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Stihl
Troy Bilt

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Stihl

Stihl

2.0
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 206 TOTAL REVIEWS
Rank
98 out of 1812
in Equipment category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    53
  • SUCCESSFUL
    75%
  • AVG CALL DURATION
    02:19
  • ISSUES RESOLVED
    5%
Top Products and Services
1.9
57 reviews
1.1
11 reviews
3
6 reviews
Troy Bilt

Troy Bilt

1.8
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 156 TOTAL REVIEWS
Rank
72 out of 787
in Landscaping and Gardening category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    41
  • SUCCESSFUL
    49%
  • AVG CALL DURATION
    04:03
  • ISSUES RESOLVED
    17%
Top Products and Services
1.9
36 reviews
1.6
13 reviews
2.5
12 reviews

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Anonymous
#1590893

The question is, are the two motors one in the same manufacturer? A 32cc motor with less than 25 hours of work/runtime had the small driving (press fit) gear to the crankshaft let go (split).

If you understand this then you know the cam doesn't turn the lifters do not move up or down and no fuel to motor etc. BIG PROBLEM. Out of warranty time limit. Have the motor or motors been changed to alleviate the issue.

Maybe it was a one off.

All help and response from the external service dealers outside the brand names contacts say, "throw it away". WTF.

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