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Stihl

2.0
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 189 TOTAL REVIEWS
Rank
53 out of 757
in Landscaping and Gardening category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Warranty
Statistics of Customer Service Calls
  • TOTAL CALLS
    41
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    02:17
  • ISSUES RESOLVED
    7%
Top Products and Services
1.9
56 reviews
1.1
10 reviews
3
6 reviews

Troy Bilt

1.8
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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 146 TOTAL REVIEWS
Rank
67 out of 757
in Landscaping and Gardening category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Warranty
Statistics of Customer Service Calls
  • TOTAL CALLS
    28
  • SUCCESSFUL
    71%
  • AVG CALL DURATION
    04:03
  • ISSUES RESOLVED
    18%
Top Products and Services
2
35 reviews
2.5
12 reviews
1.6
11 reviews

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Anonymous
#1590893

The question is, are the two motors one in the same manufacturer? A 32cc motor with less than 25 hours of work/runtime had the small driving (press fit) gear to the crankshaft let go (split).

If you understand this then you know the cam doesn't turn the lifters do not move up or down and no fuel to motor etc. BIG PROBLEM. Out of warranty time limit. Have the motor or motors been changed to alleviate the issue.

Maybe it was a one off.

All help and response from the external service dealers outside the brand names contacts say, "throw it away". WTF.

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