PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Spirit Airlines

United Airlines and Spirit Airlines Overview

Total reviews 833 964
Company responses 0 0
Issues resolved 6 7

United Airlines and Spirit Airlines Consumer Ratings

Rank
103 out of 432 in Transport category
120 out of 432 in Transport category
Customer service
88 in category
No votes
Exchange, Refund and Cancellation Policy
73 in category
No votes
Website
62 in category
No votes
Price Affordability
97 in category
No votes

United Airlines and Spirit Airlines Rating Details

Customer service
1.3 (209 reviews)
No votes
Reviewer's quote

...I talked to the United Airlines customer service/refund department on May 22, 2020. I was told to wait 30 days for a refund. I waited more than 30 days but unfortunately, nothing reached to my bank account...

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...Spirit airlines, in addition to it's customer service which is located in South Africa, claims that they can not issue a credit/ refund and they have no account of me calling in. Few areas of concern: 1. Our U...

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Exchange, Refund and Cancellation Policy
1.4 (179 reviews)
No votes
Reviewer's quote

I was to get a refund for a unused part of a ticket not used because of the covid-19. They initially gave it to the original booking agent who was paid before. The next day I was contacted by United and issued the proper refund THANK YOU for your help in this matter..

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...I did anyway and was promised a 350 refund for the mix up missed flight..

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Website
2 (176 reviews)
No votes
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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...Want to cancel $9 club membership, information on website is not correct, unable to do so online and unable to reach company through automated system..

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Price Affordability
2.1 (161 reviews)
No votes
Reviewer's quote

...The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier's control (e. g. , a result of government restrictions)...

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...I got credited back just a little bit money to Book a more expensive price. Im not going to hurt you guys on this survey..

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United Airlines and Spirit Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • Cheap flight
  • Cheap
  • No pros
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Horrible customer service
  • Refuse to refund
  • Poorly resolved customer concerns

United Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

I postponed my flight to MI because of the Coronavirus.

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5

I need to cancel my flight my work contract was extended.

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United Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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United Airlines and Spirit Airlines Latest Reviews

Recent published reviews
No votes

I'm trying to get refunded for my flight from Lufthansa and I need some confirmation from United Airlines that i wasn't...

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No votes

7 hours waiting in the airport, because no change flights notification, wrong e-mail address used, baggage charges...

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1

United threw a couple off the plane because their 2yr old was crying and wouldn't wear a mask and even though the dad...

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No votes

They changed my flight and when I call only offered me a $50 credit. I had to cancel my vacation to find another...

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United Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (368 reviews)
  • United Airlines Flight Booking (54 reviews)
  • United Airlines Baggage Policy (47 reviews)
  • Spirit Airlines Flight (278 reviews)
  • Spirit Airlines Flight Booking (55 reviews)
  • Spirit Airlines Baggage Policy (42 reviews)