PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Target and Staples as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Target
Staples

Target and Staples Overview

Total reviews 2764 841
Company responses 0 0
Issues resolved 27 4

Target and Staples Consumer Ratings

Rank
72 out of 345 in Supermarkets and Malls category
86 out of 345 in Supermarkets and Malls category
Customer service
62 in category
78 in category
Website
56 in category
59 in category
Discounts and Special Offers
50 in category
58 in category
Exchange, Refund and Cancellation Policy
48 in category
65 in category

Target and Staples Rating Details

Customer service
1.5 (727 reviews)
1.3 (206 reviews)
Reviewer's quote

...Contacted customer service. They were less than helpful and refused to reverse the charge. Told me to wait till day 10, after 9:00pm and try again...

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...I called customer service to complain. They told me to return it, and they would send me another new one. I received the new one but didn't like the way it worked so again i called customer service...

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Website
2.2 (602 reviews)
2.1 (151 reviews)
Reviewer's quote

...I checked and double checked on the website and it said that the store had it in stock. It was in aisle 13B. It also said that I had to come to the store inside to purchase it...

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...Website said would arrive on April 5th. On April 7th I went online to try to track my item. There was no traking info available, but in the comments next to my order it said could not find, package lost...

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Discounts and Special Offers
2.3 (534 reviews)
2.1 (109 reviews)
Reviewer's quote

On this order there was a special promotion "Spend $50 get $15 gift card with same-day order services" I carefully selected the appropriate items and made sure it was over the $50 in my cart. I placed the order and picked up the next day as I never got notice it was ready. Not sure what was up with...

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...I FOUND THEY DON'T HAVE ANY BUT WE WILL SHIP IT TO YOU NO EXTRA CHARGE, I GET IT AND THERE IS NO EXTRA INK, I CALL THE STORE AND NOW THEY DON'T RECALL THE SPECIAL BECAUSE THEY HAVE A NEW SPECIAL(I BOUGHT ON 12/15/16, IT IS NOW 12/23/16)AND THE BROUGHT UP A COPY OF MY RECEIPT, THEY OFFER TO HAVE ME PACK IT UP AND DRIVE FOR AN HOUR TO GET SOMETHING ELSE OR GIVE ME A $40. 00 COUPON AND THEN CHARGE ME AN ADDITIONAL $90. 00 FOR THE INK I WAS SUPPOSED TO...

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Exchange, Refund and Cancellation Policy
2.1 (526 reviews)
1.7 (110 reviews)
Reviewer's quote

...polar express electric train and asked if I could get a price match I was assured itd be no problem she said I needed to place order first and theyd issue a refund for the price match when it came time she said she couldnt do it and transferred me to another Dept who stated they were wrong they always say they can and they cant...

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...As anticipated, the manager said the receipt was too old to issue a refund, but she could do a no receipt transaction and issue a store credit. I said that would be fine. But instead of the store credit being for the amount I paid, it was for half of what I paid...

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Target and Staples Pros and Cons

Pros
  • Prices
  • Merchandise
  • Convenience
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
Cons
  • Customer service
  • Rude employees
  • Customer service sucks
  • Poor customer service
  • Incompetence that cost me money
  • Unethical attitude to customers

Target and Staples Most Positive Reviews

Top rated reviews
5

Target also had a false advertisement for there Element 40" flat screen for $119.00. They stated it was only online...

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5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

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5

I love shopping at this target its always affordable prices and the customer service is great..

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5

One of the managers at the store in Morganton, Kendal, was beyond rude to me an my family when we went to buy a laptop...

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Target and Staples Most Critical Reviews

Lowest rated reviews
1

Purchased online a $75 target gift card to arrive at daughter's cell phone. Site states 4 hours. It never came. Six...

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1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

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1

We went to a Target store to buy a Bissell SpotClean - Model 52071. It retails at Target for $99.99, but Amazon sells...

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1

I am a professional writer & photographer and I made a beautiful Art & Photo Book with Staples on-line service....

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Target and Staples Latest Reviews

Recent published reviews
1.8

I returned an item and got a receipt and dont remember getting a gift card from them. I couldnt find my original receipt...

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5

First of all, I am not a Pissed customer.
My request was to align my in store account with a website account in order for...

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No votes

Don't know card number. Need to talk to a person

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2.2

I bought a new laptop online. When it was delivered it wasn't new.
It already had an email listed as blocked. I called cu...

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Target and Staples Products and Services

Most reviewed product and services
  • Target Manager (165 reviews)
  • Target Gift Card (162 reviews)
  • Target Cashier (107 reviews)
  • Staples Manager (109 reviews)
  • Staples Repair (27 reviews)
  • Staples Printing Service (22 reviews)