PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Sprint

Verizon and Sprint Overview

Total reviews
2563
1479
Company responses
0
0
Issues resolved
17
8

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2563 reviews. It is 1084 reviews more than Sprint received since Jul 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Verizon customer support team and Sprint customer service.

Verizon and Sprint Consumer Ratings

Rank
216 out of 1945 in Telecommunications category
252 out of 1945 in Telecommunications category
Customer service
230 in category
254 in category
Product or Service Quality
135 in category
194 in category
Billing Practices
188 in category
222 in category

According to consumer ratings and reviews, Verizon ranks 36 points higher in the Telecommunications category than Sprint. People gave Verizon 1.3 stars for Customer service criterion in Telecommunications category and it is 334 points higher than the worst rated brand in this category. At the same time, Sprint was rated 1.2 stars for Customer service criterion in this category and it is 310 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon has a higher rating than Sprint. Regarding Billing Practices criterion, consumers gave Verizon 1.5 stars and it is 67% greater than other in category. Sprint however was rated 1.3 stars and it is 61% greater than other in category.

Verizon and Sprint Rating Details

Customer service
1.3 (582 reviews)
1.2 (596 reviews)
Reviewer's quote

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company..

PissedConsumer1722751

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew changing would be a nightmare...

Jolean
Product or Service Quality
1.9 (506 reviews)
1.6 (502 reviews)
Reviewer's quote

This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this issue and it should be against the law for them to continue to get away with this. I believe that they never intend to restore the service and...

Melissa K

...I would not recommend dealing with this company and am reviewing my options for switching to one that can both provide cell service where I live and supports their customers..

Patricia A
Billing Practices
1.5 (503 reviews)
1.3 (518 reviews)
Reviewer's quote

Verizon You have lost our business forever! We can never forgive you for the bad business contract and practices. You lied to us and immediately renege on upon signing my latest contract by removing my favorite channels. Then told you can do that but I can cancel my contract without paying $$$ Your...

Harvey F

...They are going all around Robin Hood's barn with their justifications of why it's a accurate billing. OMG!!!!!..

PissedConsumer1716178

Verizon and Sprint Pros and Cons

Pros
  • Internet
  • You are a bunch of overcharging crooks
  • Customer service
  • Unlimited data plans
  • Proximity of the store to my home
  • Family plan in my budget
Cons
  • Incompetent customer service
  • Customer service
  • Poor service
  • Customer service
  • Run around from sprint
  • No resolution

Verizon and Sprint Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

Verizon and Sprint Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

Verizon and Sprint Latest Reviews

Recent published reviews

This has been a nightmare so I will try to keep it short. Last week I ordered a pair of Airpods Pro. I got a...

Read all 2563 reviews
1

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew...

Read all 1479 reviews

Verizon and Sprint Products and Services

Most reviewed product and services
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (248 reviews)
  • Verizon Account (157 reviews)
  • Sprint Customer Care (218 reviews)
  • Sprint Phone Service (187 reviews)
  • Sprint Phone Plan (101 reviews)