PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Starbucks and Subway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Starbucks
Subway

Starbucks and Subway Overview

Total reviews
462
1344
Company responses
0
0
Issues resolved
4
3

Starbucks and Subway Consumer Ratings

Rank
10 out of 158 in Coffeehouses and Bakeries category
60 out of 658 in Fast Food category
Customer service
7 in category
46 in category
Website
7 in category
71 in category
Discounts and Special Offers
6 in category
59 in category
Location
6 in category
42 in category

Starbucks and Subway Rating Details

Customer service
1.9 (157 reviews)
1.6 (411 reviews)
Reviewer's quote

...After waiting 30 minutes online to chat with a representative only to be told I needed to call customer service. So another 30 or more minutes I finally get through only to be hung up on. And thats when I launched my complaint...

Read full review

Order was incorrect, terrible customer service to rectify the issues, and unethical business practices. They don't honor promotions!..

Read full review
Discounts and Special Offers
2.1 (138 reviews)
2 (324 reviews)
Reviewer's quote

Why are we being harassed!! Not sure of what kind of customer service training that Starbucks offers, I doubt Starbucks Management consent such attitude; and most importantly, the few people with these types of attitude do not bring great news for Starbucks as a whole. It's so sad for the rest of...

Read full review

...00 footing Special on Television and I've personally have been to 5 Restaurants and No one, I REPEAT no one is honoring the sale! Total B'S!..

Read full review
Website
2.8 (138 reviews)
2.2 (331 reviews)
Reviewer's quote

...Just look at the Starbucks nutritional info on their website. ..

Read full review

I type in my order for 2 sandwiches, then the website malfunctions and does not recognize me or won't let me pay, and I have lost time and not been able to order my food. I am going to stop trying to get my food from Subway..

Read full review
Location
3.1 (136 reviews)
2.8 (332 reviews)
Reviewer's quote

But, Every time I go into a suburban Starbucks location whether in the Twin Cities or “on the road,” I am reminded how little respect Starbucks has for those of us in an urban setting. The physical structure just pales in comparison. There has been plenty of real estate on the market to allow...

Read full review

On the app it was bogo free sub for the location I selected but it didn’t give me the price and it automatically charged me. I kept calling to cancel I called about 6 times no one answered I literally had to drive to tell them to cancel my order but when I got there the lady didn’t know how to do...

Read full review

Starbucks and Subway Pros and Cons

Pros
  • Coffee
  • Baristas
  • Loyalty program
  • Customer service
  • Subs themselves were okay
  • Food
Cons
  • Horrible customer service
  • Disgraceful customer service
  • Very disrespectful and unpleasant customer service
  • Customer service
  • Service
  • Owners

Starbucks and Subway Most Positive Reviews

Top rated reviews
5

I love the complaints about being out of product, gross bathrooms, and misspelled names. Stores run out of things. It...

Read full review
5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

Read full review
5

No one in line, I stepped to the cashier ordered a drink., and.was told someone else was before me..i did not see...

Read full review
5

Subway in abilene kansas is the friendliest and cleanest store I've ever visited. I went around lunch time 12pm on a...

Read full review

Starbucks and Subway Most Critical Reviews

Lowest rated reviews
1

I was refused service at Starbucks because I was wearing a US Marine Corps T-shirt. I walked in and immediately got...

Read full review
1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

Read full review
1

This is very upsetting and I'm getting sick of it I work next to a Starbucks and now I'm getting the feeling that they...

Read full review
1

I went in and the lettuce was Brown and wrinkled when I asked for fresher lettuce she rolled her eyes and said that was...

Read full review

Starbucks and Subway Latest Reviews

Recent published reviews
1

First they gave me my coffee with loose lid which caused spilling of my coffee on the road. Then they promised to...

Read full review
1

While I was ordering my food a fly landed on the meat the girl working pretended not to see it I cancelled my order and...

Read full review
2.4

Almost physically threw me out of Starbucks because I couldnt wear a mask. He didnt offer curbside and there was no...

Read full review
No votes

This dark hair lady brown hair maybe 20 21 she touched her hair with gloves on and I seen something fall on the...

Read full review

Starbucks and Subway Products and Services

Most reviewed product and services
  • Starbucks Coffee (103 reviews)
  • Starbucks Customer Care (43 reviews)
  • Starbucks Manager (26 reviews)
  • Subway Sandwich (325 reviews)
  • Subway Customer Care (118 reviews)
  • Subway Manager (97 reviews)