PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Starbucks and Subway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Starbucks
Subway

Starbucks and Subway Overview

Total reviews
433
1092
Company responses
0
0
Issues resolved
4
2

Subway was first mentioned on PissedConsumer on Dec 27, 2007 and since then this brand received 1092 reviews. It is 659 reviews more than Starbucks received since Jan 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Starbucks customer support team than with Subway customer service.

Starbucks and Subway Consumer Ratings

Rank
7 out of 298 in Coffeehouses and Bakeries category
56 out of 1382 in Fast Food category
Customer service
3 in category
49 in category
Discounts and Special Offers
8 in category
59 in category
Location
6 in category
43 in category

Starbucks and Subway Rating Details

Customer service
1.9 (145 reviews)
1.6 (321 reviews)
Reviewer's quote

...Often the staff is on phones or engaged in personal conversations rather than serving customers. The employees don’t care how long the line to place an order is or how long you have waited for your coffee. Several times when I have checked on my order it had not even been started...

PissedConsumer1642879

The customer said only to put mustard on his sandwich and he put mayonnaise instead. The order had to be redone and the employee said a smart remark to the customer and was ready to fight..

Nicolina
Discounts and Special Offers
2.1 (127 reviews)
1.9 (250 reviews)
Reviewer's quote

Went inside to get a simple cup of water. The guy that made the water for me was a tall guy named jay or at least thats what it said on his name tag. I get the water and i start to walk outside i notice its small brown particles floating around my water so i think its coffee grounds or something. I...

Leodan

I have gone to Subway in Alvin Texas I've always bought the steak and cheese sub for some reason they overcharged me that they have put in extra scoop of steak and instead of charge me the combo they charged everything separate I called the manager at the store but I guess she doesnt know much...

Val
Location
3.1 (127 reviews)
2.9 (258 reviews)
Reviewer's quote

We come to this location almost on the daily basis for at least 2 years now and every barista + Alex (old manager) have been extremely prompt, pleasant, professional, friendly and knowledgeable - that's why we kept going back! Each visit, we order the same drink each time: 2 quad espressos, both in...

Rosell

...com or a telephone call from the owner/operator of the Wagoner location. (That is if customer service means anything to this company)..

Rocky M

Starbucks and Subway Pros and Cons

Pros
  • Coffee
  • Baristas
  • Loyalty program
  • Subs themselves were okay
  • Place of restraunt
  • Location
Cons
  • Horrible customer service
  • Disgraceful customer service
  • Very disrespectful and unpleasant customer service
  • Customer service
  • Service
  • Owners

Starbucks and Subway Most Positive Reviews

Top rated reviews
5

I love the complaints about being out of product, gross bathrooms, and misspelled names. Stores run out of things. It...

5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

Starbucks and Subway Most Critical Reviews

Lowest rated reviews
1

I was refused service at Starbucks because I was wearing a US Marine Corps T-shirt. I walked in and immediately got...

1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

Starbucks and Subway Latest Reviews

Recent published reviews
1

Blonde lady with bob hair style is horrible she’s rude and can’t make a coffee at all.. ordered a venti mocha cookie...

Read all 433 reviews
1.4

The customer said only to put mustard on his sandwich and he put mayonnaise instead. The order had to be redone and the...

Read all 1092 reviews

Starbucks and Subway Products and Services

Most reviewed product and services
  • Starbucks Coffee (97 reviews)
  • Starbucks Customer Care (41 reviews)
  • Starbucks Manager (26 reviews)
  • Subway Sandwich (295 reviews)
  • Subway Customer Care (111 reviews)
  • Subway Manager (92 reviews)