out of 768
in Landscaping and Gardening category
Rating Details
Product or Service Quality
Price Affordability
Customer service
Statistics of Customer Service Calls
  • TOTAL CALLS
    42
  • SUCCESSFUL
    93%
  • AVG CALL DURATION
    02:17
  • ISSUES RESOLVED
    7%
Top Products and Services
1.9
56 reviews
1.1
10 reviews
3
6 reviews

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Anonymous
#1590893

The question is, are the two motors one in the same manufacturer? A 32cc motor with less than 25 hours of work/runtime had the small driving (press fit) gear to the crankshaft let go (split).

If you understand this then you know the cam doesn't turn the lifters do not move up or down and no fuel to motor etc. BIG PROBLEM. Out of warranty time limit. Have the motor or motors been changed to alleviate the issue.

Maybe it was a one off.

All help and response from the external service dealers outside the brand names contacts say, "throw it away". WTF.

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