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Sprint

Telecommunications
  • 4 ISSUES RESOLVED
  • 1157 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $863 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Unlimited data plans 6
  • Family plan in my budget 6
  • Proximity of the store to my home 5
  • When i could block numbers 4
  • Customer service 4

Customers don't like

  • Customer service18
  • Run around from sprint7
  • Unprofessional manager6
  • No resolution6
  • Escalation department rudeness5
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Tracfone

Telecommunications
  • 15 ISSUES RESOLVED
  • 1072 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $426 AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • No contract 12
  • Price 11
  • Good service for years 11
  • Cost when i used very few minutes 11
  • Having the same phone number 7

Customers don't like

  • Poor customer service12
  • Untrained call centers8
  • Nonresponsive5
  • No resolution to my problem5
  • Worst customer service ever3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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