PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Troy Bilt and Stihl as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Troy Bilt
Stihl

Troy Bilt and Stihl Overview

Total reviews 209 228
Company responses 0 0
Issues resolved 0 1

Troy Bilt and Stihl Consumer Ratings

Rank
94 out of 548 in Landscaping and Gardening category
138 out of 939 in Equipment category
Customer service
66 in category
80 in category
Price Affordability
70 in category
157 in category
Value for money
55 in category
117 in category
Product or Service Quality
67 in category
121 in category

Troy Bilt and Stihl Rating Details

Customer service
1.4 (75 reviews)
1.7 (85 reviews)
Reviewer's quote

Cannot reach Customer Service and when you can they are rude and abrupt have no Idea what you talking about. Never again Troy-Bilt claims they are U. S...

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...another leaf blower customer returned it and got the chainsaw charger! ACE Weatherford (pronounced wetherfird!) cant get a replacement for 10 days! Stihl Customer service awful first off you cant get anyone! Called three times to leave voicemail, no replies Stihl does not have a call you back leave a number automated system, in 2020? With millions of Americans out of work if they cant afford an automated call you back system telephone system hire some more people ! Flipping Germans! Yes we just had 75th anniversary of the war! Dont mention it but this is one reason we won! No customer service from deutchesland Uber makes!So no call back from Sunday through Tuesday! Dont buy...

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Price Affordability
2.3 (75 reviews)
2.3 (73 reviews)
Reviewer's quote

...There giving a free printer,thats nice but still there chargeing a new price for used equupment. I need a good deal on a laptop and a mower. By morning...

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After I called customer service for stihl an spoke with a lady I explain all of this, an even told her what I was trying to get she quoted me a diffrent price an seem to have less information than the rural king employee did. She tend told me of anther dealing in my area I called the number come to...

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Value for money
1.6 (74 reviews)
1.9 (68 reviews)
Reviewer's quote

...96 TWICE!! This is far too unacceptable and I demand my money back today. No delay no 24-hour return. Refund that transaction and return my money...

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...Weve spent money on years upkeep and it still doesnt start or run for long! Wont ever purchase another one for our property! Note- one of the power equipment shops here in Houston said one of the worse products out there..

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Product or Service Quality
1.4 (73 reviews)
1.5 (78 reviews)
Reviewer's quote

...I called customer service and was told I could take it to a local repair shop and pay for it myself. I asked for a supervisor and was told one was not available. I do not have a truck to take it to a shop and now a have a be and new mower I can not use...

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...I do not want to take it back to the dealer for repair due to the horror stories about their costs and quality of service locally. So I am trying to make a decision between attempting further self repair, or buy a different brand of chainsaw..

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Troy Bilt and Stihl Pros and Cons

Pros
  • How they dont stand behind their products
  • Had good one in past
  • Good rider mower so far
  • Power when it worked
  • Quality
  • Product when it worked
Cons
  • Piece of junk
  • Quality of their product
  • Poor product
  • Warranty
  • Unreliable
  • Servic quality willing to back their product

Troy Bilt and Stihl Most Positive Reviews

Top rated reviews
5

Love my back pack leaf blower. The hose was a bother in storage until I wrapped the belt strap outside the pistol grip...

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5

I bought this saw from a rental place in bowling green ohio.So that there tells you it was already broke in. I have had...

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5

I have a Pony Tiller purchased from Garden Way Manufacturing Company around 1984 that offered a Full No Time Limit Warra...

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5

I have owned a still *** eater for four years about two months ago I was on my to cut a yard I had the *** eater on the...

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Troy Bilt and Stihl Most Critical Reviews

Lowest rated reviews
1

Engine blew up sending shards of metal all over backyard the mower was one year old and both Lowe's and trouble said it...

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1

I bought a Stihl trimmer. It started just fine, but I got no more than 3 feet when the line brought off inside the...

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1

I bought my Troy Built 360 last year and this is the 2nd time it won't start! I'm a single lady and can not prepare a...

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1

Bought a Stihl 211 Chainsaw. After little use, the spark plug blew out of the engine. It was just our of warranty after...

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Troy Bilt and Stihl Latest Reviews

Recent published reviews
1

Cannot reach Customer Service and when you can they are rude and abrupt have no Idea what you talking about. Never...

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1.4

Cut 1 cord of wood, bar cracked in less than 90 days, Stihl dealer wouldn't honor warranty. Bought a new bar and...

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1

I bought a Bronco 42-inch riding mower a month ago. While I was mowing today the small drive belt popped off. I called...

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No votes

From the day I purchased this piece of crap had to pull your guts out to get it started
Had it worked on so many times An...

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Troy Bilt and Stihl Products and Services

Most reviewed product and services
  • Troy Bilt Lawn Mower (42 reviews)
  • Troy Bilt String Trimmer (17 reviews)
  • Troy Bilt Lawn Tractor (11 reviews)
  • Stihl Chainsaw (61 reviews)
  • Stihl String Trimmer (11 reviews)
  • Stihl Warranty (7 reviews)