PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanley Steemer and Zerorez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanley Steemer

Stanley Steemer

Has Verified Representatives
1.8
Zerorez

Zerorez

1.7
Stanley Steemer
Zerorez

Stanley Steemer and Zerorez Overview

Total reviews 764 165
Company responses 0 0
Issues resolved 6 1

Stanley Steemer and Zerorez Consumer Ratings

Rank
41 out of 490 in Cleaning Services category
47 out of 490 in Cleaning Services category
Product or Service Quality
34 in category
31 in category
Customer service
32 in category
33 in category
Reliability
29 in category
27 in category
Website
33 in category
32 in category

Stanley Steemer and Zerorez Rating Details

Product or Service Quality
1.6 (237 reviews)
1.7 (83 reviews)
Reviewer's quote

What ever product they used, I made my sofa very sticky..

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...Im a Store Manager at a large retail store, my sweet 76-year-old grandmother recommended Zerorez to me, my appointment was for my home, but I was also testing your service for my business as well. I will not be recommending this service to my supervisor because of this lack of reliability..

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Customer service
1.7 (232 reviews)
1.7 (79 reviews)
Reviewer's quote

...Your company does not know how to provide good customer service and I will let it be known. I expect to hear from someone regarding reimbursement of my damage table TODAY. Thank you, Evelyn Fletcher (630) 290-8918..

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I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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Reliability
1.8 (217 reviews)
1.9 (75 reviews)
Reviewer's quote

Nicholas Cross and Joey Simmons were the gentleman who cleaned our carpets today. They were very professional and got the job done in a flash with a fresh clean smell.

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I had zerorez come out to clean the carpet in my home.The equipment they use does a good job. I mean they were able to get out some pretty tough stains, not all them but some.The problem is the guy who came out was in an extreme hurry and didn't get all the carpet in the areas that I paid for. they...

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Website
2.3 (201 reviews)
2.5 (62 reviews)
Reviewer's quote

I’ve used Stanley Steemer over many years with good results. Unfortunately it’s always different men on each visit. But this last cleaning On March 2018 was very unprofessional. The team consisted of a friendly young woman who showed lack of experience and was very disorganized. Wasn’t sure where...

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After I had my horrible experience dealing with Naji I did more researched on the BETTER BUSINESS BUREAU WEBSITE. They have earned themselves a whopping D- SCORE, wow imagine that, after all I had been through this made sense. Trust me, if you are going to pay to have your carpets cleaned do not go...

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Stanley Steemer and Zerorez Pros and Cons

Pros
  • Timely service
  • Technicians were polite
  • Workmen were polite
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
Cons
  • Customer service
  • Service
  • Cleaning of carpets
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging

Stanley Steemer and Zerorez Most Positive Reviews

Top rated reviews
5

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs,...

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5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

men on time , cleaning was great, moved all furniture. this company really cares about customer service. from the moment...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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Stanley Steemer and Zerorez Most Critical Reviews

Lowest rated reviews
1

Horrible customer service! I paid over $200 to have our carpets cleaned when we bought our house. There was only onr...

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1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

same thing but here in Fort Myers, FLorida. sent them an area rug to clean… had dirty track marks. didn't smell funny...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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Stanley Steemer and Zerorez Latest Reviews

Recent published reviews
1.6

Tried to book the nationally advertised $99.00 3 room special. OOPS, sorry we don't honor that. We will discount or...

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1.7

I had zerorez come out to clean the carpet in my home.
The equipment they use does a good job. I mean they were able to g...

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No votes

They rushed to get the work done the carpet when dried it had marks all over it like the miss spots.

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1.8

Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day,...

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Stanley Steemer and Zerorez Products and Services

Most reviewed product and services
  • Stanley Steemer Cleaning Service (229 reviews)
  • Stanley Steemer Carpet Cleaning Service (145 reviews)
  • Stanley Steemer Commercial (49 reviews)
  • Zerorez Carpet Cleaning Service (68 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (8 reviews)