PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zerorez and Stanley Steemer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zerorez
Stanley Steemer

Zerorez and Stanley Steemer Overview

Total reviews 180 826
Company responses 0 0
Issues resolved 1 9

Zerorez and Stanley Steemer Consumer Ratings

Rank
54 out of 332 in Cleaning Services category
43 out of 332 in Cleaning Services category
Product or Service Quality
32 in category
33 in category
Customer service
38 in category
35 in category
Reliability
35 in category
32 in category
Value for money
53 in category
43 in category

Zerorez and Stanley Steemer Rating Details

Product or Service Quality
1.7
(94 reviews)
1.7
(275 reviews)
Reviewer's quote

Still waiting on customer service to due something about the bad information the service technician told me and my wife about mold which was not accurate..

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...However, when I called customer service, they reached out to the technicians to which they said "yes, we remember dropping a vent on the piano. " They also cracked a humidifier. Stanley Steemer offered a $50 discount for future services - to fix the piano will require $500...

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Customer service
1.6
(91 reviews)
1.7
(266 reviews)
Reviewer's quote

I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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Waste of my time! Looked at vents from outside in a few rooms "Looks ok" and left:( One of the worst customer service I've ever received..

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Reliability
1.8
(84 reviews)
1.8
(249 reviews)
Reviewer's quote

...I will not be recommending this service to my supervisor because of this lack of reliability..

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Stanley Steamer knew that the person that was in my house to do my carpet cleaning was accused of the theft in the past by other customers yet he retained his employment. While in my house he went through several rooms and stole medicines belonging to myself and my son, the medicines that were...

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Value for money
1.4
(83 reviews)
1.6
(207 reviews)
Reviewer's quote

...An estimate by definition: "an approximate judgement or calculation, as of the value, amount, time, size, or weight of something...

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The total amount for the service was 1 and a 1/2 time more than the amount I was quoted on-line (it was also more than the value of the rug). By the time I found out about this the technicians had completed the service and left. I called Stanley Steemer thinking they that we could come to a...

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Zerorez and Stanley Steemer Pros and Cons

Pros
  • When they left
  • Technician was friendly and professional
  • Used before
  • Timely service
  • Came on day promised
  • Technicians were polite
Cons
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging
  • Customer service
  • Cleaning of carpets
  • Service

Zerorez and Stanley Steemer Most Positive Reviews

Top rated reviews
5

Loved every thing! We just purchased a new home and carpets needed cleaning. Joel showed up well on time, was...

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5

Used them twice 2 stair cases 1 room excellent price excellent results!!

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5

THANK YOU SO MUCH, JOSH!!

It was a pleasure and blessing to work with you today as you made our floors beautiful.
...

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5

men on time , cleaning was great, moved all furniture. this company really cares about customer service. from the moment...

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Zerorez and Stanley Steemer Most Critical Reviews

Lowest rated reviews
1

What a scam! $139 special turned into $664 upsale to remove pet odor and stains. The technician did niether. The...

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1

On May 2, 2015, Stanley Steemer performed what was supposed to be a standard cleaning in our house. We paid $139 to have...

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1

Still waiting on customer service to due something about the bad information the service technician told me and my wife...

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1

Stanley Steamer knew that the person that was in my house to do my carpet cleaning was accused of the theft in the past...

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Zerorez and Stanley Steemer Latest Reviews

Recent published reviews
1

Do not book this company
Scheduled carpet cleaning (scheduled over a week)
arrival window 330pm - 530pm
They called 241pm t...

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No votes

i bought a home in alabama after moving from orlando fl. i hired them to clean 2 rooms. ridiculous price 250? also i...

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2

They have serviced a neighbor twice now. They arrive mid-morning and stay for 30 minutes or more. The van noise is...

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1

Orange county one. The gave a written quote for $1500 via email, i thought it was a little high bu my wife wanted them....

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