PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taco Casa and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taco Casa
Steak N Shake

Taco Casa and Steak N Shake Overview

Total reviews 108 3479
Company responses 0 0
Issues resolved 0 4

Taco Casa and Steak N Shake Consumer Ratings

Rank
22 out of 671 in Fast Food category
139 out of 2640 in Cafes, Restaurants and Bars category
Customer service
28 in category
149 in category
Product or Service Quality
24 in category
140 in category
Price Affordability
18 in category
59 in category
Quality of Food
20 in category
106 in category

Taco Casa and Steak N Shake Rating Details

Customer service
2 (69 reviews)
1.6 (1706 reviews)
Reviewer's quote

...Horrible customer service. Sat in the drive thru for 30 min..

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...Called Steak and Shake customer service and received no response. Went to MacDonald's and actually got a milk shake. It is not the customers responsibility to resolve a merchants inadequate processes...

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Product or Service Quality
2.1 (60 reviews)
1.8 (1381 reviews)
Reviewer's quote

The food is good but the service is to DAM SLOW. The only thing y’all have is taco meat made 4/5 different ways. WHY ARE YALL SOOO DAAAMMMMMM SLOW!!!!!!!..

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...The Worst customer service ever, and they will never get another dime from me or any of my family..

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Price Affordability
3.4 (60 reviews)
3.2 (1441 reviews)
Reviewer's quote

I don't know why you think during a pandemic it's okay to raise your prices. People always went because you were decently price. For what I pay now, I'm better off going to whataburger...

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...here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is ridiculous for the price that they charge you for their food it's either cold or disgusting then you call the store and you can't get ahold of anybody ride along with corporate and headquarters they don't even give you a complaint line to...

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Quality of Food
2.7 (60 reviews)
2.4 (1454 reviews)
Reviewer's quote

Y’all, the whole staff at this location is seriously WAYYYY too fun and friendly to be in the fast food industry. I specifically go to this location for the smiles and a good laugh, whether it’s in drive thru or dine in. Food is always consistent, and I’m not here often enough for them to be nice...

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Taco Casa and Steak N Shake Pros and Cons

Pros
  • Food
  • These employees in this location named christy yest
  • Great service
  • Food
  • Location
  • Price
Cons
  • Customer service
  • Food and disrespect after leaving a bad review
  • Employees do not care about the customer
  • Customer service
  • Service
  • Bad service

Taco Casa and Steak N Shake Most Positive Reviews

Top rated reviews
5

Their attitude is the best. I sometimes just get a drink and they think treat me the same as when I buy food. What...

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

After reading customer complaints on food, service and staff I find that none of this true at the Moore, Oklahoma locati...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Taco Casa and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Why is tacos or tostadoes not fresh try to hide with all the lettuce

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

Biggest cluster .... !!!! Will never go there again!!!! Thanks for letting a bunch of kids ruin your business!!!been...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Taco Casa and Steak N Shake Latest Reviews

Recent published reviews
2.2

Drove through politely asked for a salad with no beans in the drive through. The young African American female seemed...

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3.2

First off I ordered online and I'm sent to the drive thru to pick up an online order. I order online because the drive...

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2

They have not responded yet. I think the reason why because I put the same complaint into two different Arlington Texas...

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No votes

My card was not returned to me by your associate. When I returned 45 minutes And retrieved it, it was in the back with t...

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Taco Casa and Steak N Shake Products and Services

Most reviewed product and services
  • Taco Casa Drive-through (24 reviews)
  • Taco Casa Manager (15 reviews)
  • Taco Casa Customer Care (14 reviews)
  • Steak N Shake Customer Care (585 reviews)
  • Steak N Shake Manager (283 reviews)
  • Steak N Shake Drive-through (273 reviews)