PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stevens Transport and UPS Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stevens Transport
UPS Store

Stevens Transport and UPS Store Overview

Total reviews 94 635
Company responses 0 1
Issues resolved 0 6

Stevens Transport and UPS Store Consumer Ratings

Rank
56 out of 1092 in Transportation and Logistics category
154 out of 1092 in Transportation and Logistics category
Customer service
55 in category
116 in category
Exchange, Refund and Cancellation Policy
40 in category
80 in category
Diversity of Products or Services
63 in category
97 in category
Turnaround Time
54 in category
78 in category

Stevens Transport and UPS Store Rating Details

Customer service
2.3 (13 reviews)
1.4 (179 reviews)
Reviewer's quote

Truck #16115 Drives 30 to 35 MPH in 55 MPH and makes it extremely difficult to impossible for following traffic to pass truck #16115. Paved shoulder often plenty wide but truck to rude to allow following traffic to pass. Truck speeds up to 55 MPR only in zones where following traffic might...

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...Ive called the ups customer service several times with no success with getting my package redelivered. Im still waiting to receive my package..

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Exchange, Refund and Cancellation Policy
2.5 (11 reviews)
1.6 (96 reviews)
Reviewer's quote

This company is such fraud they say they will pay damages this and that but take there time to finish claims when there driver is at fualt 150 dollars a day down time if they take your truck out of commission. And expect you to pay expenses and not pay you back beware of this company and do not...

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WHAT?! So on Wed, I tried calling central UPS and asking for a refund, but eventually gave up on trying to talk to a live person. I went to the Web chat, and got the virtual assistant (again no live person), who kindly instructed me to call the local UPS store to ask for a refund. So I called the...

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Diversity of Products or Services
2.5 (11 reviews)
1.9 (102 reviews)
Reviewer's quote

Your trainer is very rude and does not know what she is doing. I fill sorry for what the tranee is going through truck numbers is 30746 please help that lAdy

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...They need to remove these services from their ads. This branch reflects poorly upon the brand name. The attitude is incredible, but perhaps there is more to the ill will here that I do not understand...

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Turnaround Time
2.1 (10 reviews)
1.7 (86 reviews)
Reviewer's quote

DMs will make it hard for you just bevouse they can, you will never be home on time as you request it, DMs are a big issue and nobody does anything about it not even the drivers they laught about the driver when they're on the phone. They will try to show how much power they have and nobody can't...

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...After an associate misquoted the first time, a manager stepped in and quoted me a freight price of $349. 00 + $150 for a specialty box. She even confirmed it the next day with a phone call...

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Stevens Transport and UPS Store Pros and Cons

Pros
  • Stevens transport
  • Convenient location
  • Location
  • Clean
Cons
  • Driver 16115
  • Customer service
  • Way i was treated
  • Store employees

Stevens Transport and UPS Store Most Positive Reviews

Top rated reviews
5

An hit and run in Ohio dublj 12187

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5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

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5

Love working for Stevens transport

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5

Paid $40 premium for small package to be delivered to Canada. Item went to UPS Canadian depot where it was held up for...

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Stevens Transport and UPS Store Most Critical Reviews

Lowest rated reviews
1

This company is HORRIFIC my husband has been gone since september on stevens campus trying to find a trainer for 2...

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1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

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1

Current driver and in telling you to stay the *** away

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1

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While us...

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Stevens Transport and UPS Store Latest Reviews

Recent published reviews
No votes

I didnt hear back from them yet

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1

I inquired about the cost of shipping an antique bar mirror with them. It is a large mirror that could not ship via norm...

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2

Truck #16115 Drives 30 to 35 MPH in 55 MPH and makes it extremely difficult to impossible for following traffic to pass...

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No votes

Driver left my package at the building front door knowing that I live downtown and now someone stole it and they cant...

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Stevens Transport and UPS Store Products and Services

Most reviewed product and services
  • Stevens Transport Vehicle Driver (3 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (14 reviews)
  • Ups Store Shipping Service (14 reviews)