PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wendys and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wendys
Steak N Shake

Wendys and Steak N Shake Overview

Total reviews
1057
3465
Company responses
0
0
Issues resolved
0
4

Wendys and Steak N Shake Consumer Ratings

Rank
39 out of 662 in Fast Food category
138 out of 2617 in Cafes, Restaurants and Bars category
Customer service
32 in category
148 in category
Price Affordability
58 in category
58 in category
Diversity of Products or Services
41 in category
140 in category
Location
41 in category
149 in category

Wendys and Steak N Shake Rating Details

Customer service
1.7 (335 reviews)
1.6 (1694 reviews)
Reviewer's quote

...You nerd to train her in customer service and McDonald's is killing her with drive thru time in line..

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I think it's ridiculous that you cannot get ahold of anybody in customer service not even corporate not even a district I've done called for the Steak and Shakes here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is...

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Price Affordability
2.6 (302 reviews)
3.2 (1438 reviews)
Reviewer's quote

...They price was $1 higher so I asked why. I was told the extra gravy was extra. I went next door to McDonalds where I've gone for the past 30 years...

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...We also had a question about the total price. Through girl at the drive through answered us very curtly, almost rude) about price. When we got our hot dogs there were no condiments, nor was there a receipt..

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Diversity of Products or Services
2.4 (291 reviews)
2.6 (1354 reviews)
Reviewer's quote

...Asked for Dr Pepper, which they were out of, so ask what my other choices were all she yelled me where Coke products. That doesn't narrow it down for me thanks. Asked for no ice, got ice...

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...my order, I asked for fries, she did not acknowledge the order and said “what else” I said I would like a drink too, she said “well we only have coke products”???? He handed me my bag, I said could I get some ketch. and before I finished she said it’s in the...

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Location
2.9 (289 reviews)
2.9 (1485 reviews)
Reviewer's quote

..., Winter Garden, FL 34787 location with my family. I placed our order and waited for our food. There were two mistakes that rise to violations of Health and Safety protocols/violations...

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I worked at the location in downers grove for about 3 months. thats all i could take of my boss. he violated multiple workers rights...

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Wendys and Steak N Shake Pros and Cons

Pros
  • Person that served me
  • Food taisted ok
  • Customer service
  • Food
  • Location
  • Price
Cons
  • Customer service
  • Worst service and food
  • Poor food quality
  • Customer service
  • Service
  • Incorrect order

Wendys and Steak N Shake Most Positive Reviews

Top rated reviews
5

On Dec. 22 2014 I went into the Mena, Ar. Wendy's. The first thing I heard was someone yelling at the employees. "if I...

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

Went to Wendy's today with my sister, as we sat and ate, we witnessed this young male manager, talk to his employees...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Wendys and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

AT 6PM TODAY 9/19/2014. I WENT TO WENDYS IN ELIZABETHTON,TENN. AS A RESIDENT I GO THERE 2 OR 3 TIMES A WEEK. I WAS THE...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

I myself and numerous customers have had under cooked chicken nuggets and chicken burgers quite a few times on...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Wendys and Steak N Shake Latest Reviews

Recent published reviews
2.2

Today I was at store #3402 at 6:30 pm waited in drive thru for 25 min. Then my order was wrong. I had to go in and...

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No votes

Not wearing masks at Steak N Shake on Schillinger in Mobile, AL

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4

Store: 323 King St. W., Oshawa - Mon. Aug 10, 9:00 pm. Window. 2 small Frostys. 2 cars ahead, waited in line 10 - 12 min...

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1

I worked at the location in downers grove for about 3 months. thats all i could take of my boss. he violated multiple...

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Wendys and Steak N Shake Products and Services

Most reviewed product and services
  • Wendys Manager (96 reviews)
  • Wendys Customer Care (84 reviews)
  • Wendys Burger (47 reviews)
  • Steak N Shake Customer Care (586 reviews)
  • Steak N Shake Manager (281 reviews)
  • Steak N Shake Drive-through (274 reviews)