PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
Tmobile

Sprint and Tmobile Overview

Total reviews
1548
1244
Company responses
0
0
Issues resolved
9
6

Sprint and Tmobile Consumer Ratings

Rank
308 out of 1424 in Telecommunications category
221 out of 1424 in Telecommunications category
Customer service
258 in category
194 in category
Billing Practices
225 in category
159 in category
Reliability
193 in category
161 in category
Website
211 in category
129 in category

Sprint and Tmobile Rating Details

Customer service
1.2 (631 reviews)
1.4 (348 reviews)
Reviewer's quote

...Customer service can put a note on the acct stating that we can by pass and you can the balance for the leased phone and then we can do an upgrade...

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...I’m paying too much money with tmobile for my concerns to be disregarded and have horrible customer service ..

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Billing Practices
1.3 (553 reviews)
1.6 (294 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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then they started billing it in partial payments and charging me late fees, and not giving me the discount. I spent 90 minutes on the phone with a rep, and after I made multiple requests to speak with his supervisor and getting increasingly frustrated, I got the supervisor who straightened things...

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Reliability
1.5 (546 reviews)
1.6 (301 reviews)
Reviewer's quote

Poor customer service,reception sucks in rural areas and was told by a customer service representative that I would get my deposit back within 24 business hours after they received the product back and they received the product and still haven't gave me back my deposit

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I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Website
1.8 (545 reviews)
2 (310 reviews)
Reviewer's quote

...The website will not let me use the dashboard correctly so I can look at my charges and I have to chat or call in. I have only been with them for 2 months. Every time I have tried to log in, I have to change my password because it says it is not correct...

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Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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Sprint and Tmobile Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Customer service
  • Customer support
  • Service

Sprint and Tmobile Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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Sprint and Tmobile Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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Sprint and Tmobile Latest Reviews

Recent published reviews
1

Rep#1 : I am due an upgrade. Phone does not work. Owe 178 to clear the lease on the phone. Cannot get an upgrade because...

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1.7

I changed from Verizon to T Mobile about 7 months ago and it was a very bad mistake! The reception, even along major...

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No votes

I just wanna cancel this number

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1.8

For last two weeks our cell service is totally screwed up. Phone rings once or twice and hangs up or goes to voice mail...

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Sprint and Tmobile Products and Services

Most reviewed product and services
  • Sprint Customer Care (235 reviews)
  • Sprint Phone Service (184 reviews)
  • Sprint Phone Plan (109 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (113 reviews)