PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
United Airlines

Spirit Airlines and United Airlines Overview

Total reviews 828 819
Company responses 0 0
Issues resolved 6 6

Spirit Airlines and United Airlines Consumer Ratings

Rank
127 out of 445 in Transport category
101 out of 445 in Transport category
Customer service
68 in category
77 in category
Level of Comfort
97 in category
72 in category
Exchange, Refund and Cancellation Policy
81 in category
74 in category
Website
111 in category
60 in category

Spirit Airlines and United Airlines Rating Details

Customer service
1.3 (240 reviews)
1.2 (202 reviews)
Reviewer's quote

...Customer service was of the utmost help. The woman was very understanding and help me fix it so I could still get on the flight I wanted. Thank you..

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...Extremely poor customer service..

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Level of Comfort
1.5 (222 reviews)
1.8 (157 reviews)
Reviewer's quote

Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

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Exchange, Refund and Cancellation Policy
1.3 (204 reviews)
1.4 (175 reviews)
Reviewer's quote

...I rebooked without penalty but they refused to rebook my car or give me a refund. In other words they stole my money. I'm not asking for a refund just to move the dates...

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...And now I would like to get my refund back from United..

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Website
1.6 (201 reviews)
2 (173 reviews)
Reviewer's quote

...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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Spirit Airlines and United Airlines Pros and Cons

Pros
  • Cheap flight
  • No pros
  • Cheap
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Horrible customer service
  • Refuse to refund
  • Dishonesty
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Spirit Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

I need to cancel my flight my work contract was extended.

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5

I postponed my flight to MI because of the Coronavirus.

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Spirit Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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Spirit Airlines and United Airlines Latest Reviews

Recent published reviews
No votes

Immediately redirected my inquiry for customer service and said that I was a pissed or someone was a pissed individual.
I...

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3.6

On Sunday, Sept.6, my husband and I traveled on United Flight 1887, 5:45 pm, from Denver Co to Bradlee International, la...

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No votes

I would like a call back before I contact my attorney I have several issues with spirit airlines! Including being spit...

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No votes

Aún no he recibido ninguna confirmación del vuelo cancelado

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Spirit Airlines and United Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (258 reviews)
  • Spirit Airlines Flight Booking (53 reviews)
  • Spirit Airlines Customer Care (52 reviews)
  • United Airlines Flight (363 reviews)
  • United Airlines Customer Care (72 reviews)
  • United Airlines Flight Booking (53 reviews)