PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and TMobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
1.6
TMobile
1.7
Sprint
TMobile

Sprint and TMobile Overview

Total reviews 1756 2022
Company responses 0 0
Issues resolved 10 21

Sprint and TMobile Consumer Ratings

Rank
491 out of 2019 in Telecommunications category
426 out of 2019 in Telecommunications category
Customer service
499 in category
395 in category
Billing Practices
475 in category
375 in category
Website
354 in category
329 in category
Reliability
399 in category
369 in category

Sprint and TMobile Rating Details

Customer service
1.3
(721 reviews)
1.4
(704 reviews)
Reviewer's quote

I was your customer for many years, i have 10 lines with Sprint, this happened once already back in 2016, every month i had to call customer service and spend 6 to 7 hours on the phone, getting transfered put on hold and no one pick up, to the point i was calling every week trying to help Sprint to...

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My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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Billing Practices
1.4
(629 reviews)
1.6
(623 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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...I'm very disturbed about your practices and I will let everyone I know how you treat your customers. I haven't had T Mobile for three months, and you want to charge me for something that was your fault. Not happening use T..

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Website
1.8
(624 reviews)
1.9
(625 reviews)
Reviewer's quote

...Can not access website once abroad. Can not access app online. Can not reach them via any listed phone number...

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...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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Reliability
1.5
(623 reviews)
1.6
(628 reviews)
Reviewer's quote

Both your associates Roland helped me solve my problem thank you so much and I am highly satisfied with the service I received tonight

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I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Sprint and TMobile Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Pricing of the plans
  • No pros
  • Price
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Customer service
  • Customer support
  • Service

Sprint and TMobile Most Positive Reviews

Top rated reviews
5

I've been a sprint customer for 20 yrs. My name is Joe Rauso and just dealt with the most helpful dedicated sprint...

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5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

Both your associates Roland helped me solve my problem thank you so much and I am highly satisfied with the service I...

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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Sprint and TMobile Most Critical Reviews

Lowest rated reviews
1

They are snakes period! They will offer new promotions to new customers but the old customers who been loyal are not...

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1

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&am...

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1

I want my channels. Cant access sine July 2. Do you make so much money that you can irritate so many customers. Dish...

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1

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was...

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Sprint and TMobile Latest Reviews

Recent published reviews
No votes

I received a phone call I said hello they hung up I called the number back a man answered. I said you just called my...

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No votes

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's...

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4.9

Try to call me again tomorrow if I not by my phone trying call again and again until I answer keep trying

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2.3

GetMy college kid's phone stopped charging and wouldn't turn on. I was on vacation. The prompt on the tmobile site told...

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