PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zerorez and Stanley Steemer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zerorez

Zerorez

1.7
Stanley Steemer

Stanley Steemer

Has Verified Representatives
1.8
Zerorez
Stanley Steemer

Zerorez and Stanley Steemer Overview

Total reviews 166 768
Company responses 0 0
Issues resolved 1 6

Zerorez and Stanley Steemer Consumer Ratings

Rank
47 out of 493 in Cleaning Services category
40 out of 493 in Cleaning Services category
Product or Service Quality
31 in category
34 in category
Customer service
33 in category
32 in category
Reliability
27 in category
30 in category
Value for money
40 in category
38 in category

Zerorez and Stanley Steemer Rating Details

Product or Service Quality
1.7 (83 reviews)
1.6 (241 reviews)
Reviewer's quote

...Im a Store Manager at a large retail store, my sweet 76-year-old grandmother recommended Zerorez to me, my appointment was for my home, but I was also testing your service for my business as well. I will not be recommending this service to my supervisor because of this lack of reliability..

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...I've raved about the service and the people for years, sadly not today. I had my carpets cleaned, protected and deodorized and spent quite a bit of money on them. Imagine my surprise when I went out while they were drying and came home to a horrendous foul odor...

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Customer service
1.7 (79 reviews)
1.7 (235 reviews)
Reviewer's quote

I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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...Your company does not know how to provide good customer service and I will let it be known. I expect to hear from someone regarding reimbursement of my damage table TODAY. Thank you, Evelyn Fletcher (630) 290-****..

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Reliability
1.9 (75 reviews)
1.8 (218 reviews)
Reviewer's quote

I had zerorez come out to clean the carpet in my home.The equipment they use does a good job. I mean they were able to get out some pretty tough stains, not all them but some.The problem is the guy who came out was in an extreme hurry and didn't get all the carpet in the areas that I paid for. they...

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This is my message to the Manager of Stanley Steemer upon getting our very first time service from them. " We just want to inform you that we received our rugs today in dismay with your agent who deliver these to us. First he came here without understanding that he should deliver our rugs not to...

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Value for money
1.4 (74 reviews)
1.6 (178 reviews)
Reviewer's quote

...An estimate by definition: "an approximate judgement or calculation, as of the value, amount, time, size, or weight of something...

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This was a huge waste of money. The area rug that I wanted cleaned smelled worse after the service &;;;;;;;;;; is now unusable. The chair had grey streaks of dirt all over the surface when it dried...

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Zerorez and Stanley Steemer Pros and Cons

Pros
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
  • Timely service
  • Technicians were polite
  • Came on day promised
Cons
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging
  • Customer service
  • Service
  • Cleaning of carpets

Zerorez and Stanley Steemer Most Positive Reviews

Top rated reviews
5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs,...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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5

men on time , cleaning was great, moved all furniture. this company really cares about customer service. from the moment...

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Zerorez and Stanley Steemer Most Critical Reviews

Lowest rated reviews
1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

Horrible customer service! I paid over $200 to have our carpets cleaned when we bought our house. There was only onr...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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1

same thing but here in Fort Myers, FLorida. sent them an area rug to clean… had dirty track marks. didn't smell funny...

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Zerorez and Stanley Steemer Latest Reviews

Recent published reviews
No votes

Today, October 9, 2020 at 4:30pm, a zerorez driver ran me off the road and into an emergency lane while trying to pass...

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1

In the dirt from the carpet is coming up and getting in my air space, and I am breathing it also I am so sorry I used...

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1.7

I had zerorez come out to clean the carpet in my home.
The equipment they use does a good job. I mean they were able to g...

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2.4

Plain and simple: They did a very poor job on our carpet. Hit and miss. Scratched wood floor with equipment.

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Zerorez and Stanley Steemer Products and Services

Most reviewed product and services
  • Zerorez Carpet Cleaning Service (68 reviews)
  • Zerorez Cleaning Service (8 reviews)
  • Zerorez Air Duct Cleaning Service (4 reviews)
  • Stanley Steemer Cleaning Service (227 reviews)
  • Stanley Steemer Carpet Cleaning Service (144 reviews)
  • Stanley Steemer Commercial (55 reviews)