PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
Tmobile

Sprint and Tmobile Overview

Total reviews
1479
1229
Company responses
0
0
Issues resolved
8
5

Sprint was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1479 reviews. It is 250 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sprint customer support team than with Tmobile customer service.

Sprint and Tmobile Consumer Ratings

Rank
253 out of 1946 in Telecommunications category
220 out of 1946 in Telecommunications category
Customer service
256 in category
186 in category
Billing Practices
222 in category
150 in category
Reliability
188 in category
150 in category

According to consumer ratings and reviews, Tmobile ranks 33 points higher in the Telecommunications category than Sprint. People gave Sprint 1.2 stars for Customer service criterion in Telecommunications category and it is 309 points higher than the worst rated brand in this category. At the same time, Tmobile was rated 1.4 stars for Customer service criterion in this category and it is 379 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Tmobile has a higher rating than Sprint. Regarding Reliability criterion, consumers gave Sprint 1.5 stars and it is 67% greater than other in category. Tmobile however was rated 1.6 stars and it is 73% greater than other in category.

Sprint and Tmobile Rating Details

Customer service
1.2 (596 reviews)
1.4 (338 reviews)
Reviewer's quote

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew changing would be a nightmare...

Jolean

...I have keep contact customer service and request unlock request it and back and forward many time until Sep 14. last commination got unlock the promise then I paid for last bill $122. 51 and tell them make sure not own you any money and cancel my service...

yat c
Billing Practices
1.3 (518 reviews)
1.6 (286 reviews)
Reviewer's quote

...They are going all around Robin Hood's barn with their justifications of why it's a accurate billing. OMG!!!!!..

PissedConsumer1716178

then they started billing it in partial payments and charging me late fees, and not giving me the discount. I spent 90 minutes on the phone with a rep, and after I made multiple requests to speak with his supervisor and getting increasingly frustrated, I got the supervisor who straightened things...

John C
Reliability
1.5 (512 reviews)
1.6 (295 reviews)
Reviewer's quote

I am thoroughly disgusted with the customer service department. They require attention, in that I spent 42 minutes on hold requesting the help of a supervisor to extended a date of payment arrangement because I am bi weekly paid. The service was interrupted and I have been a customer since 2002....

Kim G

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

Sprint and Tmobile Pros and Cons

Pros
  • Unlimited data plans
  • Proximity of the store to my home
  • Family plan in my budget
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Customer service
  • Customer support
  • Service

Sprint and Tmobile Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

Sprint and Tmobile Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

Sprint and Tmobile Latest Reviews

Recent published reviews
1

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew...

Read all 1479 reviews
2.5

Dear Mr/ Miss
I use T Mobile service about 2 years and request return CellSpot device Sep 1 and cancel service . I have t...

Read all 1229 reviews

Sprint and Tmobile Products and Services

Most reviewed product and services
  • Sprint Customer Care (218 reviews)
  • Sprint Phone Service (187 reviews)
  • Sprint Phone Plan (101 reviews)
  • Tmobile Phone Service (204 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)