PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS Store and Staples as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS Store
Staples

UPS Store and Staples Overview

Total reviews
603
817
Company responses
1
0
Issues resolved
6
4

Staples was first mentioned on PissedConsumer on Nov 16, 2007 and since then this brand received 817 reviews. It is 214 reviews more than UPS Store received since Jan 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with UPS Store customer support team than with Staples customer service.

UPS Store and Staples Consumer Ratings

Rank
121 out of 1687 in Transportation and Logistics category
68 out of 614 in Supermarkets and Malls category
Customer service
107 in category
72 in category
Product or Service Quality
87 in category
58 in category
Diversity of Products or Services
85 in category
51 in category

UPS Store and Staples Rating Details

Customer service
1.4 (160 reviews)
1.3 (194 reviews)
Reviewer's quote

...Says, "I've never done this, it's a new service. " Asks for label (which Verizon said was not necessary as the serial number on the router being returned was enough). Big Laze tells me I need at least a return authorization...

MK

...When I called customer service, they denied accepting the cartridge back and indicated that the package must be unopened. Plus, the tine limit of 90 days had expired to return the product. So let me understand the policy of Staples - they sell you a product that is defective...

Y G
Product or Service Quality
1.5 (115 reviews)
1.9 (133 reviews)
Reviewer's quote

...Before paying a taxi to bring my big package to the UPS Store, I called them and asked if they mail both USPS and UPS services - to compare rates. They said they do. I had a box weighing 29 pounds...

Eva R

Had to have the cashier (who was actually quite nice) page someone to assist me in the laptop department twice, took forever and the guy who came did everything but call me stupid. Barely spoke and once I had paid, completely ignored me, handed me a receipt without even a thank you, have a nice...

PissedConsumer1650987
Diversity of Products or Services
1.9 (92 reviews)
2.6 (101 reviews)
Reviewer's quote

While utilizing a prepaid UPS Ground label to return 4 items to Amazon the Owners of the store told me that since I only had one label only one package could be shipped. The Amazon Label had all 4 items under the same tracking number. The Male owner started giving me a lecture stating Amazon is...

Al T

The copy and print associate named Mike provided me nothing but horrible customer service. I witnessed him yelling at his coworker “for not doing anything right” in front of several customers. He talked down at me and basically told me he didn’t have any time to help me with my copies. If Staples...

Jackie

UPS Store and Staples Pros and Cons

Pros
  • Convenient location
  • Location
  • Clean
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
Cons
  • Customer service
  • Way i was treated
  • Store employees
  • Poor customer service
  • Unethical attitude to customers
  • Unable to provide adequate solution with their mistakes

UPS Store and Staples Most Positive Reviews

Top rated reviews
5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

UPS Store and Staples Most Critical Reviews

Lowest rated reviews
1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

UPS Store and Staples Latest Reviews

Recent published reviews

When did UPS stores start packaging and boxing amazon returns for free? When did they stop charging customers to buy...

Read all 603 reviews

NEVER REC..NOTICE OF COUPONS FOR RETURNED INK CART., THEN WAS TOLD THAT THE POLICY HAS BEEN CHANGED SINCE MY INITIAL...

Read all 817 reviews

UPS Store and Staples Products and Services

Most reviewed product and services
  • Ups Store Customer Care (67 reviews)
  • Ups Store Owner (26 reviews)
  • Ups Store Manager (12 reviews)
  • Staples Manager (107 reviews)
  • Staples Customer Care (61 reviews)
  • Staples Repair (27 reviews)