PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Spirit Airlines

United Airlines and Spirit Airlines Overview

Total reviews
813
787
Company responses
0
0
Issues resolved
6
6

United Airlines and Spirit Airlines Consumer Ratings

Rank
92 out of 435 in Transport category
122 out of 435 in Transport category
Customer service
79 in category
78 in category
Website
60 in category
115 in category
Exchange, Refund and Cancellation Policy
75 in category
83 in category
Price Affordability
85 in category
84 in category

United Airlines and Spirit Airlines Rating Details

Customer service
1.2 (202 reviews)
1.2 (229 reviews)
Reviewer's quote

...Extremely poor customer service..

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...me wait in line causing me to miss my flight! I was charged to get a new flight and was only offered the option for a flight the next day! This is horrible customer service. I am incredibly disappointed and should have chosen a different airline that would not have done this. I should receive a refund for the extra charge and a discount for the...

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Website
2 (173 reviews)
1.5 (194 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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Exchange, Refund and Cancellation Policy
1.3 (173 reviews)
1.2 (191 reviews)
Reviewer's quote

...Now my sister booked separately on the same flight got a cash refund because she let the airline cancel her flight. I dont need a credit. I need a refund...

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The counter agents and supervisor were not going to do anything for us and I had to fight and demanded a full refund. They would not help us with trying to get our luggage back to MN or do anything for us besides tell us if he only put his mask on we would be on the plane with our luggage. I asked...

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Price Affordability
2 (157 reviews)
2.1 (183 reviews)
Reviewer's quote

...rless , I complained to her about the whole issue , and how I paid almost 500 $ for this ticket while I usually take Frontier airlines for less than Half this price and I never have as such as big issue with them . The lady said , its not the airline fault and its the government fault some how . When I asked her at least compensate part of the ticket ...

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...Then they don't let you book another reservation at the same price. They always upcharge you. I'll never fly them again..

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United Airlines and Spirit Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • No pros
  • Cheap flight
  • Cheap
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund

United Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

I postponed my flight to MI because of the Coronavirus.

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5

I need to cancel my flight my work contract was extended.

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United Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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United Airlines and Spirit Airlines Latest Reviews

Recent published reviews
1.7

I'm tired of typing on24 hour chat line I put my tracking number for updates on my African gray parrot that was shipped...

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No votes

My husband is traveling this morning and the had him over paid he paid on a card and the machine said it was declined...

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1

I was calling to check status of my 6/19/20 flight from BOM to CMH, since government of India extended ban on...

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1.7

Everyone has to wear them on the plane? This is proof that the sheep are running Cooperate America.

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United Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (362 reviews)
  • United Airlines Customer Care (71 reviews)
  • United Airlines Flight Booking (53 reviews)
  • Spirit Airlines Flight (253 reviews)
  • Spirit Airlines Flight Booking (53 reviews)
  • Spirit Airlines Customer Care (50 reviews)