PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
United Airlines

Spirit Airlines and United Airlines Overview

Total reviews
777
813
Company responses
0
0
Issues resolved
6
6

Spirit Airlines and United Airlines Consumer Ratings

Rank
122 out of 435 in Transport category
93 out of 435 in Transport category
Customer service
76 in category
75 in category
Level of Comfort
98 in category
69 in category
Website
113 in category
60 in category
Exchange, Refund and Cancellation Policy
81 in category
73 in category

Spirit Airlines and United Airlines Rating Details

Customer service
1.2 (225 reviews)
1.2 (202 reviews)
Reviewer's quote

...me wait in line causing me to miss my flight! I was charged to get a new flight and was only offered the option for a flight the next day! This is horrible customer service. I am incredibly disappointed and should have chosen a different airline that would not have done this. I should receive a refund for the extra charge and a discount for the...

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...Extremely poor customer service..

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Level of Comfort
1.4 (208 reviews)
1.8 (157 reviews)
Reviewer's quote

Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

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Website
1.5 (192 reviews)
2 (173 reviews)
Reviewer's quote

...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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Exchange, Refund and Cancellation Policy
1.2 (189 reviews)
1.3 (173 reviews)
Reviewer's quote

...came over to let the manager know that everybody was standing right there and also said I didnt say that the manager then says in a rude way well I can just refund your money to and refunded my mama to didnt give us a chance to say anything because she said her employee had no reason to lie even though it was 10 others that also said I didnt say it she still believed the...

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...Now my sister booked separately on the same flight got a cash refund because she let the airline cancel her flight. I dont need a credit. I need a refund...

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Spirit Airlines and United Airlines Pros and Cons

Pros
  • No pros
  • Cheap flight
  • Cheap
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Spirit Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

I need to cancel my flight my work contract was extended.

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5

I postponed my flight to MI because of the Coronavirus.

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Spirit Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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Spirit Airlines and United Airlines Latest Reviews

Recent published reviews
No votes

My vacation was canceled due to Covid. Spirit, first of all, makes it impossible to get a hold of anyone in the...

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1.7

I'm tired of typing on24 hour chat line I put my tracking number for updates on my African gray parrot that was shipped...

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No votes

I booked a flight to Detroit and the date was wrong, and I tried to cancel the flight or change the date and they...

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1

I was calling to check status of my 6/19/20 flight from BOM to CMH, since government of India extended ban on...

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Spirit Airlines and United Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (253 reviews)
  • Spirit Airlines Flight Booking (52 reviews)
  • Spirit Airlines Customer Care (49 reviews)
  • United Airlines Flight (362 reviews)
  • United Airlines Customer Care (71 reviews)
  • United Airlines Flight Booking (53 reviews)