PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stevens Transport and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stevens Transport
UPS

Stevens Transport and UPS Overview

Total reviews
94
5618
Company responses
0
0
Issues resolved
0
26

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5618 reviews. It is 5524 reviews more than Stevens Transport received since Feb 1, 2008.

Stevens Transport and UPS Consumer Ratings

Rank
54 out of 1688 in Transportation and Logistics category
156 out of 1688 in Transportation and Logistics category
Customer service
53 in category
128 in category
Diversity of Products or Services
56 in category
120 in category
Exchange, Refund and Cancellation Policy
34 in category
96 in category

According to consumer ratings and reviews, Stevens Transport ranks 102 points higher in the Transportation and Logistics category than UPS. People gave Stevens Transport 2.3 stars for Customer service criterion in Transportation and Logistics category and it is 330 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 255 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Stevens Transport has a higher rating than UPS. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Stevens Transport 2.5 stars and it is 91% greater than other in category. UPS however was rated 1.3 stars and it is 75% greater than other in category.

Stevens Transport and UPS Rating Details

Customer service
2.3 (13 reviews)
1.2 (1458 reviews)
Reviewer's quote

Truck #16115 Drives 30 to 35 MPH in 55 MPH and makes it extremely difficult to impossible for following traffic to pass truck #16115. Paved shoulder often plenty wide but truck to rude to allow following traffic to pass. Truck speeds up to 55 MPR only in zones where following traffic might...

James L

...12/5 and they said they sent my package back to the shipper!!! UNBELIEVEABLE THAT THEY KEEP LYING !!!! So, here we are, going up the perverbial corporate customer service ladder of supervisors, all have Middle Eastern accents, and canned responses to this error. Sorry, we can't get your package back. Well, does everyone else think that...

PissedConsumer1723677
Diversity of Products or Services
2.5 (11 reviews)
1.5 (912 reviews)
Reviewer's quote

Your trainer is very rude and does not know what she is doing. I fill sorry for what the tranee is going through truck numbers is 30746 please help that lAdy

PissedConsumer1158785

UPS drivers are lazy and make no attempt at all to deliver packages to our door. Instead they simple drive 2 blocks away to the Post Office and dump all their packages off there. Then USPS returns the package without telling us because it doesn't have a PO Box number BECAUSE UPS DOESN'T DELIVER TO...

Paula G
Exchange, Refund and Cancellation Policy
2.5 (11 reviews)
1.3 (654 reviews)
Reviewer's quote

Current driver and in telling you to stay the *** away

PissedConsumer1082351

Lied about trying to deliver but no one here. Lies. Four people were here. We paid for overnight delivery. They said it would be here before 3. They came at 2:24 and said couldn’t deliver. We were here since 9am. Tried calling waiting time is 40 minutes. They won’t be able to deliver until Tuesday...

Mary E

Stevens Transport and UPS Pros and Cons

Pros
  • Stevens transport
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
Cons
  • Driver 16115
  • Poor customer service
  • Delivery
  • Customer service agent

Stevens Transport and UPS Most Positive Reviews

Top rated reviews
5

An hit and run in Ohio dublj 12187

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Stevens Transport and UPS Most Critical Reviews

Lowest rated reviews
1

This company is HORRIFIC my husband has been gone since september on stevens campus trying to find a trainer for 2...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Stevens Transport and UPS Latest Reviews

Recent published reviews
1.9

Truck #16115 Drives 30 to 35 MPH in 55 MPH and makes it extremely difficult to impossible for following traffic to pass...

Read all 94 reviews

They lost my wifes phone it was shipped out so they say our driver says not on the truck of course it was stolen at the...

Read all 5618 reviews

Stevens Transport and UPS Products and Services

Most reviewed product and services
  • Stevens Transport Vehicle Driver (3 reviews)
  • Stevens Transport Customer Care (2 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)