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Steve Madden

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 96 TOTAL REVIEWS
  • $12.2K CLAIMED LOSSES
  • $435 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Products 2
  • Waiting for my order number 11773392 to be resolved 1
  • Style 1

Customers don't like

  • Customer service and return policy4
  • Return policy3
  • Customer service and online returns3
  • Staff2
  • Ridiculous return policy and lack of clear stores2
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 773 TOTAL REVIEWS
  • $33.9K CLAIMED LOSSES
  • $178 AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Variety of products 14
  • Website 6
  • How their website looked 6
  • That they have new items daily 5
  • Prices 5

Customers don't like

  • Long shipping time13
  • Misinformation9
  • Exchange policy9
  • Customer service5
  • Poor quality4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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