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Stihl

2.0
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 176 TOTAL REVIEWS
Rank
49 out of 583
in Landscaping and Gardening category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    38
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    02:18
  • ISSUES RESOLVED
    7%
Top Products and Services
1.9
53 reviews
1.1
10 reviews

Troy Bilt

1.8
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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 121 TOTAL REVIEWS
Rank
63 out of 583
in Landscaping and Gardening category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    22
  • SUCCESSFUL
    86%
  • AVG CALL DURATION
    04:14
  • ISSUES RESOLVED
    11%
Top Products and Services
2
28 reviews
1
9 reviews
1.8
8 reviews

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Anonymous
#1590893

The question is, are the two motors one in the same manufacturer? A 32cc motor with less than 25 hours of work/runtime had the small driving (press fit) gear to the crankshaft let go (split).

If you understand this then you know the cam doesn't turn the lifters do not move up or down and no fuel to motor etc. BIG PROBLEM. Out of warranty time limit. Have the motor or motors been changed to alleviate the issue.

Maybe it was a one off.

All help and response from the external service dealers outside the brand names contacts say, "throw it away". WTF.

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