PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS Store and Staples as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS Store
Staples

UPS Store and Staples Overview

Total reviews
628
827
Company responses
1
0
Issues resolved
6
4

UPS Store and Staples Consumer Ratings

Rank
130 out of 1046 in Transportation and Logistics category
84 out of 333 in Supermarkets and Malls category
Customer service
112 in category
80 in category
Product or Service Quality
102 in category
68 in category
Diversity of Products or Services
96 in category
58 in category
Price Affordability
127 in category
71 in category

UPS Store and Staples Rating Details

Customer service
1.4 (175 reviews)
1.3 (200 reviews)
Reviewer's quote

...Ive called the ups customer service several times with no success with getting my package redelivered. Im still waiting to receive my package..

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...Wrote to customer service (did not send pic of the label). Their answer was basically that I was mistaken the chair did not indicate any such thing but then the chair had a warranty! WHAT?! So I sent copy of the label back to them. Their answer" If I was concern I should buy an $82...

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Product or Service Quality
1.5 (127 reviews)
1.9 (139 reviews)
Reviewer's quote

...! I explained that I would pick up my item on Friday 06-19-2020 however I decided to go over and pick up my package on 06-16-2020 after work and your Customer Service representative need a vacation. Their was a old white guy over by returns and shipment that asked me what the *** was I coming in there tearing up the dam place because one of the horses that you use to block off a section so that a person doesnt fall in a wet spot fell over underneath ...

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...waiting to print 18 photos wheres the Customer Service ! it isnt at that store..

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Diversity of Products or Services
1.9 (100 reviews)
2.6 (107 reviews)
Reviewer's quote

...They need to remove these services from their ads. This branch reflects poorly upon the brand name. The attitude is incredible, but perhaps there is more to the ill will here that I do not understand...

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...it was last time I used your co services...

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Price Affordability
1.7 (96 reviews)
2.4 (131 reviews)
Reviewer's quote

I was charged said price and given receipt. Several weeks have gone by and it has not been delivered. I returned to the same UPS store for assistance only to be told, "yeah the post office has 80% reduction of employees due to Covid-19, they are sitting at home getting paid, it could take up to 6-8...

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...Ebay had the same product for same price. That particular store downsized many years ago like other locations. It should not have been necessary to order PRESIDENT DAY sale item but they obviously had low inventory BAIT-AND-SWITCH scam in play...

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UPS Store and Staples Pros and Cons

Pros
  • Convenient location
  • Location
  • Clean
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
Cons
  • Customer service
  • Way i was treated
  • Store employees
  • Poor customer service
  • Incompetence that cost me money
  • Unethical attitude to customers

UPS Store and Staples Most Positive Reviews

Top rated reviews
5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

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5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

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5

Paid $40 premium for small package to be delivered to Canada. Item went to UPS Canadian depot where it was held up for...

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5

One of the managers at the store in Morganton, Kendal, was beyond rude to me an my family when we went to buy a laptop...

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UPS Store and Staples Most Critical Reviews

Lowest rated reviews
1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

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1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

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1

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While us...

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1

I am a professional writer & photographer and I made a beautiful Art & Photo Book with Staples on-line service....

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UPS Store and Staples Latest Reviews

Recent published reviews
1.7

I was cut off at the intersection by a white sports car running the light. The lady in this car entered the parking lot...

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1.2

Basically Staples is a ripe off. Why not give the customer their money back? Instead they force you to buy something in...

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2

Nothing actually happened in the store because I've gone there 3 times and haven't gotten in. The first time was at...

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2.4

I purchased an office chair from Staples. The description stated that it can be used on carpeted or hardwood floor....

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UPS Store and Staples Products and Services

Most reviewed product and services
  • Ups Store Customer Care (72 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (13 reviews)
  • Staples Manager (109 reviews)
  • Staples Customer Care (63 reviews)
  • Staples Repair (27 reviews)