Sprint vs Verizon: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Sprint

1.5

Verizon

1.7

Sprint

Verizon

Sprint and Verizon Overview

Total reviews

1532

2722

Company responses

Issues resolved

Sprint and Verizon Consumer Ratings

Rank

301 out of 1428 in Telecommunications category

220 out of 1428 in Telecommunications category

Customer service

252 in category

211 in category

Billing Practices

212 in category

178 in category

Website

203 in category

199 in category

Reliability

180 in category

115 in category

Sprint and Verizon Rating Details

Customer service

1.2 (619 reviews)

1.3 (639 reviews)

Reviewer's quote

...They do not provide customer service, they drop the ball..

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...Customer service is brutal and SLOW and never solves the issue..

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Billing Practices

1.3 (543 reviews)

1.5 (543 reviews)

Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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Website

1.8 (535 reviews)

1.8 (515 reviews)

Reviewer's quote

...The website will not let me use the dashboard correctly so I can look at my charges and I have to chat or call in. I have only been with them for 2 months. Every time I have tried to log in, I have to change my password because it says it is not correct...

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...I filled out the deferred payment option and fill out the promissory note to pay 2 weeks from the normal date I received approval and confirmation through website and the email then today on my typical billing date they went ahead and billed anyway. Now my checking account is minus $266 plus Wells Fargo charge me $35 overdraft payment for paying that bill that...

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Reliability

1.5 (536 reviews)

1.7 (369 reviews)

Reviewer's quote

My phone fell and broke beyond repair. I was not under a contract and I provided my own phone. I could not remember my password to my account, I had tried to order a phone on line. When I called Sprint for help, they said I was not the account holder, I had the wrong name and claimed that I...

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Samsung S10E Galaxy phone, drops calls constantly, won't send out more than 8 pictures on FB, 10 second videos sent on messenger are fuzzy and unrecognizable, I have to walk all over the house or outside to hear the person (no, I don't have a metal roof). The run around is unbelievable ! I paid...

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Sprint and Verizon Pros and Cons

Pros

Proximity of the store to my home
Unlimited data plans
Family plan in my budget

Internet
Nada
Coverage area

Cons

Customer service
Run around from sprint
No resolution

Incompetent customer service
Customer service
Poor service

Sprint and Verizon Most Positive Reviews

Top rated reviews

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Sprint and Verizon Most Critical Reviews

Lowest rated reviews

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Sprint and Verizon Latest Reviews

Recent published reviews

3.3

Billing, helped set up payment arrangements

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1.5

Ever since I 'upgraded' to GigaBit connectivity and equipment, my whole house is running SLOWER and the connection is...

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No votes

REP MARJ L. IS A REALLY BAD CUSTOMER SERVICE REP. SHE WAS RUDE AND KEPT ASKING WHY I NEEDED A SUPERVISOR AND REFUSED....

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No votes

Transferring from AT&T to Big Red

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Sprint and Verizon Products and Services

Most reviewed product and services

Sprint Customer Care (235 reviews)
Sprint Phone Service (184 reviews)
Sprint Phone Plan (109 reviews)

Verizon Internet Service (260 reviews)
Verizon Phone Service (247 reviews)
Verizon Customer Care (171 reviews)

How would you compare Sprint vs Verizon?

Customer service

Product or Service Quality

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Mailey Mailey Oct 31, 2017 #1386073

I'm locked into sprint for 18 months. I couldn't leave at this point.

I wanted to leave during my last "visit" to the store but I would lose the value of my trade in phone which was over $200.00 I couldn't even switch phones without losing the value of the trade in.

I am new to Sprint. I will not be a long time customer.

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