PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanton Optical and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanton Optical
Visionworks

Stanton Optical and Visionworks Overview

Total reviews 580 415
Company responses 0 0
Issues resolved 6 2

Stanton Optical and Visionworks Consumer Ratings

Rank
132 out of 496 in Medical Supplies and Equipment category
73 out of 496 in Medical Supplies and Equipment category
Customer service
91 in category
67 in category
Diversity of Products or Services
110 in category
65 in category
Product or Service Quality
115 in category
71 in category
Reliability
88 in category
61 in category

Stanton Optical and Visionworks Rating Details

Customer service
1.4 (261 reviews)
1.7 (186 reviews)
Reviewer's quote

...I looked at the FAQs and customer service points on the web page and it did not indicate that the customer is responsible because of an error of an employee of Stanton Optical. Please contact me within 5 business days to resolve this issue. ..

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...What ever happened to true customer service. Making the customer feel comfortable and not rushed. This new staff at this location needs to be removed and replaced with caring and devoted individuals, before you lose customers...

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Diversity of Products or Services
1.8 (243 reviews)
2.4 (147 reviews)
Reviewer's quote

...Why does this company think that this is OK in order to promote their products? I will not purchase anything from this company and I encourage others to boycott them also..

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...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

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Product or Service Quality
1.4 (232 reviews)
1.9 (153 reviews)
Reviewer's quote

...Your company has forced me to seek legal actions in which Stanton Optical will be required to pay my Attorney fees for legal representation as well as what i paid for this service and now i will be adding up daily for my time that Stanton Optical has my money..

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I’m writing this email because I tried calling customer service and after waiting 15 minutes a person answered but then after I said I want to make a complaint I was hung up on. Now I’ve been sitting on hold for over 25 minutes. I want to make a complaint about a store manager the store is located...

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Reliability
1.4 (231 reviews)
1.7 (147 reviews)
Reviewer's quote

Been on hold for over an hour today, 4+ hours on hold this month. They screwed up my prescription 3 times now. Worst company I have ever given money to in 30+ years of experience.

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I purchased two pairs of glasses about 4 years ago and one of them are blurry and the other one is still good. I never had a problem with glasses before. But the one's that are blurry i only used them for a year or so. It doesn't make sense. Is rhis pair that bad quality that you don't stand up for...

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Stanton Optical and Visionworks Pros and Cons

Pros
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
  • Variety
  • Terrable
  • Eye exam
Cons
  • Customer service
  • Nor will i recommend it
  • Too many to name
  • Horrible customer service
  • Not-so-caring-staff
  • Poor customer service representatives

Stanton Optical and Visionworks Most Positive Reviews

Top rated reviews
5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

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5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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5

Greenville SC Stanton Optical has great Custermer service. Couldnt have been happier.Two pair of glasses in less than...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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Stanton Optical and Visionworks Most Critical Reviews

Lowest rated reviews
1

We have had problems since April and still haven't got right glasses

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1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

Stanton Optical Beavercreek, Ohio is the worst business I've ever had the misfortune to deal with. Service is...

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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Stanton Optical and Visionworks Latest Reviews

Recent published reviews
1

Mr. Daniel Stanton
I am sending this to you in reference to the service that I received at your location in Beaumont, Tx...

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1

I purchased two pairs of glasses about 4 years ago and one of them are blurry and the other one is still good. I never h...

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1

I want to know why i have not received my refund. I paid with cash and now i am being told it is internal policy that...

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1.7

Hi,
My name is John A Irizarry, I have been a customer of Davis Vision and Visionworks for over 27 years. I had an appoin...

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Stanton Optical and Visionworks Products and Services

Most reviewed product and services
  • Stanton Optical Commercial (171 reviews)
  • Stanton Optical Customer Care (90 reviews)
  • Stanton Optical Eyeglasses (76 reviews)
  • Visionworks Eyeglasses (73 reviews)
  • Visionworks Customer Care (59 reviews)
  • Visionworks Eye Exam (32 reviews)