PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stihl and Troy Bilt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stihl
Troy Bilt

Stihl and Troy Bilt Overview

Total reviews 233 218
Company responses 0 0
Issues resolved 1 0

Stihl and Troy Bilt Consumer Ratings

Rank
139 out of 960 in Equipment category
96 out of 559 in Landscaping and Gardening category
Customer service
80 in category
68 in category
Product or Service Quality
120 in category
69 in category
Price Affordability
150 in category
73 in category
Website
110 in category
82 in category

Stihl and Troy Bilt Rating Details

Customer service
1.7 (87 reviews)
1.4 (80 reviews)
Reviewer's quote

...another leaf blower customer returned it and got the chainsaw charger! ACE Weatherford (pronounced wetherfird!) cant get a replacement for 10 days! Stihl Customer service awful first off you cant get anyone! Called three times to leave voicemail, no replies Stihl does not have a call you back leave a number automated system, in 2020? With millions of Americans out of work if they cant afford an automated call you back system telephone system hire some more people ! Flipping Germans! Yes we just had 75th anniversary of the war! Dont mention it but this is one reason we won! No customer service from deutchesland Uber makes!So no call back from Sunday through Tuesday! Dont buy...

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When I called customer service I was told I was out of luck on the damage to the carpet and I had to talk them into reimbursing me for the repair service. I had planned on buying the snow blower and wood chipper accessories. I had frequently gone to the Troy-Bilt web page to see if these additional...

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Product or Service Quality
1.5 (80 reviews)
1.4 (78 reviews)
Reviewer's quote

...I do not want to take it back to the dealer for repair due to the horror stories about their costs and quality of service locally. So I am trying to make a decision between attempting further self repair, or buy a different brand of chainsaw..

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...Troy Bilt would not stand behind its product. Even after warranty repairs, the steering and design defects exist. This is a SUPER LEMON...

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Price Affordability
2.4 (76 reviews)
2.3 (78 reviews)
Reviewer's quote

After I called customer service for stihl an spoke with a lady I explain all of this, an even told her what I was trying to get she quoted me a diffrent price an seem to have less information than the rural king employee did. She tend told me of anther dealing in my area I called the number come to...

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...There giving a free printer,thats nice but still there chargeing a new price for used equupment. I need a good deal on a laptop and a mower. By morning...

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Website
2.4 (70 reviews)
1.9 (70 reviews)
Reviewer's quote

...I notified them twice through their website email but no response. The dealer told me that it would cost more to repair it than buy a new one. I asked the dealer if Stihl would want to know about the issue because the saw was full of gas and oil and on fire in my hands...

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...Funny when I type it into the website parts page it comes right up with all the parts. I even have the key number. They insisted neither of my numbers come up in her system...

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Stihl and Troy Bilt Pros and Cons

Pros
  • Power when it worked
  • Quality
  • Product when it worked
  • How they dont stand behind their products
  • Had good one in past
  • Good rider mower so far
Cons
  • Unreliable
  • It not working from day one
  • Warranty service
  • Piece of junk
  • Quality of their product
  • Poor product

Stihl and Troy Bilt Most Positive Reviews

Top rated reviews
5

I bought this saw from a rental place in bowling green ohio.So that there tells you it was already broke in. I have had...

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5

Love my back pack leaf blower. The hose was a bother in storage until I wrapped the belt strap outside the pistol grip...

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5

I have owned a still *** eater for four years about two months ago I was on my to cut a yard I had the *** eater on the...

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5

I have a Pony Tiller purchased from Garden Way Manufacturing Company around 1984 that offered a Full No Time Limit Warra...

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Stihl and Troy Bilt Most Critical Reviews

Lowest rated reviews
1

I bought a Stihl trimmer. It started just fine, but I got no more than 3 feet when the line brought off inside the...

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1

Engine blew up sending shards of metal all over backyard the mower was one year old and both Lowe's and trouble said it...

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1

Bought a Stihl 211 Chainsaw. After little use, the spark plug blew out of the engine. It was just our of warranty after...

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1

I bought my Troy Built 360 last year and this is the 2nd time it won't start! I'm a single lady and can not prepare a...

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Stihl and Troy Bilt Latest Reviews

Recent published reviews
No votes

Saw has a hard time running stay running and it's real boggy The dealer I got off says that's normal for them saw...

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No votes

I purchased a troy-bilt front wheel self-propelled mower June 3, 2020 and the self-propelle cable came out October 14,...

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2

New Stihl 250 was hard start. Had dealer show me how to and finally started it for me.
Following instructions, started sa...

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1

Bought a gas-powered leaf blower and gas-powered lawn mower at the same time less than 2 years ago. Both have been...

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Stihl and Troy Bilt Products and Services

Most reviewed product and services
  • Stihl Chainsaw (62 reviews)
  • Stihl String Trimmer (11 reviews)
  • Stihl Warranty (7 reviews)
  • Troy Bilt Lawn Mower (44 reviews)
  • Troy Bilt String Trimmer (18 reviews)
  • Troy Bilt Lawn Tractor (12 reviews)