PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
United Airlines

Spirit Airlines and United Airlines Overview

Total reviews
583
790
Company responses
0
0
Issues resolved
6
5

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 790 reviews. It is 207 reviews more than Spirit Airlines received since Jul 18, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Spirit Airlines customer support team and United Airlines customer service.

Spirit Airlines and United Airlines Consumer Ratings

Rank
112 out of 620 in Transport category
81 out of 620 in Transport category
Customer service
64 in category
65 in category
Level of Comfort
87 in category
64 in category
Staff
72 in category
70 in category

According to consumer ratings and reviews, United Airlines ranks 31 points higher in the Transport category than Spirit Airlines. People gave Spirit Airlines 1.2 stars for Customer service criterion in Transport category and it is 127 points higher than the worst rated brand in this category. At the same time, United Airlines was rated 1.2 stars for Customer service criterion in this category and it is 126 points higher than the worst rated brand in this category. If we look at Level of Comfort criterion, than we see that United Airlines has a higher rating than Spirit Airlines. Regarding Staff criterion, consumers gave Spirit Airlines 1.4 stars and it is 62% greater than other in category. United Airlines however was rated 1.5 stars and it is 63% greater than other in category.

Spirit Airlines and United Airlines Rating Details

Customer service
1.2 (177 reviews)
1.2 (193 reviews)
Reviewer's quote

...not check in and had to call customer service. Took over an hour to talk to a real human. Then she had an attitude...

Michaela T

Flew first class. No entertainment system. No pillows. No blankets. No champagne for mimosas. Wrong decalration forms filled out. Horrible food. Who serves salmon???

Stuart D
Level of Comfort
1.4 (162 reviews)
1.7 (149 reviews)
Reviewer's quote

Most likely you will get frustrated if you buy a ticket from this s.... airline!Mistake on booking, cancellation and hidden fees! Bad website to navigate!I was complaint about my booking and prices... next to me another woman was crying because some issue about her ticketI’ve decided to cancel...

PissedConsumer1637302

On April 17th, 2019 we purchased tickets and received confirmation for 3 seats on Flight AC780 to Montreal on June 5th, 2019 through the United.com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada.On June 2nd...

Gregory C
Staff
1.4 (162 reviews)
1.5 (182 reviews)
Reviewer's quote

That's because it took Spirit 2 WEEKS to respond to me! And then blamed the reason for the delay on weather! You're an airline for goodness sake! You should staff appropriately to handle that! Clearly they didn't even read or care about my situation - but only spouted back Spirit's refund policy,...

Joel C

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

Spirit Airlines and United Airlines Pros and Cons

Pros
  • Cheap flight
  • No pros
  • Flight attendants are always very nice
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Horrible customer service
  • Refuse to refund
  • Unprofessional organization
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Spirit Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Spirit Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Spirit Airlines and United Airlines Latest Reviews

Recent published reviews

There is a double charge for 2 tickets that was purchased with my credit card. The first was canceled and I was emailed...

Read all 583 reviews
2.4

United, you lost my luggage in August 2019 and haven’t been able to find it! The United First Class flight attendant...

Read all 790 reviews

Spirit Airlines and United Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (237 reviews)
  • Spirit Airlines Flight Booking (45 reviews)
  • Spirit Airlines Customer Care (37 reviews)
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)