PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
Sprint

Tmobile and Sprint Overview

Total reviews
1229
1479
Company responses
0
0
Issues resolved
5
8

Sprint was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1479 reviews. It is 250 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sprint customer support team than with Tmobile customer service.

Tmobile and Sprint Consumer Ratings

Rank
220 out of 1946 in Telecommunications category
253 out of 1946 in Telecommunications category
Customer service
183 in category
255 in category
Website
128 in category
198 in category
Reliability
149 in category
186 in category

According to consumer ratings and reviews, Tmobile ranks 33 points higher in the Telecommunications category than Sprint. People gave Tmobile 1.4 stars for Customer service criterion in Telecommunications category and it is 381 points higher than the worst rated brand in this category. At the same time, Sprint was rated 1.2 stars for Customer service criterion in this category and it is 309 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Tmobile has a higher rating than Sprint. Regarding Reliability criterion, consumers gave Tmobile 1.6 stars and it is 74% greater than other in category. Sprint however was rated 1.5 stars and it is 67% greater than other in category.

Tmobile and Sprint Rating Details

Customer service
1.4 (338 reviews)
1.2 (596 reviews)
Reviewer's quote

...I have keep contact customer service and request unlock request it and back and forward many time until Sep 14. last commination got unlock the promise then I paid for last bill $122. 51 and tell them make sure not own you any money and cancel my service...

yat c

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew changing would be a nightmare...

Jolean
Website
2 (301 reviews)
1.8 (511 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

OF COMPUTER EXPERIENCE AGGRAVATES ME!!! IF YOU KNOW THE ADDRESS OF THAT WEBSITE, PLEASE ADVISE ME! THE COMPLAINT I POSTED, WHICH APPEARED AT THE TOP OF THE LIST OF COMPLAINTS WHEN I HIT SUBMIT, IS LISTED BELOW!...

Karen V
Reliability
1.6 (295 reviews)
1.5 (512 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

I am thoroughly disgusted with the customer service department. They require attention, in that I spent 42 minutes on hold requesting the help of a supervisor to extended a date of payment arrangement because I am bi weekly paid. The service was interrupted and I have been a customer since 2002....

Kim G

Tmobile and Sprint Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Unlimited data plans
  • Proximity of the store to my home
  • Family plan in my budget
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Run around from sprint
  • No resolution

Tmobile and Sprint Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

Tmobile and Sprint Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

Tmobile and Sprint Latest Reviews

Recent published reviews
2.5

Dear Mr/ Miss
I use T Mobile service about 2 years and request return CellSpot device Sep 1 and cancel service . I have t...

Read all 1229 reviews
1

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew...

Read all 1479 reviews

Tmobile and Sprint Products and Services

Most reviewed product and services
  • Tmobile Phone Service (204 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)
  • Sprint Customer Care (218 reviews)
  • Sprint Phone Service (187 reviews)
  • Sprint Phone Plan (101 reviews)