Sprint vs Tracfone

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Sprint

Telecommunications
  • 2 ISSUES RESOLVED
  • 956 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $700 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Family plan in my budget 6
  • Proximity of the store to my home 5
  • Unlimited data plans 5
  • Customer service 4
  • When i could block numbers 4

Customers don't like

  • Customer service37
  • Run around from sprint18
  • Given the runaround13
  • Escalation department rudeness11
  • Unprofessional manager10

Products by Sprint

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Tracfone

Telecommunications
  • 10 ISSUES RESOLVED
  • 944 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $735 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • No contract 11
  • Cost when i used very few minutes 10
  • Good service for years 10
  • Price 10
  • Having the same phone number 7

Customers don't like

  • Poor customer service20
  • Untrained call centers13
  • Rude customer service people11
  • Customer service10
  • Service while trying add minutes7

Products by Tracfone

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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