PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stevens Transport and UPS Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stevens Transport
UPS Store

Stevens Transport and UPS Store Overview

Total reviews
94
611
Company responses
0
1
Issues resolved
0
6

UPS Store was first mentioned on PissedConsumer on Jan 8, 2008 and since then this brand received 611 reviews. It is 517 reviews more than Stevens Transport received since Feb 1, 2008.

Stevens Transport and UPS Store Consumer Ratings

Rank
53 out of 1509 in Transportation and Logistics category
120 out of 1509 in Transportation and Logistics category
Customer service
52 in category
101 in category
Diversity of Products or Services
54 in category
83 in category
Exchange, Refund and Cancellation Policy
33 in category
65 in category

According to consumer ratings and reviews, Stevens Transport ranks 67 points higher in the Transportation and Logistics category than UPS Store. People gave Stevens Transport 2.3 stars for Customer service criterion in Transportation and Logistics category and it is 336 points higher than the worst rated brand in this category. At the same time, UPS Store was rated 1.4 stars for Customer service criterion in this category and it is 287 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Stevens Transport has a higher rating than UPS Store. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Stevens Transport 2.5 stars and it is 91% greater than other in category. UPS Store however was rated 1.6 stars and it is 83% greater than other in category.

Stevens Transport and UPS Store Rating Details

Customer service
2.3 (13 reviews)
1.4 (165 reviews)
Reviewer's quote

Truck #16115 Drives 30 to 35 MPH in 55 MPH and makes it extremely difficult to impossible for following traffic to pass truck #16115. Paved shoulder often plenty wide but truck to rude to allow following traffic to pass. Truck speeds up to 55 MPR only in zones where following traffic might...

James L

...Since 4 days customer service is not able identify the issue why the package is not being delivered. Each customer service representative have different answer for same package. This is pathetic service by UPS and they just fool the customers..

PissedConsumer1453970
Diversity of Products or Services
2.5 (11 reviews)
1.9 (95 reviews)
Reviewer's quote

This company is such fraud they say they will pay damages this and that but take there time to finish claims when there driver is at fualt 150 dollars a day down time if they take your truck out of commission. And expect you to pay expenses and not pay you back beware of this company and do not...

PissedConsumer1411370

...They need to remove these services from their ads. This branch reflects poorly upon the brand name. The attitude is incredible, but perhaps there is more to the ill will here that I do not understand...

Shayana
Exchange, Refund and Cancellation Policy
2.5 (11 reviews)
1.6 (87 reviews)
Reviewer's quote

Your trainer is very rude and does not know what she is doing. I fill sorry for what the tranee is going through truck numbers is 30746 please help that lAdy

PissedConsumer1158785

I called the customer service number on the order, and the representative refused to give me a refund, and also refused to let me speak to a supervisor. They said they would reprint the signs for me, but I need the signs right away, and it already took me 6 days to get my original sign order. These...

Kris P

Stevens Transport and UPS Store Pros and Cons

Pros
  • Stevens transport
  • Convenient location
  • Location
  • Clean
Cons
  • Driver 16115
  • Customer service
  • Way i was treated
  • Store employees

Stevens Transport and UPS Store Most Positive Reviews

Top rated reviews
5

An hit and run in Ohio dublj 12187

5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

Stevens Transport and UPS Store Most Critical Reviews

Lowest rated reviews
1

This company is HORRIFIC my husband has been gone since september on stevens campus trying to find a trainer for 2...

1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

Stevens Transport and UPS Store Latest Reviews

Recent published reviews
1.9

Truck #16115 Drives 30 to 35 MPH in 55 MPH and makes it extremely difficult to impossible for following traffic to pass...

Read all 94 reviews
5

Want corp to know about an employee by the name of Dominic who helped me.He is the nicest,friendlies, poliet person. I...

Read all 611 reviews

Stevens Transport and UPS Store Products and Services

Most reviewed product and services
  • Stevens Transport Vehicle Driver (3 reviews)
  • Stevens Transport Customer Care (2 reviews)
  • Ups Store Customer Care (68 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (12 reviews)