PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Hartford and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Hartford
State Farm Insurance

The Hartford and State Farm Insurance Overview

Total reviews 184 1361
Company responses 0 0
Issues resolved 2 10

The Hartford and State Farm Insurance Consumer Ratings

Rank
324 out of 1822 in Insurance category
276 out of 1822 in Insurance category
Customer service
301 in category
311 in category
Product or Service Quality
311 in category
242 in category
Reliability
235 in category
257 in category
Billing Practices
256 in category
201 in category

The Hartford and State Farm Insurance Rating Details

Customer service
1.3
(92 reviews)
1.2
(481 reviews)
Reviewer's quote

So, I sent 2 emails to the team, but NO RESPONSE! One customer service connected me to the adjusters boss, so I left a voice mail to him, but NO RESPONSE from the boss! In the meantime, I had a question about a rental car, and I asked a customer service to help connect me to an appropriate...

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...I've called into customer service 2 times and all they can tell me is that mr McCall is working on it. this is my delimma and I am one unhappy customer with how my claim is being handled. where is that slogan that your company uses, We Take Care Of Our Customers, because I don't see it...

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Product or Service Quality
1.3
(76 reviews)
1.4
(438 reviews)
Reviewer's quote

The billing service is the worst there is. They kept billing me for the wrong amounts, billed me twice for the same insurance, and told me I didn't have coverage. I found the proof that I had paid everything on time and sent it to them...

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The reason given by their customer service was that due to inflation and the cost of the roadside assistance they reserved the right to do so. I asked where in the policy it said they had the right to charge someone the same amount for less services without prior disclosure. This is so annoying...

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Reliability
1.3
(74 reviews)
1.2
(369 reviews)
Reviewer's quote

This company is stealing money and no one cares. I have a false claim on my record and trying to get it removed PA 001930****. My name is Michelle Campbell. I spoke to a representative. They gave me. A supervisor's number Sarah Dubois phone number 186********. I've been calling the supervisor I...

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My poor father has had this ridiculous insurance company for over 15 years. Has ALWAYS paid his premiums ahead of time and has NEVER had to file a claim. Well guess what happens when he does need to file a claim..STATE FARM TELLS HIM HES *** OUT OF LUCK. Hes out 13 thousand dollars. May not seem...

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Billing Practices
1.5
(71 reviews)
1.6
(365 reviews)
Reviewer's quote

Watching my friends family going through *** as a result of poor practices. I would never even consider using this agency..

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...This is certainly unfair practices and discrimination..

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The Hartford and State Farm Insurance Pros and Cons

Pros
  • No pros
  • Possibility of a discount
  • Inital startup was easy
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Poor customer service
  • Wouldnt recommend to an enemy
  • Company and service undesireable
  • Customer service
  • Inability to resolve claim
  • Unresponsive agent

The Hartford and State Farm Insurance Most Positive Reviews

Top rated reviews
5

I do not drive anymore, age 89, and my family took my car away from me so my great-granddaughter takes me wherever I...

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5

She helped so much! So so much. I was very extremely pleased with how everything worked out. Fabulous!

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5

I didn't get My bill in the mail!! Please mail to Me asap as usual!! Thank You!! Have a Blessed and Prosperous Day!!!...

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5

I called for roadside assistance and clearly explained that my car was stuck in reverse and cannot start the car. I was...

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The Hartford and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

I Canceled my Auto policy because they wouldn't insure a car I bought with a rebuilt title. They wouldn't send back the...

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1

My poor father has had this ridiculous insurance company for over 15 years. Has ALWAYS paid his premiums ahead of time a...

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1

It is a disgrace to allow a money grubbing company like The Hartford to be endorsed by AARP. Are you kidding? My husba...

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1

Worst insurance company I have ever had. They wont work with you and boost your rates for no good reason. Lies and all...

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The Hartford and State Farm Insurance Latest Reviews

Recent published reviews
1.1

This company is stealing money and no one cares. I have a false claim on my record and trying to get it removed PA...

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No votes

I have my auto insurance plus a whole life insurance policy through your company out of Spokane Washington. Years ago...

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No votes

My account was charged twice march 5 for 22.91dlls and March 1 for 22.15 PolNo 55RBF230813 Ive already had called to...

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No votes

Your commercial with Arnold Schwarzenegger is so obnoxious. I really don't like it and I mute him every time I see it.
Yo...

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