Tmobile vs Sprint
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Customers like
- Plans 7
- Not much to like 7
- Pricing of the plans 6
- Sales representative 4
- Price 4
Customers don't like
- Customer support10
- Service9
- Customer service6
- Billing6
- Deceptive billing5
Products by Tmobile
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Customers like
- Unlimited data plans 6
- Family plan in my budget 6
- Proximity of the store to my home 5
- When i could block numbers 4
- Customer service 4
Customers don't like
- Customer service18
- Run around from sprint7
- Unprofessional manager6
- No resolution6
- Escalation department rudeness5
Products by Sprint
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Discussion
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I have been a loyal sprint client for the last 14 years.I figure I have spent over $42,000.00 with this company.
I have been on the phone getting bounced around from dept to dept trying to up grade the 4 phones I have on my account. I have had one rep help me named Jenny, but after that, nothing. I need to still get my phones up graded as they are all over 2 years old and its time.
I need resolution to this now!!!!Maybe it's time to leave sprint and look for another company that cares about long term customers.