PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
Spirit Airlines

Sun Country Airlines and Spirit Airlines Overview

Total reviews
281
813
Company responses
7
0
Issues resolved
1
6

Sun Country Airlines and Spirit Airlines Consumer Ratings

Rank
77 out of 437 in Transport category
122 out of 437 in Transport category
Customer service
61 in category
72 in category
Product or Service Quality
88 in category
71 in category
Level of Comfort
79 in category
99 in category
Website
84 in category
113 in category

Sun Country Airlines and Spirit Airlines Rating Details

Customer service
1.4 (126 reviews)
1.3 (233 reviews)
Reviewer's quote

...Very bad customer service..

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...me wait in line causing me to miss my flight! I was charged to get a new flight and was only offered the option for a flight the next day! This is horrible customer service. I am incredibly disappointed and should have chosen a different airline that would not have done this. I should receive a refund for the extra charge and a discount for the...

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Product or Service Quality
1.4 (108 reviews)
1.5 (196 reviews)
Reviewer's quote

...No person answered customer service phone. WE PAID FOR PRIORITY BOARDING AND INSTEAD WE GOT ON A BUS. Tons of fees for nothing!..

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I am appalled that medical conditions are not taken into consideration and I am more appalled at the service we received today. I will never fly or do any business with Spirit Airlines again! I will make it known to everyone I know both verbally and on every social media avenue out there, how...

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Level of Comfort
1.7 (106 reviews)
1.5 (216 reviews)
Reviewer's quote

...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

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Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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Website
1.9 (103 reviews)
1.5 (199 reviews)
Reviewer's quote

On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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Sun Country Airlines and Spirit Airlines Pros and Cons

Pros
  • Price
  • Staff
  • I liked simple no frills airfare
  • No pros
  • Cheap flight
  • Cheap
Cons
  • Customer service
  • Very poor experience
  • Customer phone service
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund

Sun Country Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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5

I need to cancel my flight my work contract was extended.

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Sun Country Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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Sun Country Airlines and Spirit Airlines Latest Reviews

Recent published reviews
No votes

I am not a pissed consumer.
When I tried calling however, I guess the phone number changed or something so I did not foll...

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No votes

I was on a flight today, and I am pregnant and no social distancing was in place, and I am extremely disappointed and I...

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No votes

Try book my young bro fly and the line is busy cuz cant get it them

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1

First the delayed the flight for 2 hrs because the flight attendants wasnt there then when we land we had to sit on the...

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Sun Country Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • Sun Country Airlines Customer Care (56 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (44 reviews)
  • Spirit Airlines Flight (256 reviews)
  • Spirit Airlines Flight Booking (53 reviews)
  • Spirit Airlines Customer Care (51 reviews)