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Spirit Airlines

Transport
  • 4 ISSUES RESOLVED
  • 444 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $829 AVERAGE LOSS
1.5
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • All other experiences prior to this flight 3
  • Plane did not crash 2
  • Cheap flight 1
  • Plane did not go down in flames 1
  • Flight attendants are always very nice 1

Customers don't like

  • Horrible customer service8
  • Poor customer service7
  • Carry-on charge6
  • Unprofessional staff6
  • Refuse to refund6
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Virgin America

Transport
  • 0 ISSUES RESOLVED
  • 57 TOTAL REVIEWS
  • $15.2K CLAIMED LOSSES
  • $722 AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Flight 1

Customers don't like

  • Flight change denial2
  • Customer service2
  • Fail adverstising1
  • Resolution of problems1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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