PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
1.6
Verizon
1.7
Sprint
Verizon

Sprint and Verizon Overview

Total reviews 1715 2847
Company responses 0 0
Issues resolved 9 20

Sprint and Verizon Consumer Ratings

Rank
301 out of 1429 in Telecommunications category
255 out of 1429 in Telecommunications category
Customer service
279 in category
246 in category
Billing Practices
257 in category
220 in category
Reliability
209 in category
145 in category
Website
219 in category
220 in category

Sprint and Verizon Rating Details

Customer service
1.2 (700 reviews)
1.3 (719 reviews)
Reviewer's quote

...BTW if you call customer service more than likely you will be transfered to someone in the Philippines that barely speaks English..

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No customer service what so ever !! Our next available appointment is January 16, 2021 - 8 to 5. I received a call on January 16th @ 10:00am from the dispather, requesting to have service moved to January 17, 2021. Granted, the dispatcher was very nice, and I appreciated the tech's delay, This has...

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Billing Practices
1.4 (614 reviews)
1.5 (605 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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Reliability
1.5 (605 reviews)
1.7 (441 reviews)
Reviewer's quote

Still unresolved after speaking to a bunch of IDIOTS who dont LISTEN to the actual problem

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I just spent over 8 hours on the phone with them this week, to add a line and change my phone. 8 HOURS!my wife had to take over to get it done, and they totally ripped her off. we are told on the phone that our new bill is $109 but on line it says $175 and when i called they assured me it was only...

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Website
1.8 (603 reviews)
1.8 (583 reviews)
Reviewer's quote

...Can not access website once abroad. Can not access app online. Can not reach them via any listed phone number...

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...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Sprint and Verizon Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Internet
  • Customer service
  • Coverage area
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Customer service
  • Incompetent customer service
  • Poor service

Sprint and Verizon Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Sprint and Verizon Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Sprint and Verizon Latest Reviews

Recent published reviews
1

Still unresolved after speaking to a bunch of IDIOTS who dont LISTEN to the actual problem

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1

I have been waiting since April to have a landline installed.
My first appointment was made in April, first availability...

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1

During activation she totally deactivated my phone and now I cant contact anyone

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No votes

I have been using AOL since the 80's The news articles on AOl people are posting things are getting so violent, I am afr...

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Sprint and Verizon Products and Services

Most reviewed product and services
  • Sprint Phone Service (187 reviews)
  • Sprint Phone Plan (112 reviews)
  • Sprint Mobile Phone Service (73 reviews)
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (251 reviews)
  • Verizon Bundle (145 reviews)