Sprint vs Verizon: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

Sprint

1.6

Verizon

1.7

Sprint

Verizon

Sprint and Verizon Overview

Total reviews

1479

2563

Company responses

Issues resolved

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2563 reviews. It is 1084 reviews more than Sprint received since Jul 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sprint customer support team and Verizon customer service.

Sprint and Verizon Consumer Ratings

Rank

252 out of 1945 in Telecommunications category

216 out of 1945 in Telecommunications category

Customer service

255 in category

232 in category

Billing Practices

223 in category

188 in category

Reliability

187 in category

127 in category

According to consumer ratings and reviews, Verizon ranks 36 points higher in the Telecommunications category than Sprint. People gave Sprint 1.2 stars for Customer service criterion in Telecommunications category and it is 309 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 332 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Verizon has a higher rating than Sprint. Regarding Reliability criterion, consumers gave Sprint 1.5 stars and it is 67% greater than other in category. Verizon however was rated 1.7 stars and it is 77% greater than other in category.

Sprint and Verizon Rating Details

Customer service

1.2 (596 reviews)

1.3 (582 reviews)

Reviewer's quote

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew changing would be a nightmare...

Jolean

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company..

PissedConsumer1722751

Billing Practices

1.3 (518 reviews)

1.5 (503 reviews)

Reviewer's quote

...They are going all around Robin Hood's barn with their justifications of why it's a accurate billing. OMG!!!!!..

PissedConsumer1716178

Verizon You have lost our business forever! We can never forgive you for the bad business contract and practices. You lied to us and immediately renege on upon signing my latest contract by removing my favorite channels. Then told you can do that but I can cancel my contract without paying $$$ Your...

Harvey F

Reliability

1.5 (512 reviews)

1.7 (327 reviews)

Reviewer's quote

I am thoroughly disgusted with the customer service department. They require attention, in that I spent 42 minutes on hold requesting the help of a supervisor to extended a date of payment arrangement because I am bi weekly paid. The service was interrupted and I have been a customer since 2002....

Kim G

Went in the store sat there for 20 min, no one spoke to me, 2 people walked in and there store employees went right up to them and signed them in to wait for service, this is absolutely absurd, and disrespectful

Larry

Sprint and Verizon Pros and Cons

Pros

Unlimited data plans
Proximity of the store to my home
Family plan in my budget

Internet
You are a bunch of overcharging crooks
Customer service

Cons

Customer service
Run around from sprint
No resolution

Incompetent customer service
Customer service
Poor service

Sprint and Verizon Most Positive Reviews

Top rated reviews

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

Sprint and Verizon Most Critical Reviews

Lowest rated reviews

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

Sprint and Verizon Latest Reviews

Recent published reviews

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew...

Read all 1479 reviews

This has been a nightmare so I will try to keep it short. Last week I ordered a pair of Airpods Pro. I got a...

Read all 2563 reviews

Sprint and Verizon Products and Services

Most reviewed product and services

Sprint Customer Care (218 reviews)
Sprint Phone Service (187 reviews)
Sprint Phone Plan (101 reviews)

Verizon Internet Service (262 reviews)
Verizon Phone Service (248 reviews)
Verizon Account (157 reviews)

How would you compare Sprint vs Verizon?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Mailey Mailey Oct 31, 2017 #1386073

I'm locked into sprint for 18 months. I couldn't leave at this point.

I wanted to leave during my last "visit" to the store but I would lose the value of my trade in phone which was over $200.00 I couldn't even switch phones without losing the value of the trade in.

I am new to Sprint. I will not be a long time customer.

0 0