PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
1.6
Verizon
1.7
Sprint
Verizon

Sprint and Verizon Overview

Total reviews 1756 3658
Company responses 0 0
Issues resolved 10 35

Sprint and Verizon Consumer Ratings

Rank
491 out of 2019 in Telecommunications category
422 out of 2019 in Telecommunications category
Customer service
500 in category
437 in category
Billing Practices
476 in category
408 in category
Website
354 in category
378 in category
Reliability
400 in category
307 in category

Sprint and Verizon Rating Details

Customer service
1.3
(721 reviews)
1.4
(1113 reviews)
Reviewer's quote

I was your customer for many years, i have 10 lines with Sprint, this happened once already back in 2016, every month i had to call customer service and spend 6 to 7 hours on the phone, getting transfered put on hold and no one pick up, to the point i was calling every week trying to help Sprint to...

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They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier...

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Billing Practices
1.4
(629 reviews)
1.6
(936 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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I have resisted this because of their shady billing practices, but I finally gave in because I needed the discount. I tried to set it up on the date I needed it to hit, but it only gave me five days as an option. I tried to change it using their automated tool, but the new date it offered me was...

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Website
1.8
(624 reviews)
1.8
(907 reviews)
Reviewer's quote

...Can not access website once abroad. Can not access app online. Can not reach them via any listed phone number...

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...Verizon website was down. Held on with Support forever to reactivate old phone. Tried to find out what I could get for a new phone...

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Reliability
1.5
(623 reviews)
1.7
(769 reviews)
Reviewer's quote

Both your associates Roland helped me solve my problem thank you so much and I am highly satisfied with the service I received tonight

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They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot to add...

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Sprint and Verizon Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Good coverage
  • Internet
  • Good cell coverage
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Customer service
  • Incompetent customer service
  • Poor service

Sprint and Verizon Most Positive Reviews

Top rated reviews
5

I've been a sprint customer for 20 yrs. My name is Joe Rauso and just dealt with the most helpful dedicated sprint...

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5

Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she...

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5

Both your associates Roland helped me solve my problem thank you so much and I am highly satisfied with the service I...

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5

I complain for
FIOS Customer Service:
Nicole, Megan, Kelly, Diana
Billing Department:
Kevin,

Are very incompetents, arrogan...

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Sprint and Verizon Most Critical Reviews

Lowest rated reviews
1

They are snakes period! They will offer new promotions to new customers but the old customers who been loyal are not...

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1

They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot...

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1

I want my channels. Cant access sine July 2. Do you make so much money that you can irritate so many customers. Dish...

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1

I got a jetpack. Returned it within the required time. Verizon account people kept the account alive and started a...

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Sprint and Verizon Latest Reviews

Recent published reviews
No votes

I received a phone call I said hello they hung up I called the number back a man answered. I said you just called my...

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No votes

Customer reps where unhelpful, I asked for supervisor and I was put on hold for more that 55min. He said he would make...

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4.9

Try to call me again tomorrow if I not by my phone trying call again and again until I answer keep trying

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No votes

My concern was resolved after listening to the recording that indicated I had a $36 dollar credit as I overpaid my bill.

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