PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stater Brothers Grocery Store and Vons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stater Brothers Grocery Store
Vons

Stater Brothers Grocery Store and Vons Overview

Total reviews 176 354
Company responses 0 0
Issues resolved 1 0

Stater Brothers Grocery Store and Vons Consumer Ratings

Rank
54 out of 401 in Food Stores category
109 out of 401 in Food Stores category
Customer service
49 in category
No votes
Discounts and Special Offers
43 in category
No votes
Price Affordability
70 in category
No votes
Diversity of Products or Services
64 in category
No votes

Stater Brothers Grocery Store and Vons Rating Details

Customer service
2 (44 reviews)
No votes
Reviewer's quote

Customer service at the register most of the time i feel snubbed or dismissed. Some cashiers are okay but others often long term employees or very young cashiers are dismissive and i often avoid certain ones just so i have a more pleasant experience checking out my groceries..

Read full review

I have been a Customer at the Sports Arena Vons for 30 yrs and the customer service has declined since early 2000s . Recently I was inquiring about the price of spinach, I am disabled and dont always pay attention to the signs, The manager Liz is extremely rude ALL the time, I hear employees...

Read full review
Discounts and Special Offers
2.7 (40 reviews)
No votes
Reviewer's quote

I buy a lot of non-fat plain yogurt, about 64oz a week. But your brand has a weird consistency! It is always runny. More like the kefir drink than of a spoonable yogurt. Its not a new problem! Its been the same runny mess for years. Im not sure if some people like it that way, but it isnt the...

Read full review

We placed a first delivery order with Von's and on our order we showed the two discounts. Von's said they canceled our first order for "unforeseen circumstances". When we eventually found out we were not going to get that first order we asked Von's to send it again...

Read full review
Price Affordability
2.8 (38 reviews)
No votes
Reviewer's quote

...missed priced it said 8-lbs. at approximately $44. 00...

Read full review

...I believe the process is designed to frustrate the customer to give up and not get item at sell price. This Process is just downright disrespectful..

Read full review
Diversity of Products or Services
2.9 (35 reviews)
No votes
Reviewer's quote

The teller and the security guy continued to chat and ignored the customers until they finished their personal conversation about games which made me feel ignored as a customer. The security guy followed the black customer at the store while she was shopping and did not follow around caucasian...

Read full review

...She was visibly upset about the return transactions that she was slamming the products in front of me after making the corrections. I pointed out to her about her rudeness and asked for her name so, I can file a complaint which she declined to give. Another employee by the name of Victor M...

Read full review

Stater Brothers Grocery Store and Vons Pros and Cons

Pros
  • Selection and prices
  • Produce
  • People
  • Location
  • Your selections
  • Employee in store are great
Cons
  • Customer service
  • Misconduct of employees
  • Lack of follow through from upper management
  • Bad customer service
  • Untrained supervisor
  • Incompetent customer service support

Stater Brothers Grocery Store and Vons Most Positive Reviews

Top rated reviews
5

The South Temecula store has a cashier (Julie V) that was completely rude to my daughter who is a single mother trying...

Read full review
5

My local Von's advertises their deli hours as being open until 9pm. I went to the deli counter at 8:45pm and asked for t...

Read full review
5

I was so dismayed to find that your bakery puts Trans Fats or Partially Hydrogenated Oil in ALL of your freshly baked go...

Read full review
5

Vons-Sherman oaks
I have patronized this 'neighborhood' Vons for about 6.5 - 7 years. Wow in the last 9-12 months Vons...

Read full review

Stater Brothers Grocery Store and Vons Most Critical Reviews

Lowest rated reviews
1

This company will bend over backwards for every customer but as a 6 year employee I asked for a letter from Human...

Read full review
1

I was in line behind two ladies who were not being charged the correct price for an item, they told the cashier, instead...

Read full review
1

stater brothers in Big Bear Lake is one of the worst supermarkets I've been in for customer service I was in the store...

Read full review
1

I have been shopping at one Vons market or another since the early 90's. Until now I have had no complaints. One of the...

Read full review

Stater Brothers Grocery Store and Vons Latest Reviews

Recent published reviews
3.4

I buy a lot of non-fat plain yogurt, about 64oz a week. But your brand has a weird consistency! It is always runny....

Read full review
No votes

Went shopping tonight and you are back to long lines and no wiping of carts. No social distancing was being practiced....

Read full review
4

The teller and the security guy continued to chat and ignored the customers until they finished their personal...

Read full review
5

I spent $46.37 on Sept 9th, I did not get 2 rewards to my account.
Please check it. Thank you very much. Nancy

Read full review

Stater Brothers Grocery Store and Vons Products and Services

Most reviewed product and services
  • Stater Brothers Grocery Store Manager (29 reviews)
  • Stater Brothers Grocery Store Cashier (22 reviews)
  • Stater Brothers Grocery Store Customer Care (10 reviews)
  • Vons Customer Care (42 reviews)
  • Vons Manager (39 reviews)
  • Vons Cashier (29 reviews)