PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
United Airlines

Spirit Airlines and United Airlines Overview

Total reviews
609
791
Company responses
0
0
Issues resolved
6
5

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 791 reviews. It is 182 reviews more than Spirit Airlines received since Jul 18, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Spirit Airlines customer support team and United Airlines customer service.

Spirit Airlines and United Airlines Consumer Ratings

Rank
112 out of 572 in Transport category
85 out of 572 in Transport category
Customer service
65 in category
64 in category
Level of Comfort
88 in category
67 in category
Staff
73 in category
71 in category

According to consumer ratings and reviews, United Airlines ranks 27 points higher in the Transport category than Spirit Airlines. People gave Spirit Airlines 1.2 stars for Customer service criterion in Transport category and it is 127 points higher than the worst rated brand in this category. At the same time, United Airlines was rated 1.2 stars for Customer service criterion in this category and it is 128 points higher than the worst rated brand in this category. If we look at Level of Comfort criterion, than we see that United Airlines has a higher rating than Spirit Airlines. Regarding Staff criterion, consumers gave Spirit Airlines 1.4 stars and it is 62% greater than other in category. United Airlines however was rated 1.5 stars and it is 63% greater than other in category.

Spirit Airlines and United Airlines Rating Details

Customer service
1.2 (185 reviews)
1.2 (194 reviews)
Reviewer's quote

...Spirit Airlines sucks and their customer service is even worse. Pay a little more and fly with another airline, you truly get what you pay for. I want a credit for the missed flight..

Shatonya

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D
Level of Comfort
1.4 (170 reviews)
1.7 (149 reviews)
Reviewer's quote

...The level of inefficiency is hard to believe. My flight was changed (time and place of connection) and I wasn't informed, only noticed because thank god I checked-in the night before. However, I kept getting emails about both flights (old and new) starting to board, etc...

Detria

...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

PissedConsumer1018509
Staff
1.4 (169 reviews)
1.5 (182 reviews)
Reviewer's quote

That's because it took Spirit 2 WEEKS to respond to me! And then blamed the reason for the delay on weather! You're an airline for goodness sake! You should staff appropriately to handle that! Clearly they didn't even read or care about my situation - but only spouted back Spirit's refund policy,...

Joel C

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

Spirit Airlines and United Airlines Pros and Cons

Pros
  • No pros
  • Cheap flight
  • Flight attendants are always very nice
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Spirit Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Spirit Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Spirit Airlines and United Airlines Latest Reviews

Recent published reviews

The customer service said their system is down

Read all 609 reviews
2.5

I'm a million mile flier and a lifetime Gold Elite member with over 400,000 award miles. Their rewards program hypes...

Read all 791 reviews

Spirit Airlines and United Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (242 reviews)
  • Spirit Airlines Flight Booking (45 reviews)
  • Spirit Airlines Customer Care (41 reviews)
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)