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Staples

Supermarkets and Malls
  • 3 ISSUES RESOLVED
  • 749 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $628 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Helpful manager 3
  • Friendliness of the cashiers 3
  • Customer service reps 3
  • Selection and products 2
  • Manager tried to be helpful 2

Customers don't like

  • Poor customer service5
  • Unable to provide adequate solution with their mistakes3
  • Misrepresentations in listing3
  • Incompetence that cost me money3
  • Incompetence of staff3
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Ups

Shipping
  • 22 ISSUES RESOLVED
  • 4820 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $949 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Tracking tool 22
  • Tracking our packages 5
  • Its just this order i am very upset with ups about 5
  • Transport time 3
  • Seem like a good service for the most part 3

Customers don't like

  • Poor customer service70
  • Delivery51
  • Unethical business practices30
  • Customer service agent30
  • Incompetent delivery driver22
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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