PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanley Steemer and Zerorez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanley Steemer

Stanley Steemer

Has Verified Representatives
1.8
Zerorez

Zerorez

1.7
Stanley Steemer
Zerorez

Stanley Steemer and Zerorez Overview

Total reviews
748
161
Company responses
0
0
Issues resolved
6
1

Stanley Steemer and Zerorez Consumer Ratings

Rank
42 out of 488 in Cleaning Services category
50 out of 488 in Cleaning Services category
Product or Service Quality
38 in category
31 in category
Customer service
33 in category
34 in category
Reliability
32 in category
29 in category
Price Affordability
51 in category
61 in category

Stanley Steemer and Zerorez Rating Details

Product or Service Quality
1.6 (229 reviews)
1.8 (80 reviews)
Reviewer's quote

...Customer service was contacted to make a complaint and to ask for compensation for damages. Stanley Steemer sent their insurance company to handle the case. The adjuster came looked at the damages to the baseboard on the staircase...

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Called zerorez for service before I moved in, this way each room would be empty. Technician called the day before service asking if he could come earlier than scheduled appointment so we agreed to an earlier time. The next morning, he reached out to me again before the appointment asking to come...

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Customer service
1.7 (224 reviews)
1.7 (76 reviews)
Reviewer's quote

...Your company does not know how to provide good customer service and I will let it be known. I expect to hear from someone regarding reimbursement of my damage table TODAY. Thank you, Evelyn Fletcher (630) 290-8918..

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The customer service I received from the technician was incredibly rude and inappropriate. He was lazy, at best. I don't know why a company could hire, much less send out such a kid, to service their clients (He actually said he needed to stop cleaning my carpet and go off to the next house, cause...

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Reliability
1.8 (211 reviews)
1.9 (71 reviews)
Reviewer's quote

I had scheduled Stanley Steamer to clean my carpets today, 5/15/2020(see confirmation below). They called me and told me they would be here around 2:30. My wife and I moved all the furniture out of our great room to help the crew out. At 2:45 I was called and told the had showed up at an address in...

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They used only cold water/no steam coming out: both nozzle and hose were cold!End result: carpet only looked rinsed—not cleaned!

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Price Affordability
1.9 (194 reviews)
1.5 (70 reviews)
Reviewer's quote

...The company allows them to make up prices for work The company will not give a price fif stone tile or price per foot. These two employees made up 3 or 4x the original quote for tile. $380 their price...

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...Looked like a rushed job because I didn’t want all the extras that doubled the price. All the hype on the radio got us interested. But I quickly realized all the extra sales that go on after the estimate...

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Stanley Steemer and Zerorez Pros and Cons

Pros
  • Timely service
  • Technicians were polite
  • Workmen were polite
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
Cons
  • Customer service
  • Service
  • Cleaning of carpets
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging

Stanley Steemer and Zerorez Most Positive Reviews

Top rated reviews
5

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs,...

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5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

men on time , cleaning was great, moved all furniture. this company really cares about customer service. from the moment...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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Stanley Steemer and Zerorez Most Critical Reviews

Lowest rated reviews
1

Horrible customer service! I paid over $200 to have our carpets cleaned when we bought our house. There was only onr...

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1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

same thing but here in Fort Myers, FLorida. sent them an area rug to clean… had dirty track marks. didn't smell funny...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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Stanley Steemer and Zerorez Latest Reviews

Recent published reviews
1.8

I had Stanley Steemer clean my carpet, and they put nicks and deep gashes in my baseboard of my staircase. Customer serv...

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No votes

Hello, I received a e-mail with a special of $99 3 rooms cleaned. I attempted to book with additional services just carp...

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2

I had scheduled Stanley Steamer to clean my carpets today, 5/15/2020(see confirmation below). They called me and told me...

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1

Bought a used home and wanted carpet cleaned before I moved in. Called zerorez for service before I moved in, this way...

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Stanley Steemer and Zerorez Products and Services

Most reviewed product and services
  • Stanley Steemer Cleaning Service (227 reviews)
  • Stanley Steemer Carpet Cleaning Service (142 reviews)
  • Stanley Steemer Commercial (33 reviews)
  • Zerorez Carpet Cleaning Service (67 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (6 reviews)