PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TMobile and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TMobile
1.7
Sprint
1.6
TMobile
Sprint

TMobile and Sprint Overview

Total reviews 2022 1756
Company responses 0 0
Issues resolved 21 10

TMobile and Sprint Consumer Ratings

Rank
426 out of 2019 in Telecommunications category
491 out of 2019 in Telecommunications category
Customer service
395 in category
499 in category
Product or Service Quality
363 in category
384 in category
Reliability
369 in category
399 in category
Website
329 in category
354 in category

TMobile and Sprint Rating Details

Customer service
1.4
(704 reviews)
1.3
(721 reviews)
Reviewer's quote

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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I was your customer for many years, i have 10 lines with Sprint, this happened once already back in 2016, every month i had to call customer service and spend 6 to 7 hours on the phone, getting transfered put on hold and no one pick up, to the point i was calling every week trying to help Sprint to...

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Product or Service Quality
1.7
(631 reviews)
1.6
(617 reviews)
Reviewer's quote

...Instead, they called tmobile customer service, gave me the phone and I was stuck filing a claim instead of doing it later when I returned home. Then we get the new phone and you can't activate the Sim through automation. After several tries, I finally reached someone in a different country...

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Both your associates Roland helped me solve my problem thank you so much and I am highly satisfied with the service I received tonight..

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Reliability
1.6
(628 reviews)
1.5
(623 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Try to call me again tomorrow if I not by my phone trying call again and again until I answer keep trying

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Website
1.9
(625 reviews)
1.8
(624 reviews)
Reviewer's quote

...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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...Can not access website once abroad. Can not access app online. Can not reach them via any listed phone number...

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TMobile and Sprint Pros and Cons

Pros
  • Pricing of the plans
  • No pros
  • Price
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Run around from sprint
  • No resolution

TMobile and Sprint Most Positive Reviews

Top rated reviews
5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

I've been a sprint customer for 20 yrs. My name is Joe Rauso and just dealt with the most helpful dedicated sprint...

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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5

Both your associates Roland helped me solve my problem thank you so much and I am highly satisfied with the service I...

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TMobile and Sprint Most Critical Reviews

Lowest rated reviews
1

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&am...

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1

They are snakes period! They will offer new promotions to new customers but the old customers who been loyal are not...

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1

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was...

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1

I want my channels. Cant access sine July 2. Do you make so much money that you can irritate so many customers. Dish...

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TMobile and Sprint Latest Reviews

Recent published reviews
No votes

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's...

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No votes

I received a phone call I said hello they hung up I called the number back a man answered. I said you just called my...

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2.3

GetMy college kid's phone stopped charging and wouldn't turn on. I was on vacation. The prompt on the tmobile site told...

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4.9

Try to call me again tomorrow if I not by my phone trying call again and again until I answer keep trying

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