United Airlines vs Spirit Airlines: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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United Airlines

1.6

Spirit Airlines

1.4

United Airlines

Spirit Airlines

United Airlines and Spirit Airlines Overview

Total reviews

791

609

Company responses

Issues resolved

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 791 reviews. It is 182 reviews more than Spirit Airlines received since Jul 18, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with United Airlines customer support team and Spirit Airlines customer service.

United Airlines and Spirit Airlines Consumer Ratings

Rank

85 out of 572 in Transport category

112 out of 572 in Transport category

Customer service

64 in category

65 in category

Staff

71 in category

73 in category

Website

69 in category

95 in category

According to consumer ratings and reviews, United Airlines ranks 27 points higher in the Transport category than Spirit Airlines. People gave United Airlines 1.2 stars for Customer service criterion in Transport category and it is 128 points higher than the worst rated brand in this category. At the same time, Spirit Airlines was rated 1.2 stars for Customer service criterion in this category and it is 127 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that United Airlines has a higher rating than Spirit Airlines. Regarding Website criterion, consumers gave United Airlines 2 stars and it is 64% greater than other in category. Spirit Airlines however was rated 1.6 stars and it is 51% greater than other in category.

United Airlines and Spirit Airlines Rating Details

Customer service

1.2 (194 reviews)

1.2 (185 reviews)

Reviewer's quote

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D

...Spirit Airlines sucks and their customer service is even worse. Pay a little more and fly with another airline, you truly get what you pay for. I want a credit for the missed flight..

Shatonya

Staff

1.5 (182 reviews)

1.4 (169 reviews)

Reviewer's quote

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

That's because it took Spirit 2 WEEKS to respond to me! And then blamed the reason for the delay on weather! You're an airline for goodness sake! You should staff appropriately to handle that! Clearly they didn't even read or care about my situation - but only spouted back Spirit's refund policy,...

Joel C

Website

2 (166 reviews)

1.6 (155 reviews)

Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C

...website said refundable within 24 hours. Agent said yes then supervisor said no. Thinking about going to small claims..

Frieda W