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Spirit Airlines

Transport
  • 4 ISSUES RESOLVED
  • 437 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $833 AVERAGE LOSS
1.5
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Plane did not crash 2
  • All other experiences prior to this flight 2
  • Big seats 1
  • Flight attendants are always very nice 1
  • Cheap flight 1

Customers don't like

  • Horrible customer service8
  • Carry-on charge6
  • Poor customer service6
  • Refuse to refund6
  • Unprofessional staff6
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Us Airways

Transport
  • 1 ISSUES RESOLVED
  • 466 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.4
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Flight schedule 3
  • Hourly shuttles 2
  • Some personal interactions 1

Customers don't like

  • Misinformation5
  • Length of time on hold5
  • Customer service4
  • Service4
  • Rude staff4

Products by Us Airways

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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