PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stihl and Troy Bilt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stihl
Troy Bilt

Stihl and Troy Bilt Overview

Total reviews
219
182
Company responses
0
0
Issues resolved
1
0

Stihl and Troy Bilt Consumer Ratings

Rank
137 out of 961 in Equipment category
87 out of 537 in Landscaping and Gardening category
Customer service
78 in category
67 in category
Product or Service Quality
113 in category
67 in category
Price Affordability
151 in category
65 in category
Value for money
111 in category
56 in category

Stihl and Troy Bilt Rating Details

Customer service
1.7 (82 reviews)
1.4 (59 reviews)
Reviewer's quote

...another leaf blower customer returned it and got the chainsaw charger! ACE Weatherford (pronounced wetherfird!) cant get a replacement for 10 days! Stihl Customer service awful first off you cant get anyone! Called three times to leave voicemail, no replies Stihl does not have a call you back leave a number automated system, in 2020? With millions of Americans out of work if they cant afford an automated call you back system telephone system hire some more people ! Flipping Germans! Yes we just had 75th anniversary of the war! Dont mention it but this is one reason we won! No customer service from deutchesland Uber makes!So no call back from Sunday through Tuesday! Dont buy...

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...Called customer service, they offered 10 % off another part. I said something has to be defective for it to keep breaking. He implied that it was how we handled the mower, not the part!!! *** customer service...

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Product or Service Quality
1.6 (75 reviews)
1.4 (62 reviews)
Reviewer's quote

...Worst product ever. Weve spent money on years upkeep and it still doesnt start or run for long! Wont ever purchase another one for our property! Note- one of the power equipment shops here in Houston said one of the worse products out there..

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...It should be against the law to sell this product..

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Price Affordability
2.3 (69 reviews)
2.3 (59 reviews)
Reviewer's quote

After I called customer service for stihl an spoke with a lady I explain all of this, an even told her what I was trying to get she quoted me a diffrent price an seem to have less information than the rural king employee did. She tend told me of anther dealing in my area I called the number come to...

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...There giving a free printer,thats nice but still there chargeing a new price for used equupment. I need a good deal on a laptop and a mower. By morning...

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Value for money
1.9 (63 reviews)
1.6 (58 reviews)
Reviewer's quote

...Returned it do dealer to get my money back or a replacement machine. Dealer stated no can do unless I contact Stihl first. So what is Stihl hiding from? If it is poor engineering then they should hide...

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I spent a lot of money for my super bronco five years ago. The engine is fine. The transmission is another thing...

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Stihl and Troy Bilt Pros and Cons

Pros
  • Power when it worked
  • Quality
  • Product when it worked
  • How they dont stand behind their products
  • Had good one in past
  • Good rider mower so far
Cons
  • Warranty
  • Unreliable
  • Servic quality willing to back their product
  • Piece of junk
  • Quality of their product
  • Poor product

Stihl and Troy Bilt Most Positive Reviews

Top rated reviews
5

I bought this saw from a rental place in bowling green ohio.So that there tells you it was already broke in. I have had...

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5

Love my back pack leaf blower. The hose was a bother in storage until I wrapped the belt strap outside the pistol grip...

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5

I have owned a still *** eater for four years about two months ago I was on my to cut a yard I had the *** eater on the...

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4.6

In the end i had to repair mower myself and was stuck with a scraped mower. I am trying ta get a lap top now. I have to...

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Stihl and Troy Bilt Most Critical Reviews

Lowest rated reviews
1

I bought a Stihl trimmer. It started just fine, but I got no more than 3 feet when the line brought off inside the...

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1

Engine blew up sending shards of metal all over backyard the mower was one year old and both Lowe's and trouble said it...

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1

Bought a Stihl 211 Chainsaw. After little use, the spark plug blew out of the engine. It was just our of warranty after...

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1

I bought my Troy Built 360 last year and this is the 2nd time it won't start! I'm a single lady and can not prepare a...

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Stihl and Troy Bilt Latest Reviews

Recent published reviews
1

I purchased a Stihl chain saw and 6 cans of Stihl Moto Mix 5 years ago. I still have 2 cans of fuel left proving it was...

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1

I purchase a Troy bilt gas push lawn mower in April 2020. It has had 3 malfunctions in 4 weeks worth of time. I have...

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1.3

Charge For Starting FS 38 Trimmer. No Tool Kit For Adjusting Loop Handle.

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No votes

I'm trying to find out when my order will be processed... The money has been taken out of my account but I still do not...

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Stihl and Troy Bilt Products and Services

Most reviewed product and services
  • Stihl Chainsaw (60 reviews)
  • Stihl String Trimmer (12 reviews)
  • Stihl Warranty (6 reviews)
  • Troy Bilt Lawn Mower (40 reviews)
  • Troy Bilt String Trimmer (14 reviews)
  • Troy Bilt Lawn Tractor (12 reviews)