PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
Tmobile

Sprint and Tmobile Overview

Total reviews
1491
1231
Company responses
0
0
Issues resolved
8
6

Sprint was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1491 reviews. It is 260 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sprint customer support team than with Tmobile customer service.

Sprint and Tmobile Consumer Ratings

Rank
253 out of 1908 in Telecommunications category
221 out of 1908 in Telecommunications category
Customer service
255 in category
184 in category
Billing Practices
217 in category
147 in category
Reliability
183 in category
152 in category

According to consumer ratings and reviews, Tmobile ranks 32 points higher in the Telecommunications category than Sprint. People gave Sprint 1.2 stars for Customer service criterion in Telecommunications category and it is 315 points higher than the worst rated brand in this category. At the same time, Tmobile was rated 1.4 stars for Customer service criterion in this category and it is 386 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Tmobile has a higher rating than Sprint. Regarding Reliability criterion, consumers gave Sprint 1.5 stars and it is 68% greater than other in category. Tmobile however was rated 1.6 stars and it is 73% greater than other in category.

Sprint and Tmobile Rating Details

Customer service
1.2 (598 reviews)
1.4 (340 reviews)
Reviewer's quote

...CUSTOMER SERVICE IS GARBAGE. I HAVE TO SPEAK TO 3 OR 4 PEOPLE BEFORE I GET SOMEONE WITH COMMON SENSE:sarcastic: BEEN WE SPRINT FOR 17 YEARS. I AM BOUT OT DIVORCE Y'ALL A@$$#$..

PissedConsumer1750718

...It is so unbelieveable how t-mobile think this sort substandard customer service is acceptance. I am completely frustrated!! There should be a law against treating paying customer this way..

Debra W
Billing Practices
1.3 (521 reviews)
1.6 (287 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

PissedConsumer1413407

then they started billing it in partial payments and charging me late fees, and not giving me the discount. I spent 90 minutes on the phone with a rep, and after I made multiple requests to speak with his supervisor and getting increasingly frustrated, I got the supervisor who straightened things...

John C
Reliability
1.5 (517 reviews)
1.6 (296 reviews)
Reviewer's quote

If you ever have an issue good luck talking to a real person. Then they sent you letters with numbers that are no good.

PissedConsumer1760315

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

Sprint and Tmobile Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Customer service
  • Customer support
  • Service

Sprint and Tmobile Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

Sprint and Tmobile Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

Sprint and Tmobile Latest Reviews

Recent published reviews
1

If you ever have an issue good luck talking to a real person. Then they sent you letters with numbers that are no good.

Read all 1491 reviews
1

I'm currently without mobile service because tmobile will not unlock my phone. I've been with t-mobile for many years...

Read all 1231 reviews

Sprint and Tmobile Products and Services

Most reviewed product and services
  • Sprint Customer Care (220 reviews)
  • Sprint Phone Service (189 reviews)
  • Sprint Phone Plan (103 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)