PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taco Bell and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taco Bell

Taco Bell

Has Verified Representatives
2.1
Taco Bell
Steak N Shake

Taco Bell and Steak N Shake Overview

Total reviews
3956
3372
Company responses
0
0
Issues resolved
8
4

Taco Bell and Steak N Shake Consumer Ratings

Rank
61 out of 646 in Fast Food category
139 out of 2595 in Cafes, Restaurants and Bars category
Customer service
52 in category
146 in category
Quality of Food
54 in category
93 in category
Location
51 in category
147 in category
Price Affordability
42 in category
55 in category

Taco Bell and Steak N Shake Rating Details

Customer service
1.6 (1751 reviews)
1.6 (1646 reviews)
Reviewer's quote

...I will not go back to this location seeing as though your management staff cannot deliver proper customer service or make it right by the customer. I would like someone to reach out to me concerning this order. do..

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Customer service girls are great. Response from upper management stinks. Oh wait it's been over 1 month and still no response...

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Quality of Food
2.1 (1622 reviews)
2.4 (1404 reviews)
Reviewer's quote

Regarding no food being prepared, quality of food is terrible,burrito not having beef inside, running out of mild taco sauce ,being unprofessional..

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The experience today was awful from the service to the quality of food to the attitudes of the employees who waited on us. This is the tjird time we have experience this and I finally said enough is enough thats why I called..

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Location
2.7 (1616 reviews)
2.9 (1449 reviews)
Reviewer's quote

...I later learned it is a franchised location so employees may have been instructed to sell all food, good or not. The one on Indian Hill was better but has gone downhill after remodeling. They (intentionally?) give me fewer items than ordered...

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I placed a mobile order at the wrong location of Raleigh, NC. I live in Millbrook, Alabama I called business in NC and manager said to get credit on the app. I could not find any way to do credit after order was completed..

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Price Affordability
2.9 (1590 reviews)
3.2 (1404 reviews)
Reviewer's quote

...For the price I'm going to start going to better resteraunt where they care if your food is correct and employees are actually trained. No more taco Bell stealing my money..

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...We also had a question about the total price. Through girl at the drive through answered us very curtly, almost rude) about price. When we got our hot dogs there were no condiments, nor was there a receipt..

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Taco Bell and Steak N Shake Pros and Cons

Pros
  • Food
  • Nonthing
  • Courteous representative
  • Food
  • Location
  • Price
Cons
  • Horrible customer service
  • Service
  • Bad management
  • Customer service
  • Service
  • Incorrect order

Taco Bell and Steak N Shake Most Positive Reviews

Top rated reviews
5

I have went to the taco bell in Temple ordered family packs as I have a large family., there was very little meat on th...

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

I went threw taco bell drive thru on haloween......the service SUCK MAJOR BALLS and my food was SO COLD I THREW IT...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Taco Bell and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

We do not eat BEEF-We eat Chicken-We like Tacos- was Charged a Deceptive Up Charge on 6 CHICKEN Tacos-NO Drinks-and the...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

I'm trying to go online to find out specific information about a product. They make you download the app before you can...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Taco Bell and Steak N Shake Latest Reviews

Recent published reviews
3.6

I visited the Kirkwood Hwy location in Delaware. We placed an order through the website, when we got home with the...

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No votes

I placed an order on May 24th around 11:19pm I received a email telling me it was ready for pick up around 11:35pm I...

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1

The lady At taco bell window in 80477 steamboat Colorado, not only lied and said she refunded and order after I went thr...

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No votes

I placed an order online on May 24th the pickup order was ready around 11:45pm the order was $28.12

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Taco Bell and Steak N Shake Products and Services

Most reviewed product and services
  • Taco Bell Customer Care (802 reviews)
  • Taco Bell Taco (612 reviews)
  • Taco Bell Manager (352 reviews)
  • Steak N Shake Customer Care (583 reviews)
  • Steak N Shake Manager (279 reviews)
  • Steak N Shake Drive-through (274 reviews)