PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
Sprint

Tmobile and Sprint Overview

Total reviews 1272 1676
Company responses 0 0
Issues resolved 9 9

Tmobile and Sprint Consumer Ratings

Rank
253 out of 1460 in Telecommunications category
290 out of 1460 in Telecommunications category
Customer service
211 in category
271 in category
Website
179 in category
217 in category
Reliability
186 in category
211 in category
Diversity of Products or Services
133 in category
138 in category

Tmobile and Sprint Rating Details

Customer service
1.4 (364 reviews)
1.2 (687 reviews)
Reviewer's quote

...the Philippines (supervisor) who cut me off after 1+39 total on the line waiting to speak to an agent and with the agent as well! Even getting to talk to a customer service agent took 58:35! Tina had good customer service, but Kim (male) cut me off when I asked for a U. S. representative! (to set the record: I am a notch below age...

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Horrible customer service 3 people with no satisfied service..

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Website
2 (326 reviews)
1.8 (589 reviews)
Reviewer's quote

I lost my phone went on the website it told me to call800937****. I did so after talking to someone I couldnt understand I asked Anna to repeat slower. She sent me to another dept that was the wrong one...

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...Can not access website once abroad. Can not access app online. Can not reach them via any listed phone number...

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Reliability
1.6 (316 reviews)
1.5 (595 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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I have been a Sprint consumer for 25 years. Staying mostly because if I had an issue they would go out their way to resolve things efficiently. Not anymore. Recently I have been surcharged for multiple things such as phones that are owned for years now are being billed as not and demands for...

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Diversity of Products or Services
2 (312 reviews)
2 (580 reviews)
Reviewer's quote

...Now almost 3 months, called customer services many times, went to stores 3 times, cancelled old bills but still get new one..

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Just so you are aware I don't just add on international services to my phone just when i go away it is apart of my monthly bill since i became a sprint customer! I have done everything asked of me and still my sprint plan failed me yet again. I am completely annoyed and disappointed in my plan! I...

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Tmobile and Sprint Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Run around from sprint
  • No resolution

Tmobile and Sprint Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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Tmobile and Sprint Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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Tmobile and Sprint Latest Reviews

Recent published reviews
1

I put $ on my prepaid t-mobile card. It's gone I Want to know where it went ..... I want my $ back..

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1

Horrible customer service
3 people with no satisfied service

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1.7

I had purchased a new 2019 Ford F-150 to participate in Veteran events, VFW, etc. Without telling me what a "Sprint Driv...

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1

I cant contact customer care cant get anyone to pick up I am having a hard time paying my bill I am thinking about...

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Tmobile and Sprint Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (121 reviews)
  • Tmobile Mobile Phone Service (48 reviews)
  • Sprint Phone Service (187 reviews)
  • Sprint Phone Plan (112 reviews)
  • Sprint Mobile Phone Service (73 reviews)