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  • 5 ISSUES RESOLVED
  • 812 TOTAL REVIEWS
  • $2.4M CLAIMED LOSSES
  • $9K AVERAGE LOSS
1.5
Customer service
Website
Staff
Billing Practices
Reliability
  • Agent 7
  • Pleasant local agent 7
  • Local agent is great 5
  • Office staff 4
  • Previous claims 4

Customers don't like

  • Customer service24
  • Inability to resolve claim19
  • Really bad service15
  • Assigned agent13
  • Unresponsive agent13
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 922 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $14.9K AVERAGE LOSS
1.7
Customer service
Website
Staff
Billing Practices
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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