PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Spirit Airlines

United Airlines and Spirit Airlines Overview

Total reviews
790
584
Company responses
0
0
Issues resolved
5
6

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 790 reviews. It is 206 reviews more than Spirit Airlines received since Jul 18, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with United Airlines customer support team and Spirit Airlines customer service.

United Airlines and Spirit Airlines Consumer Ratings

Rank
81 out of 620 in Transport category
112 out of 620 in Transport category
Customer service
65 in category
64 in category
Staff
70 in category
72 in category
Website
69 in category
93 in category

According to consumer ratings and reviews, United Airlines ranks 31 points higher in the Transport category than Spirit Airlines. People gave United Airlines 1.2 stars for Customer service criterion in Transport category and it is 126 points higher than the worst rated brand in this category. At the same time, Spirit Airlines was rated 1.2 stars for Customer service criterion in this category and it is 127 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that United Airlines has a higher rating than Spirit Airlines. Regarding Website criterion, consumers gave United Airlines 2 stars and it is 64% greater than other in category. Spirit Airlines however was rated 1.6 stars and it is 51% greater than other in category.

United Airlines and Spirit Airlines Rating Details

Customer service
1.2 (193 reviews)
1.2 (178 reviews)
Reviewer's quote

Flew first class. No entertainment system. No pillows. No blankets. No champagne for mimosas. Wrong decalration forms filled out. Horrible food. Who serves salmon???

Stuart D

...not check in and had to call customer service. Took over an hour to talk to a real human. Then she had an attitude...

Michaela T
Staff
1.5 (182 reviews)
1.4 (162 reviews)
Reviewer's quote

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

That's because it took Spirit 2 WEEKS to respond to me! And then blamed the reason for the delay on weather! You're an airline for goodness sake! You should staff appropriately to handle that! Clearly they didn't even read or care about my situation - but only spouted back Spirit's refund policy,...

Joel C
Website
2 (166 reviews)
1.6 (148 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C

...website said refundable within 24 hours. Agent said yes then supervisor said no. Thinking about going to small claims..

Frieda W

United Airlines and Spirit Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • No pros
  • Cheap flight
  • Flight attendants are always very nice
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Horrible customer service
  • Refuse to refund
  • Unprofessional organization

United Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

United Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

United Airlines and Spirit Airlines Latest Reviews

Recent published reviews
2.4

United, you lost my luggage in August 2019 and haven’t been able to find it! The United First Class flight attendant...

Read all 790 reviews
1.6

Oversized bags start at 40 lbs. oversized bags cost an additional 55 dollars so do carry on bags.

Read all 584 reviews

United Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)
  • Spirit Airlines Flight (237 reviews)
  • Spirit Airlines Flight Booking (45 reviews)
  • Spirit Airlines Customer Care (37 reviews)