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Sprint

Telecommunications
  • 3 ISSUES RESOLVED
  • 1081 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $869 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Family plan in my budget 6
  • Proximity of the store to my home 5
  • Unlimited data plans 5
  • Customer service 4
  • When i could block numbers 4

Customers don't like

  • Customer service16
  • Run around from sprint7
  • No resolution6
  • Unprofessional manager6
  • Escalation department rudeness5
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Tmobile

Telecommunications
  • 4 ISSUES RESOLVED
  • 1049 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $858 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Plans 7
  • Not much to like 6
  • Pricing of the plans 6
  • Price 4
  • Sales representative 4

Customers don't like

  • Customer support9
  • Service9
  • Billing6
  • Coverage5
  • Customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Apollo Beach, Florida, United States #1340548

I have been a loyal sprint client for the last 14 years.I figure I have spent over $42,000.00 with this company.

I have been on the phone getting bounced around from dept to dept trying to up grade the 4 phones I have on my account. I have had one rep help me named Jenny, but after that, nothing. I need to still get my phones up graded as they are all over 2 years old and its time.

I need resolution to this now!!!!Maybe it's time to leave sprint and look for another company that cares about long term customers.