PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zerorez and Stanley Steemer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zerorez

Zerorez

1.7
Stanley Steemer

Stanley Steemer

Has verified representatives
1.8
Zerorez
Stanley Steemer

Zerorez and Stanley Steemer Overview

Total reviews
157
733
Company responses
0
0
Issues resolved
1
5

Stanley Steemer was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 733 reviews. It is 576 reviews more than Zerorez received since Apr 25, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Zerorez customer support team and Stanley Steemer customer service.

Zerorez and Stanley Steemer Consumer Ratings

Rank
48 out of 717 in Cleaning Services category
40 out of 717 in Cleaning Services category
Product or Service Quality
31 in category
38 in category
Customer service
33 in category
32 in category
Staff
33 in category
35 in category

According to consumer ratings and reviews, Stanley Steemer ranks 8 points higher in the Cleaning Services category than Zerorez. People gave Zerorez 1.8 stars for Product or Service Quality criterion in Cleaning Services category and it is 91 points higher than the worst rated brand in this category. At the same time, Stanley Steemer was rated 1.6 stars for Product or Service Quality criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Stanley Steemer has a higher rating than Stanley Steemer. Regarding Staff criterion, consumers gave Zerorez 1.9 stars and it is 73% greater than other in category. Stanley Steemer however was rated 1.9 stars and it is 71% greater than other in category.

Zerorez and Stanley Steemer Rating Details

Product or Service Quality
1.8 (77 reviews)
1.6 (220 reviews)
Reviewer's quote

They will use that clause that you were satisfied with the service at the time of cleaning. I signed that agreement at the time of cleaning since the carpets were still wet and I wasn't allowed to walk on the carpet for 8 years. I will make sure to post my dissatisfaction in all areas for customers...

PissedConsumer1708673

...HOUSE, IF I HAD A BARN I'D TAKE HIM OUT BEHIND IT, I HOPE YOU'RE GETTING MY MEANING, THERE ARE NOT REPRESENTING YOUR COMPANIES MISSION STATEMENT, YOUR QUALITY OF EMPLOYEES,PRATICES AND STANDARDS. I HAVE FRIENDS THAT STARTED IN WILTON MANORS FLORIDA WITH ME MANY YEARS AGO, AND THEY ARE NOW PROUD EMPLOYEES OF STANLEY STEEMER FRANCHISES IN CALIFORNIA ALL OVER . THOSE WERE...

PissedConsumer1714285
Customer service
1.7 (73 reviews)
1.7 (215 reviews)
Reviewer's quote

The customer service I received from the technician was incredibly rude and inappropriate. He was lazy, at best. I don't know why a company could hire, much less send out such a kid, to service their clients (He actually said he needed to stop cleaning my carpet and go off to the next house, cause...

michele a

...Your company does not know how to provide good customer service and I will let it be known. I expect to hear from someone regarding reimbursement of my damage table TODAY. Thank you, Evelyn Fletcher (630) 290-8918..

PissedConsumer1662583
Staff
1.9 (70 reviews)
1.9 (212 reviews)
Reviewer's quote

...with via the veterans organizations and connected with the group I belong to called The "Rotary Club" I don't know who the thieves are, whether it the staff who trains the employees or the employees themselves because they are under such pressure by management to "sell up" and because the more jobs they complete the more they get payed which forces them not to pay attention to details and think that they can half step...

PissedConsumer1157136

...This time when the staff came in, we showed them all the rooms that needed to be done. Once that was done, they asked to hook up to the water spicket outside. They took NO PRECAUTIONS in making sure no problems would occur afterward...

Mackay

Zerorez and Stanley Steemer Pros and Cons

Pros
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
  • Timely service
  • Technicians were polite
  • Workmen were polite
Cons
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging
  • Customer service
  • Service
  • Cleaning of carpets

Zerorez and Stanley Steemer Most Positive Reviews

Top rated reviews
5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

5

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs,...

Zerorez and Stanley Steemer Most Critical Reviews

Lowest rated reviews
1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

1

Horrible customer service! I paid over $200 to have our carpets cleaned when we bought our house. There was only onr...

Zerorez and Stanley Steemer Latest Reviews

Recent published reviews
1

I was given an estimate over the phone. The technician came to the house, got the carpet wet and charged me $250 over...

Read all 157 reviews
1

Ruined my carpet and will not respond to request for assistance in fixing the problems caused by this company.

Read all 733 reviews

Zerorez and Stanley Steemer Products and Services

Most reviewed product and services
  • Zerorez Carpet Cleaning Service (67 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (6 reviews)
  • Stanley Steemer Cleaning Service (222 reviews)
  • Stanley Steemer Carpet Cleaning Service (139 reviews)
  • Stanley Steemer Commercial (33 reviews)