PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanton Optical and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanton Optical
Visionworks

Stanton Optical and Visionworks Overview

Total reviews
491
336
Company responses
0
0
Issues resolved
4
1

Stanton Optical was first mentioned on PissedConsumer on Aug 1, 2012 and since then this brand received 491 reviews. It is 155 reviews more than Visionworks received since Mar 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Stanton Optical customer support team than with Visionworks customer service.

Stanton Optical and Visionworks Consumer Ratings

Rank
116 out of 565 in Medical Supplies and Equipment category
62 out of 565 in Medical Supplies and Equipment category
Customer service
82 in category
57 in category
Diversity of Products or Services
101 in category
59 in category
Product or Service Quality
110 in category
64 in category

According to consumer ratings and reviews, Visionworks ranks 54 points higher in the Medical Supplies and Equipment category than Stanton Optical. People gave Stanton Optical 1.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 127 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Visionworks has a higher rating than Stanton Optical. Regarding Product or Service Quality criterion, consumers gave Stanton Optical 1.4 stars and it is 52% worse than other in category. Visionworks however was rated 1.9 stars and it is 69% greater than other in category.

Stanton Optical and Visionworks Rating Details

Customer service
1.4 (219 reviews)
1.7 (145 reviews)
Reviewer's quote

Their service in the store and customer service are TERRIBLE!!! I visited this store with my mother to get her some reading glasses as she was due for new ones. While waiting to see the doctor in the back we browsed and choose two pairs. After we were done with the doctor the only person helping...

Girtrude

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Diversity of Products or Services
1.9 (206 reviews)
2.4 (113 reviews)
Reviewer's quote

...Why does this company think that this is OK in order to promote their products? I will not purchase anything from this company and I encourage others to boycott them also..

Dc

...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

Matthew S
Product or Service Quality
1.4 (197 reviews)
1.9 (118 reviews)
Reviewer's quote

I visited the eyelab store located 790 Skymark Drive#107 in Jacksonville, Fl, the customer service representative name Leah, was very rude and disrespectiful, I will never visit that store again, and I will never refer anyone to this store..

Vicky H

...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K

Stanton Optical and Visionworks Pros and Cons

Pros
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
  • Variety
  • Terrable
  • Employees nice
Cons
  • Customer service
  • Nor will i recommend it
  • Too many to name
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

Stanton Optical and Visionworks Most Positive Reviews

Top rated reviews
5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

Stanton Optical and Visionworks Most Critical Reviews

Lowest rated reviews
1

We have had problems since April and still haven't got right glasses

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

Stanton Optical and Visionworks Latest Reviews

Recent published reviews

Your advertisement is appalling. Who would come up with using a taxidermied toy spaniel in an ad and try to sell it as...

Read all 491 reviews
5

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews

Stanton Optical and Visionworks Products and Services

Most reviewed product and services
  • Stanton Optical Commercial (115 reviews)
  • Stanton Optical Customer Care (73 reviews)
  • Stanton Optical Eyeglasses (69 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)